Support - Warranty | Xiaomi Philippines

LIMITED WARRANTY STATEMENT

This limited warranty shall be applicable to Xiaomi products. For ecosystem products with defects under normal use or circumstances, Xiaomi in its sole discretion, may provide free of charge of repair or replacement service within the warranty period.

The limited warranty period starts from the day the customer receives the product.

1. This limited warranty is valid only in the Philippines, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any product/unit for service, customers should remove any confidential and/or personal information from the product. Xiaomi shall not be liable and responsible for any damage or loss of any program, data, or removable storage media in the product/unit being returned.

3. The customer must prepare and provide the following information before contacting Xiaomi service agent: a) Model, serial number if available. b) Customer’s full address and contact information. c) Purchase order number, a copy of the customer’s original invoice/receipt.

4. For those repaired product(s), part will continue to be warranted for the remaining of its warranty period, or thirty (30) days from the date of completion of repair, whichever is longer.

5. This warranty shall not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of god such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Liquid damage due to liquid ingression. e) Deterioration of the product caused by normal wearing and tearing, including but not limited to rusts or stains. f) Any other circumstances that are inconsistent or contradictory with this warranty or non-compliance with business ethics.

6. Xiaomi, at its discretion, will determine whether a product is "Out of Warranty" according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.

7. Warranty is only limited to the first purchaser of this product and it is not transferrable. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented to claim warranty.

8. Repair or replacement will be carried out through the Xiaomi authorized service center.

9. The obligation under this warranty shall be limited to repair or providing replacement of parts only.

10. In case of any damage during transit by Customer, the product shall be repaired by the authorized service center on chargeable basis and warranty for unexpired period to continue from the date the customer first purchases the product.

11. Xiaomi and/or Xiaomi authorized service center reserves the right, at its discretion, to retain any parts or components replaced in the event of a defect being noticed in the equipment during warranty period.

12. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as determined by Xiaomi.

13. In the event of any unforeseen circumstance, and spares not being available, Xiaomi’s prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.

14. This limited warranty will automatically terminates once the warranty period expires, as specified herein.

15. No dealer/distributor/retailer has authority to vary the terms of the above warranty.

16. This warranty is applicable only for products purchased in the Philippines. Applicable service charges may be different for products purchased outside of the Philippines..

17. Any issues relating to the Product, customer may send an email to service.ph@support.mi.com , or contact the Customer Service Center:

Toll-Free: 1800-1110-3128 (Free for Sun, Globe, BayanTek, Innove & Smart users),Mon/_ – Sat : 9am – 6pm

PSTN: (632) 8271-3230 (Accessible to all carriers; standard charges apply)，Mon – Sat : 9am – 6pm

LIMITED WARRANTY STATEMENT

This limited warranty shall be applicable to Xiaomi products. For TV products with defects under normal use or circumstances, Xiaomi in its sole discretion, may provide free of charge of repair or replacement service within the warranty period.

The limited warranty period starts from the day the customer receives the product.

1. This limited warranty is valid only in the Philippines, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

2. Xiaomi may conduct diagnostic tests on customers products to identify the causes of failures/defects. Before returning any product/unit for service, customers should remove any confidential and/or personal information from the product. Xiaomi shall not be liable and responsible for any damage or loss of any program, data, or removable storage media in the product/unit being returned.

3. The customer must prepare and provide the following information before contacting Xiaomi service agent: a) Model, serial number if available. b) Customer’s full address and contact information. c) Purchase order number, a copy of the customer’s original invoice/receipt.

4. For those repaired product(s), part will continue to be warranted for the remaining of its warranty period, or thirty (30) days from the date of completion of repair, whichever is longer.

5. This warranty shall not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of god such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Liquid damage due to liquid ingression. e) Deterioration of the product caused by normal wearing and tearing, including but not limited to rusts or stains.

6. Xiaomi, at its discretion, will determine whether a product is "Out of Warranty" according to the standards listed above. according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.

7. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented to claim warranty.

8. Repair or replacement will be carried out through the Xiaomi authorized service center.

9. For installation of TV product, customer may contact dealer/distributor/retailer who sell the product.

10. In case of any damage during transit by Customer, the product shall be repaired by the authorized service center on chargeable basis and warranty for unexpired period to continue from the date the customer first purchases the product.

11. Xiaomi and/or Xiaomi authorized service center reserves the right, at its discretion, to retain any parts or components replaced in the event of a defect being noticed in the equipment during warranty period.

12. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as determined by Xiaomi.

13. This limited warranty will automatically terminates once the warranty period expires, as specified herein.

14. No dealer/distributor/retailer has authority to vary the terms of the above warranty.

15. This warranty is applicable only for products purchased in the Philippines. Applicable service charges may be different for products purchased outside of the Philippines.

