Delivery time
Xiaomi Philippines offers a standard delivery service. Estimated delitvery time includes parcel preparation
time and delivery time.
NCR 2-3 business days, Luzon area 4-5 business days, Visaya 6-7 business days, other areas 8-9 business
days.
Big applicances(Washing machine, Air conditioner, Refrigerator andTV that need installation) shipping
time: please refer to the customer service appointment.
Delivery coverage area
The delivery address must be within Philippines. Coverageareas vary for standard and large parcels.
Delivery of TV/Air conditioner/Washing machine/Refrigeraltor is only available in NCR&Luzon,
while delivery of other items is available nationwide.
Is any cap for order?
Yes, the cap for per order is PHP 100,000, if total goods value exceeds PHP 100,000 need to place order separtely accordingly.
Do you offer free delivery?
If the total order amount exceeds PHP 12,000, we offer free delivery across Philippines
If the total order amount is less than PHP 12,000, a delivery fee wilIl be charged accordingly.
Can I modify the delivery information after placing my order?
We will deliver according to address registered in system when youplace order, don't allow to modify the delivery address.
Mi Customer Service contact information
Hotline: 1800-1100-3128
Working hours: Monday to Saturday, 9:00-20:00
WillIreceiveadeliverynotification?
The courier will contact you on the delivery date.
What if I am not available to take delivery of my order on the delivery date?
The courier will make three delivery attempts within three days. If youare not at home that day, you can contact the courier directly to change the delivery time, or contact Mi CCustomer Service for assistance
How do I track my order?
You can track your order's shipping status on Mi.com. For more detailed trformation, please check the courier's website (https://www.jtexpress.ph/track-and-trace).
What do I do if my parcel is lost/its shipping status has not beeen updated for a long time?
Deliveries may be delayed for a number of reasons, including but not liimited to inventory availability, logistics partner-related reasons, natural disasters, and other unforeseenmstances. We will try our best to deliver your parcel to you in a safe and timely manner within thhe estimated delivery time.
If you have not received your parcel by the estimated delivery time, onthe order status is shown as complete but you have not actually received your parcel, you can contaact the courier or Mi Customen Service for assistance.
Mi Customer Service contact information
Hotline: 1800-1100-3128
Working hours: Monday to Saturday, 9:00-20:00
What should I do if some of the items in my parcel are damaged?
Your items undergo thorough inspection and standard packaging procedures at the Xiaomi warehouse before they are dispatched. We recommend that you carefully check the extef the parcel for any
abnormalities before signing for it. You can reject the parcel if it is dapart to have been opened during transit.
If you find damaged items in your parcel after you have signed for it, please contact Mi Customer Service as soon as possible.
Mi Customer Service contact information
Hotline: 1800-1100-3128
Working hours: Monday to Saturday, 9:00-20:00
What should I do if items are missing from my parcel/are not vwhat I ordered?
If you find that items are missing or are not the items you ordered afteer you have signed for the parcel please contact Mi Customer Service as soon as possible.
Mi Customer Service contact information
Hotline: 1800-1100-3128
Working hours: Monday to Saturday, 9:00-20:00
Does Xiaomi offer unpacking/installation services?
Sorry, currently we do not offer unpacking/installation serviices for any products across Philippines. Please refer to this page for any updates.