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Premium Service Terms and Conditions

Xiaomi 12 / Xiaomi 12 Pro Premium Service Terms and Conditions

1. Introduction

Xiaomi 12 / Xiaomi 12 Pro Premium Service (“Campaign”) is organized by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong (“Organiser / Xiaomi”). This Campaign will commence from 15th Mar 2022 and 15th Mar 2023 (“Campaign Period”).

2. Eligibility

This Campaign is open to all consumers in Malaysia (“Consumer”) who purchased Xiaomi 12 / Xiaomi 12 Pro (“Product”) from a participating authorized sales channel and activated locally within the Campaign Period.

3. Campaign Mechanism

(a) 24 Months Warranty

• The Product shall be free from defects in materials and workmanship under normal use for a period of twenty-four (24) months from the date Consumer purchased and activated the Product.
• Within the warranty period from the date of purchase, if a performance fault that is not caused by a normal use occurs on the Product, Consumer will enjoy free warranty services at the local designated Xiaomi authorised service center.
• Consumer must produce the original proof of purchase and warranty card of the Product for verification purpose. Xiaomi authorised service center will then verify the original proof of purchase and warranty card and determine whether the Product is eligible for this 24-month warranty.
• In the event Consumer is eligible for any free warranty services, Consumer is required to fully “backed-up” and/or delete all personal data before handling the Product to Xiaomi authorised service center. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.
• This 24-month warranty will not apply to the following scenarios:
o damage caused by transportation or loading and unloading during return or replacement or repair;
o product damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;
o damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of the Organiser;
o Consumer does not provide the invoice of the purchase or delivery bill or warranty card;
o serial number and/or the IMEI number is damaged or has been removed or tampered;
o Product is counterfeit and has not been manufactured by Organiser;
o defect is caused by an unintended use or uses that are contrary to Organiser’s or the Organiser´s instructions, manuals or guidelines;
o defect arises from the Consumer’s own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
o the warranty period has expired.

(b) Free Screen Replacement (within six (6) months upon purchase)

• During the period of six (6) months, starting from the date of purchase of the Product within the Campaign Period, Organiser will provide Consumer a one-time free screen replacement service for cracked display screen for the Product. This free screen replacement covers damage to the display screen of the Product due non-intentional action by Consumer (for example, non-intentional falling of the Product).
• Consumer must produce the original proof of purchase of the Product for verification purpose. Xiaomi authorised service center will then verify the original proof of purchase and determine whether the Product is eligible for one-time free screen replacement service.
• Consumer is only entitled to participate in this Campaign for one time and any repair of the screen, including the replacement of screen (if required), shall be free of charge.
• This free screen replacement will not apply to the following scenarios:
o damage to the screen caused intentionally or with gross negligence;
o damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
o damages incurred by malware, unauthorized software or third-party apps used by the Consumer;
o usage of Product other than its normal and Consumer manner;
o spillage of food or liquid, corrosion, rust or the use of wrong voltage;
o lightning, accident or negligible use;
o damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of the Organiser;
o Consumer does not provide the invoice of the purchase or delivery bill;
o serial number and/or the IMEI number is damaged or has been removed or tampered;
o Product is counterfeit and has not been manufactured by Organiser;
o defect is caused by an unintended use or uses that are contrary to Organiser’s or the Organiser´s instructions, manuals or guidelines;
o defect arises from the Consumer’s own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
o damages or alteration of the screen have to be replaced with a new Product. Such replacement will be subject to the legal warranty policy.

4. Other Terms and Conditions

(a) By participating in this Campaign, Consumer agrees to be bound by this Terms and Conditions and Organiser’s decisions are final and binding. Organiser’s decisions are final and there shall be no appeal entertained and/or allowed. Consumer shall not resort to court proceedings to review Organiser’s decision.
(b) This Campaign is an additional warranty provided by the Organiser during the Campaign Period on top of the existing legal warranty published on https://www.mi.com/global/service/warranty.
(c) By participating in this Campaign and providing the personal data, Consumer indicates that he / she have read, understood and agreed to be bound by the Privacy Policy stated at https://www.mi.com/my/about/privacy. Consumer agrees that Organiser and/or its affiliated companies and/or its agent and/or its third-party service providers may contact them by telephone, email or such other method in connection in this Campaign.
(d) Consumer agrees and provides consent to the Organiser and/or its affiliated companies and/or its agent and/or its third-party service providers to the use of any personal data as provided by the Consumer for the purpose of participation in this Campaign in line with local personal data protection regulations, to the extent that any personal data provided shall only be processed and be used by the Organiser and/or its affiliated companies and/or its agent and/or its third-party service providers for lawful purpose directly related to the running of this Campaign.
(e) Organiser reserves the rights to modify and/or cancel any of the stated terms and conditions at any time without notice. Consumer are encouraged to check from time to time to view any amendments and/or changes made to the stated terms and conditions.
(f) To the fullest extent permissible by laws, Consumer agrees to discharge and release Organiser and its employees, officers ,directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, fulfilment agencies and third party service providers, from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to this Campaign.
(g) The terms and conditions of this Campaign shall be governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the courts of Malaysia.