16. Any issues relating to the Product, customer may send an email to service.ph@support.mi.com , or contact the Customer Service Center:

Toll-Free: 1800-1110-3128 (Free for Sun, Globe, BayanTek, Innove & Smart users),Mon/_ – Sat : 9am – 6pm

PSTN: (632) 8271-3230 (Accessible to all carriers; standard charges apply)，Mon – Sat : 9am – 6pm

Overall Return Guidelines OF Philippines MI.COM

I. GENERAL INFORMATION

This Overall Return Guidelines ("Return Policy") is applicable only to product(s) purchased by Consumer (“Consumer”, “You”) directly through online website www.mi.com/ph ( the “Website”) sold by Mi Technologies Philippines Corporation, (“Xiaomi”, “We” or “Our”) a company incorporated under the Philippines law, with its registered address at 16th Floor, Ore Central Tower, 9th Avenue with 31st Street, Bonifacio Global City, Taguig City, 1634, Philippines.

If you purchase products through any other sales channels, please contact directly the seller who sold the products to you.

All returns must comply with the Terms of Conditions available in our website mi.com/ph.

1. All return product(s) requires a Return Service Number (RSN) that you may obtain in the following:

1.1. Log-in to your Mi Account and submit the Return request in the Order Center.

1.2. Contact Xiaomi Customer Service Center through:

1.2.1 online chat, or

1.2.2 phone number (Monday to Saturday from 09:00 to 20:00): Toll-Free: 1800-1110-3128 (Free for Sun, Globe, BayanTek, Innove & Smart users); PSTN: (632) 8271-3230, or

1.2.3 email: service.ph@support.mi.com.

2. Before returning any product(s),please ensure that you back up and delete your personal data and/or confidential information stored in the product(s). Sign out any accounts associated with the product(s), including Xiaomi Mi Account and Google account. If the product can be connected to other devices, disconnect it before returning.Xiaomi shall not be liable or responsible for any loss or deletion of your data, if you fail to back-up, disconnect, disable or delete it before returning the product(s).

3. Product(s) subject for refund that falls under any of the following conditions shall not be eligible for return and shall be rejected for refund:

i. Product(s) was not purchased from the Website mi.com/ph.

ii. Product(s) with lost, damaged, modified, or illegible IMEI or serial number labels, manufacturer's model, and/or warranty labels in part or in whole.

iii. Product(s) that was returned without the original packaging, items, accessories and its attachment including but not limited to the user manuals, cables, and all other items or accessories originally included in the product box. If incomplete condition upon receipt, the return requests shall be rejected.

iv. Product(s) that show physical damage due to improper use (e.g. dropping, pressure, exposure to liquids, etc.). On the otherhand, if the Product(s) received is in a defective, damage, or incorrect condition upon purchase, you may contact the Customer Service Center for further guidance.

v. Product(s) that exhibits physical damage and malfunctions due to unavoidable disasters caused by (e.g. floods, fires, earthquakes, lightning, and traffic accidents).

vi. Product(s) that shows damage by not using and maintaining the Product(s) in accordance with the instructions for use, including but not limited to, use of product at extreme temperatures, or use of unauthorized accessories, etc.

vii. Product(s) which appears tampered, customized, or altered in any way.

viii. Any consumable product(s) that was initially unboxed and already touched or opened, such as hair clipper, toothbrush, shaver.

ix. Product(s) that malfunction due to misuse of accessories (e.g. scratch resistance, protective casing, etc.). Products in this condition cannot be used as a reason for returning the Product to get a replacement unit.

x. Product(s) that the Seller has sold as part of a bundle offers campaign, unless all Product(s) in the bundle offers campaign are properly returned in accordance with the requirement under this Return Policy.

II. STANDARD RETURN POLICY

You can return the Product(s) purchased through this Website for a refun upon showing proof of purchase or receipts when applying for relevant service, as set out below:

a) Manufacturing Issues

You may request for a refund within seven (7) calendar days from the delivery date.

b) Quality Issues

You may request for a refund within seven (7) calendar days from the delivery date.

For more information on the return process and policies, please see the Additional Return Information section of this page.

III. RETURN SHIPPING

Xiaomi will cover return shipping costs whenthe return meets the conditions above and offers the option to return of Product(s) via a pre-paid carrier. A return shipping label can be obtained by email after Return request successfully applied. A return product must be in accordance with Xiaomi’s return policy and logistic company policy. Customers must follow the return shipping instructions mentioned in Xiaomi's return policy and guide email.

IV. HOW TO RETURN A XIAOMI PRODUCT

The steps of return of Product(s) are as follows:

1. You can submit your return request to obtain the service number through:

a) Website by signing-in to your Mi Account and submitting the Return request available in the Order Center.

b) Xiaomi Customer Contact Center through:

i. online chat, or

ii. call our phone number (Monday to Saturday from 09:00 to 20:00): Toll-Free: 1800-1110-3128 (Free for Sun, Globe, BayanTek, Innove & Smart users); PSTN: (632) 8271-3230, or

iii. email: service.ph@support.mi.com

Note: If you are unable to create a return request, please contact Xiaomi Customer Contact Center for support.

