REDMI Note 17 series - Premium SERVICES TERMS AND CONDITIONS
This offer is provided by Mi Technologies Philippines Corporation (hereinafter "Xiaomi" or "We") located at 16th Floor, Ore Central Tower, 9th Avenue, corner 31st Street, Bonifacio Global City, Taguig City, 1634, Metro Manila, Philippines.
According to the Terms and Conditions (T&C) published on the website: https://www.mi.com/ph/support/warranty/ , these Premium Services are voluntary and commercial after-sales benefits provided by Xiaomi, in addition to the consumer rights granted by the statutory guarantee under applicable law. If these T&C provide a less favorable remedy than the mandatory legal remedy, the latter will apply.
1.SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to specific models: Redmi Note 17 Series (hereinafter the "Product(s)") purchased through any Xiaomi official sales channels (online or offline) and activated in the Philippines (hereinafter the "Territory").
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “You”) at the conditions described below.
2.AFTERSALES SERVICES
This offer will include additional after-sale services in the following:
a. Twenty-four (24) month quality assurance (please refer to 4.1;)
b. One (1) free screen replacement within twenty-four (24) months (please refer to point 4.2);
c. One (1) free battery replacement within forty-eight (48) months (please refer to point 4.3);
d. One (1) free back cover replacement within twenty-four (24) months (please refer to point 4.4);
3.PERIOD OF THE SERVICES
a. Twenty-four (24) months quality assurance: valid within twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be made between 08 September 2026 to 01 November 2026.
b. One (1) free screen replacement: valid within twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be made between 08 September 2026 to 01 November 2026.
c. One (1) free battery replacement: valid within forty-eight (48) months from the date of first purchase of the Product by end user. The purchase date must be made between 08 September 2026 to 01 November 2026.
d. One (1) free back cover replacement: valid within twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be made between 08 September 2026 to 01 November 2026.
4.SERVICES DESCRIPTION
4.1 Twenty-four (24) months quality assurance
The Product shall be free from defects both in material and workmanship under normal use during TWENTY-FOUR (24) months from the date Beneficiaries purchased the Product (hereinafter, "Warranty Period"). The purchase date must be made between 08 September 2026 to 01 November 2026.
If the hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in accordance with the "Warranty Policy" found at https://www.mi.com/ph/support/warranty/ .
In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Product to Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings will be restored to factory settings and all personal data and settings in the Product will not be saved or restored. Xiaomi shall not be liable when the contents in the Product’s data storage media were altered, deleted, or in any way modified during the warranty services.
This twenty-four (24) month warranty service shall not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):
a. Damage occurred during shipment of the Product by the Beneficiary to Xiaomi Authorized Service Center;
b. Damage caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena (e.g. the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare);
c. Damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;
d. Damage caused by the use of non-original battery or battery leakage;
e. Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) or warranty card if it is required;
f. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
g. The product is counterfeit and was not manufactured by Xiaomi;
h. Defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
i. Defect arising from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
j. Operational problems and malfunctions caused by software installation and configuration or computer viruses;
k. Weak signal due to telecommunication operator’s service problem;
l. The Warranty Period has expired.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable laws.
4.2 One (1) free screen replacement service within twenty-four (24) months
Beneficiaries who purchase the Product between 08 September 2026 to 01 November 2026 are eligible for a one-time (1) free screen replacement service during the first twenty-four (24) months from the date of first purchase of the Product by the end user when the screen of the above-mentioned Products is damaged by a non-intentional action by end users (i.e., non-intentional falling of the Product). If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge. Once the repair claim has been utilized, the benefit shall be deemed fully redeemed and cannot be used again.
In order to benefit from this offer, beneficiaries must contact the Xiaomi Customer Support. Beneficiaries may be requested to provide acceptable proof of purchase.
Exclusions
This Service does not apply to or cover the following situations:
a. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
b. The product is counterfeit and was not manufactured by Xiaomi;
c. Damages to the screen are caused intentionally or by reckless conduct that creates an obvious and substantial risk of damage;
d. Damages that affects only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
e. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
f. The Beneficiary does not provide acceptable proof of purchase (e.g., the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) if it is required;
g. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
h. The defect arising from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration in the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable laws.
4.3 One (1) free battery replacement within forty-eight (48) months
Beneficiaries who purchase any【Redmi Note 17 Series】phones ("Eligible Products") between this period 08 September 2026 to 01 November 2026 are eligible for one (1) free battery replacement within FORTY-EIGHT (48) months from the date of first purchase of the Product by the end user. Beneficiaries are eligible for one-time (1) free battery replacement within forty-eight (48) months from the date of purchase of the Eligible Product, and when the authorized Xiaomi Service Center confirms that the battery health of the Eligible Product drops below 80% rate. Once the claim of repair has been utilized, the benefit shall be deemed fully redeemed and cannot be used again.
In order to benefit from this offer, beneficiaries must contact the Xiaomi Customer Support. Beneficiaries may be requested to provide acceptable proof of purchase.
Exclusions
This Service does not apply to or cover the following situations:
a. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
b. The product is counterfeit and was not manufactured by Xiaomi;
c. Damage caused by accidental or man-made behaviors, such as liquid damage, falling;
d. Damage caused by the use of non-original battery or battery leakage;
e. Beneficiary does not provide acceptable proof of purchase (e.g., the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) or warranty card if it is required;
f. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable laws.
4.4 One (1) free back cover replacement service within twenty-four (24) months
Beneficiaries who purchase any【Redmi Note 17 Series】phones ("Eligible Products") between this period 08 September 2026 to 01 November 2026 are eligible for a one-time (1) back cover replacement service during the first TWENTY-FOUR (24) months from the date of first purchase of the Product by the end user, when the back cover of the above-mentioned Products is damaged by a non-intentional action by end users (i.e., non-intentional falling of the Product). Once the claim of repair has been utilized, the benefit shall be deemed fully redeemed and cannot be used again.
In order to benefit from this offer, beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide acceptable proof of purchase.
Exclusions
This Service does not apply to or cover the following situations:
a. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
b. The product is counterfeit and was not manufactured by Xiaomi.
a. Damages to the back cover are caused intentionally or by reckless conduct that creates an obvious and substantial risk of damage;
b. Damages that affects only the surface of the back cover, such as scratches or other aesthetic appearance of the back cover;
c. The Beneficiary does not provide acceptable proof of purchase (e.g., the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) if it is required;
d. The defect is caused by non-intended purposes use or contrary to Xiaomi's or the seller's instructions, manuals or guidelines;
e. The defect arising from the Beneficiary's own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration of the back cover, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable laws.
5.MISCELLANEOUS
5.1 Data Privacy: Xiaomi attaches great importance to our users’ privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance and repair) to you.
For the purpose of providing, you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (including but not limited to: name, phone number, email address, and a valid Government ID number) and the device information. Please note that we may also share this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/ and https://www.mi.com/ph/about/privacy/ for more details.
5.2 The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3 This offer is only applicable to the Products described-above in Clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
5.4 The Beneficiaries acknowledge, agree, accept and understand that the General Terms and Conditions found at https://www.mi.com/ph/support/warranty/ remains valid and applicable. In the event of a contradiction between these Terms and Conditions and the General terms and conditions found at https://www.mi.com/ph/, these Terms and Conditions shall prevail. Such Terms and Conditions are subject to the Philippines Law.
THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.