SHIPPING FAQ
Delivery times
Xiaomi Malaysia offers a standard delivery service. Estimated delivery times include parcel preparation time and delivery time.
West Malaysia: 2–5 business days for standard parcels. 2–8 business days for large parcels such as TVs,
Air Condition & Refrigerator Shipping time ：please refer to the customer service appointment
East Malaysia: 4–8 business days for standard parcels. Large parcel delivery is currently unavailable in East Malaysia.
*Customs clearance in East Malaysia can occasionally cause delays. Actual delivery times may vary.
Delivery coverage area
The delivery address must be within Malaysia. Coverage areas vary for standard and large parcels. Delivery of TVs is only available in West Malaysia, while delivery of other items is available in both East and West Malaysia.
Do you offer free delivery?
If the total order amount exceeds MYR 30, we offer free delivery across Malaysia.
If the total order amount is less than MYR 30, a delivery fee of MYR 5 will be charged.
Can I modify the delivery information after placing my order?
You can modify the delivery address or your contact information after placing an order. Please contact Mi Customer Service for assistance.
Mi Customer Service contact information
Hotline: 1800-18-0112
Email: service.my@support.mi.com
Will I receive a delivery notification?
The courier will contact you on the delivery date.
Why does my delivery take a longer time?
In compliance with International Air Transport Association (IATA) guidelines, delivery item to East Malaysia include Power Bank are categorized as dangerous goods, which the shipping process will take around 9 to 15 working days, we seek for your kind understanding.
Hotline: 1800-18-0112
Email: service.my@support.mi.com
What if I am not available to take delivery of my order on the delivery date?
The courier will make three delivery attempts within seven days. If you are not at home that day, you can contact the courier directly to change the delivery time, or contact Mi Customer Service for assistance.
Mi Customer Service contact information
Hotline: 1800-18-0112
Email: service.my@support.mi.com
How do I track my order?
You can track your order's shipping status on Mi.com. For more detailed tracking information, please check the courier's website (https://www.dhl.com/my-en/home/ecommerce.html).
What do I do if my parcel is lost/its shipping status has not been updated for a long time?
Deliveries may be delayed for a number of reasons, including but not limited to inventory availability, logistics partner-related reasons, natural disasters, and other unforeseen circumstances. We will try our best to deliver your parcel to you in a safe and timely manner within the estimated delivery time.
If you have not received your parcel by the estimated delivery time, or the order status is shown as Complete but you have not actually received your parcel, you can contact the courier or Mi Customer Service for assistance.
Mi Customer Service contact information
Hotline: 1800-18-0112
Email: service.my@support.mi.com
What should I do if some of the items in my parcel are damaged?
Your items undergo thorough inspection and standard packaging procedures at the Xiaomi warehouse before they are dispatched. We recommend that you carefully check the exterior of the parcel for any abnormalities before signing for it. You can reject the parcel if it is damaged or appears to have been opened during transit.
If you find damaged items in your parcel after you have signed for it, please contact Mi Customer Service as soon as possible.
Mi Customer Service contact information
Hotline: 1800-18-0112
Email: service.my@support.mi.com
What should I do if items are missing from my parcel/are not what I ordered?
If you find that items are missing or are not the items you ordered after you have signed for the parcel, please contact Mi Customer Service as soon as possible.
Mi Customer Service contact information
Hotline: 1800-18-0112
Email: service.my@support.mi.com
Does Xiaomi offer unpacking/installation services?
Sorry, we do not currently offer unpacking/installation services for any products across Malaysia. Please refer to this page for any updates.