2. Fill-out the return declaration, we will offer you the option of returning the product(s) via a freight prepaid. You will receive a return label within two (2) business days in the email address you provided, which serves as Xiaomi's acknowledgment of acceptance of the return request

3. You need to follow the instructions provided in your email, such as (a) to backup or delete all your personal data in the product, (b) properly pack the product(s) correctly, and (c) order pick-up service to deliver it to Xiaomi Authorized Service Center. The proof of purchase shall be delivered to Xiaomi Authorized Service Center along with the return product(s). The Product(s) to be returned must be sent to Xiaomi no later than fourteen (14) calendar days from receipt of the return shipping label, otherwise, your return shipping label will be invalid.

4. Then Xiaomi Authorized Service Center will process your return request upon receiving the Product(s).

5. Xiaomi Authorized Service Center will inspects the return product(s), and if they meet the return conditions, you will receive the refund through your original payment method. In cases of repair, Xiaomi will directly contact you to agree and follow the next steps or procedures.

V. ADDITIONAL RETURN INFORMATION

1. Bundles

a) Bundles include two or more items that can be purchased together in order to receive a discount.

b) Items sold as part of a Bundle cannot be returned individually for a refund.

2. PROMOTIONAL ITEMS AND GIFTS

Xiaomi may offer to provide free promotional items in the Product(s). Xiaomi requires that promotional items be returned along with the main Product(s).

NOT ELIGIBLE FOR RETURN

A) ITEM IS PAST THE RETURN PERIOD

If the Product(s) exceeds the eligible return period, a refund cannot be processed. However, your product may still be within the warranty period. To verify Xiaomi warranty coverage and options, please refer to Warranty Policy page(https://www.mi.com/ph/support/warranty/).

B) ITEM IS NON-REFUNDABLE OR NON-REPLACEABLE

If the Product(s) is non-refundable, non-replaceable or both, the Product(s) may still be within the warranty period. To verify Xiaomi warranty coverage and options, please refer to Warranty Policy page (https://www.mi.com/ph/support/warranty/).

If the Product(s) is within the return policy and time frame listed on the product page, but you cannot initiate a return request, please contact Xiaomi Customer Service Center for further assistance.

LIMITED WARRANTY STATEMENT

This limited warranty applies only to Xiaomi products. Under normal use conditions, Xiaomi's authorized service center may, at its discretion, provide free repair and/or replacement services within the warranty period.

Please note that the period of the limited warranty starts from the date the customer first purchases the eligible Xiaomi product.

1. This limited warranty is only within Metro Manila, Philippines and the product shall not be eligible for any international warranty services. To the fullest extent permitted by law, the warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customers should remove any confidential and/or personal information from the product. Xiaomi is not responsible for any damage or loss of any program, data or removable storage media.

3. Prior to contacting a Xiaomi service agent, customers are required to prepare and to provide the following information: a) Model of the product and serial number, as necessary. b) Customer’s full address and contact information. c) Purchase order number and a copy of the customer’s original invoice/receipt.

4. The warranty in respect of a repaired product or part will continue to be warranted for the remaining of its warranty period or within thirty (30) days from the date of completion of the repair, whichever is longer.

5. This warranty does not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of God such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains. e) Any other circumstances that are contradictory or are not in compliance with business ethics.

6. Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.

7. Warranty is only limited to the first purchaser of this product and it is not transferrable or assignable to subsequent purchaser. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented in order for any warranty claim.

8. Repair or replacement will be carried out within Metro Manila only through Xiaomi authorized service center.

9. For installation of washing machine products, customers may contact our authorized dealer/distributor/retailer that sells the relevant product.

10. The obligation under this warranty shall be limited to repair or providing replacement of parts within Metro Manila only.

11. If the product is damaged during transit by the customer, repairs will be carried out by a Xiaomi authorized service center at the customer's expense. The warranty for the remaining period will continue from the original purchase date.

12. Xiaomi and/or Xiaomi authorized service center reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.

13. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as determined by Xiaomi.

14. In the event of any unforeseen circumstances and spare parts were not available, Xiaomi’s prevailing depreciation rules will be binding on the customer to accept as a commercial solution in lieu of repairs.

15. This warranty will automatically be terminated upon expiration of the warranty period as specified herein.

16. No dealer/distributor/retailer has authority to vary the terms of above warranty.

17. Warranty is applicable only for products purchased within Metro Manila, Philippines. Applicable fees or service charges may apply for products purchased outside Metro Manila, Philippines.

18. Any issues relating to the product, customer may send an email to service.ph@support.mi.com or contact the Xiaomi Customer Service Center: Toll-Free: 1800-1110-3128 (Free for Sun, Globe, BayanTek, Innove & Smart users)，PSTN: (632) 8271-3230 (Accessible to all carriers; standard charges apply).