Delivery time
Xiaomi Philippines provides standard delivery service. Estimated delivery time includes both order processing and shipment transit time.
Estimated delivery timelines are as follows:
NCR: 2–3 business days
Luzon: 4–5 business days
Visayas: 6–7 business days
Other areas: 8–9 business days
Big appliances (Washing machine, Air conditioner, Refrigerator and TV that need installation) shipping time: please refer to the customer service appointment.
Delivery coverage area
The delivery address must be within Philippines. Coverage areas vary for standard and large parcels.
Delivery of TV/Air conditioner/Washing machine/Refrigerator is only available in NCR&Luzon, while delivery of other items is available nationwide.
Is any cap for order?
Yes. The maximum order value per transaction is PHP 100,000. If the total value of your purchase exceeds PHP 100,000, please place separate orders accordingly.
Do you offer free delivery?
If the total order amount exceeds PHP 12,000, we offer free delivery across Philippines.
If the total order amount is less than PHP 12,000, a delivery fee will be charged accordingly.
Can I modify the delivery information after placing my order?
Orders will be delivered to the address provided at the time of purchase. Once an order has been placed, the delivery address cannot be modified.
For further assistance, please contact Xiaomi Customer Service:
Hotline: 1800-1100-3128
Working Hours: Monday to Saturday, 9:00 AM – 8:00 PM
Will I receive a delivery notification?
The courier will contact you on the delivery date.
What if I am not available to take delivery of my order on the delivery date?
The courier will make three delivery attempts within three days. If you are not at home that day, you can contact the courier directly to change the delivery time, or contact Mi Customer Service for assistance.
How do I track my order?
You can track your order's shipping status on Mi.com. For more detailed tracking information, please check the courier's website (https://www.jtexpress.ph/track-and-trace).
What do I do if my parcel is lost/its shipping status has not been updated for a long time?
Deliveries may be delayed for a number of reasons, including but not limited to inventory availability, logistics partner-related reasons, natural disasters, and other unforeseen circumstances. We will try our best to deliver your parcel to you in a safe and timely manner within the estimated delivery time.
If you have not received your parcel by the estimated delivery time, or the order status is shown as complete but you have not actually received your parcel, you can contact the courier or Mi Customer Service for assistance.
Mi Customer Service contact information
Hotline: 1800-1100-3128
Working hours: Monday to Saturday, 9:00 AM – 8:00 PM
What should I do if some of the items in my parcel are damaged?
All items undergo thorough inspection and standard packaging procedures at the Xiaomi warehouse before shipment. We recommend carefully checking the parcel for any visible damage or signs of tampering before signing for delivery. If the parcel appears damaged or opened during transit, you may refuse to accept it.
If you find damaged items in your parcel after you have signed for it, please contact Mi Customer Service as soon as possible.
Mi Customer Service contact information
Hotline: 1800-1100-3128
Working hours: Monday to Saturday, 9:00 AM – 8:00 PM
What should I do if items are missing from my parcel/are not what I ordered?
If you find that items are missing or are not the items you ordered after you have signed for the parcel, please contact Mi Customer Service as soon as possible.
Mi Customer Service contact information
Hotline: 1800-1100-3128
Working hours: Monday to Saturday, 9:00 AM – 8:00 PM
Does Xiaomi offer unpacking/installation services?
Sorry, currently we do not offer unpacking/installation services for any products across Philippines. Please refer to this page for any updates.