Redmi note14/Redmi note14 5G/Redmi note14 Pro 5G/Redmi note14 Pro+ 5G - Premium SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/ph/support/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Redmi note14/Redmi note14 5G/Redmi note14 Pro 5G/Redmi note14 Pro+ 5G (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Philippines (hereinafter the “Territory”). This offer is provided by Xiaomi H.K Limited , having its registered office at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City 15, Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong (hereinafter “Xiaomi” or “we”). Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. AFTERSALES SERVICES
This offer will include the following additional after-sale services:
i. 24-month quality assurance (please refer to point 4.1);
ii. One-time (1) free screen replacement or repair within 6 months (please refer to point4.2);
iii. 100GB Google one cloud storage for 3 month (please refer to point 4.3);
iv. Spotify Premium for 3 months (please refer to point 4.4).
3. PERIOD OF THE SERVICES
- 24-month quality assurance: twenty-four (24) months from the date of first purchase of the Product by end user (The purchase& active date must be between the 16/1/2025 and 9/2/2025).
- 100GB of Google One cloud storage for 3 months. To enjoy this service, beneficiaries need to purchase and activate the product before July 31, 2025. The offer expires and must be redeemed by July 31, 2025.
- Spotify Premium offer for 3 months. To enjoy this service, beneficiaries need to purchase and activate the Product before August 8th 2026. This offer expires and must be redeemed before August 8th, 2026.
4. SERVICES DESCRIPTION
4.1 24-month quality assurance
The Product shall be free from defects in materials and workmanship under normal use during TWENTY-FOUR (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”).
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/ph/support/warranty/.
In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Product to Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings will be restored to factory settings and all personal data and settings in the Product will not be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.
This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):
- damage caused by transportation or loading and unloading during return or replacement or repair;
- damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;
- damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;
- damage caused by the use of non-original batter or battery leakage;
- Beneficiary does not provide the invoice of the purchase or delivery bill or warranty card if it is required;
- serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
- the Product is a counterfeit and was not manufactured by Xiaomi.
- defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals or guidelines;
- defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
- operational problems and malfunctions caused by software installation and configuration or computer viruses;
- weak signal due to telecommunication operator’s service problem;
- the Warranty Period has expired.
4.2 One-time (1) free screen replacement or repair within 6 months
Beneficiaries who purchase the Product between the 2025/01/16 and 2025/02/09 are eligible for a One-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the end user (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.
In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
a) Exclusions
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
4.3 100GB Google one cloud storage for 3 months
This Google One membership offer provides beneficiaries with subscription benefits at no charge for a period of 3 months from the day you redeem the offer （Google One benefit period）. To enjoy this 100GB of Google One cloud storage, beneficiaries need to purchase and activate the product before July 31, 2025. This offer expires and must be redeemed by July 31, 2025. This offer is limited to new users to Google One only and may not be combined with other Google One offers.
To redeem this offer, beneficiaries need to open the Google One app on their device. After that, beneficiaries need to open the Google One app and the offer would show up on the screen. Then beneficiaries can follow the instructions to redeem the offer. The Offer also requires a Google Payments account with a qualifying form of payment at sign-up. During the Google One benefit period, Google one Terms of Service would apply to the subscription. <https://one.google.com/terms-of-service>. The Google Privacy Policy will also apply <https://policies.google.com/privacy>.
After redeeming the Google One offer, beneficiaries will be acknowledged of the end date in the subscriptions page in the Google Play Store. On the date that the Google One benefit period ends, the subscription will begin and a form of payment will be automatically charged at the standard monthly Google One subscription price, until the subscription is cancelled. No refunds for this extra charge. Beneficiaries can cancel the subscription anytime. To avoid being charged, you must cancel before the end of this Google One offer.
If the subscription is cancelled during the Google One benefit period, the membership will remain active until the end of the Offer Period. If you cancel your subscription and have exceeded your Google Account storage limit during the Offer Period, you won't be able to store anything new until you make space or purchase a Google One membership.
Please refer to [https://www.mi.com/global/support/terms/google-one-terms]to get more information about the Google One service.
4.4 Spotify Premium for 3 months
This Spotify Premium offer provides Beneficiaries with subscription benefits at no charge for a period of 3 months from the day you redeem the offer (“Spotify Premium Benefit Period”). This offer is limited to new users to Spotify Premium only, individual plan only and may not be combined with other Spotify Premium offers. To enjoy this 3-months Spotify Premium for free, Beneficiaries need to purchase and activate the Product before August 8th 2026. This offer must be redeemed before August 8th, 2026.
How to redeem this benefit:
The Beneficiaries can start to redeem this benefit after one (1) day from the date when they activate their Product.
The Beneficiary must log in to the IMEI activity page at [https://www.mi.com/ph/imei-redemption] using their personal MI ID, and then complete the redeem form provided there.
If the beneficiary does not have a MI ID, the beneficiary should register one before acquiring this benefit.
Upon the Beneficiary's submission of the request for the Spotify Premium Service Link, Xiaomi will verify the Beneficiary's eligibility. If the eligibility has passed the review, Xiaomi will provide the Spotify Premium Service Link via the email address provided by the Beneficiary. Xiaomi is not liable if the Beneficiary provides an incorrect email address and consequently does not receive the Spotify Premium Service Link.
How to use the benefit:
The Beneficiaries must click the Spotify Premium Service Link, which will redirect them to the Spotify App on their device. Subsequently, the Beneficiary shall navigate to the “My Account” section and select “Get Spotify Premium.” The offer will then be displayed on the screen, and the Beneficiary may follow the provided instructions to redeem it.
A valid form of payment is required at sign-up, but the Beneficiaries will not be charged until the Spotify Premium 3 months free access expires. No refunds for partial billing periods are available. To avoid being charged, the Beneficiaries is recommended to cancel subscription at the end of Spotify Premium offer.
Please refer to https://www.mi.com/ph/event/spotify-premium/https://www.mi.com/global/event/spotify-premium/to get more information about the Spotify Premium.
5. MISCELLANEOUS
5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/ph/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Philippines Law.
THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.