Warranty

  • Xiaomi Phone
  • Smart Devices
  • Xiaomi Accessories
  • Xiaomi TV

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to Xiaomi products. For handset defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair service within the warranty period.

Item

Warranty Period

Scope of Warranty

Warranty service

Hardware product main parts

1 year

Labor and parts

Walk in

Xiaomi original adapter and other accessories packaged with the product

6 months

Labor and parts

Walk in

The Limited Warranty starts from the day the customer receives the product.

SUPPLEMENTARY SPECIFICATION

  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:

    • Model, serial number, and IMEI number if available.

    • Customer’s full address and contact information.

    • Purchase order number, a copy of the customer’s original invoice/receipt.

  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.

  5. The warranty will continue in the event that the product is found to be defective after OTA upgrade released by Xiaomi officially (no hardware defects).

  6. This warranty does not cover the following cases:

    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.

    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

    • Any other circumstances that are contradictory or are not in compliance with business ethics.

  7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

PREMIUM SERVICE TERMS AND CONDITIONS

Xiaomi 13T & Xiaomi 13T Pro

Xiaomi 13 Pro & Xiaomi 13

Xiaomi 12T Pro & Xiaomi 12T

Xiaomi 12 Pro & Xiaomi 12

Xiaomi 11T & Xiaomi 11T Pro

Mi 11

Mi 10T

Redmi Note 11

POCO X4 GT

POCO F4

POCO F4 GT

XIAOMI SMARTPHONE INTERNATIONAL WARRANTY SERVICE

Xiaomi 13 Ultra

Xiaomi 12 Pro

LIMITED WARRANTY STATEMENT

This Accessory Products Limited Warranty covers smart devices sold on www.mi.com/my/ .

Item

Repair

Scope of Warranty

Warranty service

Warranty Support Document

Mi Band

1 year (excluding strap), accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi TV Box

Box 1 year, accessories 6 month

Labor and parts

Walk in

Purchase Order No.

Mi Router

1 year, accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi Air Purifier

1 year (excluding filter), accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi LED Desk Lamp EN

1 year, accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi Watch

1 year (excluding wristband)

Labor and parts

Walk in

Purchase Order No.

Mi Smart Scale/Mi Body Composition Scale

1 year

Labor and parts

Walk in

Purchase Order No.

Xiaomi Robot Vacuum 

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Vacuum Cleaner

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Humidifier

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Dehumidifier

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Fan 

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Electric Kettle

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Blender 

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Cooking Robot 

2 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Hair Dryer

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Electric Shaver

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Pet Feeder

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Pet Fountain

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Hair Clipper

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Bluetooth Toothbrush

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Smart Camera

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Dashcam

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.

During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

SUPPLEMENTARY SPECIFICATION

  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:

    • Model, serial number, and IMEI number if available.

    • Customer’s full address and contact information.

    • Purchase order number, a copy of the customer’s original invoice/receipt.

  4. This warranty does not cover the following cases:

    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.

    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

    • Warranty service of the Mi Band strap will be invalid if it becomes dirty, damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or etc. And under abnormal use or conditions such as sauna, swimming, etc.

    • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement;

    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

    • Any other circumstances that are contradictory or are not in compliance with business ethics.

  5. Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

    • Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.

    • During the warranty period, in the event of a violation which is defined as customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.

LIMITED WARRANTY STATEMENT

This Accessory Products Limited Warranty covers smart devices sold on www.mi.com/my/ .

Item

Repair

Scope of Warranty

Warranty service

Warranty Support Document

Power Banks

6 months

Labor and parts

Walk in

Purchase Order No.

Headphones

6 months

Labor and parts

Walk in

Purchase Order No.

Batteries

6 months

Labor and parts

Walk in

Purchase Order No.

Battery Chargers

6 months

Labor and parts

Walk in

Purchase Order No.

Adapters

6 months

Labor and parts

Walk in

Purchase Order No.

USB Cables

6 months

Labor and parts

Walk in

Purchase Order No.

LED Light Prime

6 months

Labor and parts

Walk in

Purchase Order No.

USB Fan

6 months

Labor and parts

Walk in

Purchase Order No.

Bluetooth Speaker

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Scale

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Selfie Stick

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Rollerball Pen

1 year

Labor and parts

Walk in

Purchase Order No.

Mi WiFi Repeater

1 year

Labor and parts

Walk in

Purchase Order No.

Yeelight LED lightbulb

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Headphones Comfort

1 year ,accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi Bluetooth Headset Basic

1 year

Labor and parts

Walk in

Purchase Order No.

Laptop

Main Device 2 years; Accessories (adapter & cable) 12 months; 7 days quality issue replacement

Labor and parts

Walk in

Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.

During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

SUPPLEMENTARY SPECIFICATION

  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:

    • Model, serial number, and IMEI number if available.

    • Customer’s full address and contact information.

    • Purchase order number, a copy of the customer’s original invoice/receipt.

  4. This warranty does not cover the following cases:

    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.

    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

    • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement;

    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

    • Any other circumstances that are contradictory or are not in compliance with business ethics.

  5. Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

    • Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.

    • During the warranty period, in the event of a violation which is defined as customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to Xiaomi products only. For product under normal use circumstances and at the discretion of Xiaomi authorized service center shall provide free of charge repair and/or replacement service within the warranty period.

Product

Warranty Period

Warranty service

MI TV

24 Months

On-Site

Main Parts

24 Months

On-Site

Accessories (Remote Control, the base)

6 Months

Walk in/On-Site

The limited warranty period starts from the date the customer first purchases the product.

  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand: a) Model, serial number if available. b) Customer’s full address and contact information. c) Purchase order number, a copy of the customer’s original invoice/receipt.

  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.

  5. This warranty does not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of god such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains; e) Any other circumstances that are contradictory or are not in compliance with business ethics.

  6. Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.

  7. Warranty is only limited to the first purchaser of this product and it is not transferrable. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented to claim warranty.

  8. Repair or replacement will be carried out through the Xiaomi authorized service center.

  9. For installation of TV product, customer may contact dealer/distributor/retailer who sell the product.

  10. The obligation under this warranty shall be limited to repair or providing replacement of parts only.

  11. In case of any damage during transit by Customer, the product shall be repaired by the authorized service center on chargeable basis and warranty for unexpired period to continue from the date the customer first purchases the product.

  12. Xiaomi and/or Xiaomi authorized service center reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.

  13. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as deemed by Xiaomi.

  14. In the event of any unforeseen circumstance, and spares not being available, Xiaomi’s prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.

  15. This warranty will automatically be expired on the expiry of the warranty period as specified herein.

  16. No dealer/distributor/retailer has authority to vary the terms of above warranty.

  17. Warranty is applicable only for products purchased in Malaysia. Applicable service charges may be different for products purchased outside of Malaysia.

  18. Any issues relating to the Product, customer may send an email to service.my@support.mi.com , or contact the Customer Service Center: 1800 18 0112 (Monday to Friday 09: 00-18: 00 pm).