REDMI Note 15 Series - Premium Service Terms and Conditions

REDMI Note 15 Series, REDMI Note 15 Pro 5G and REDMI Note 15 Pro+ 5G - Premium SERVICES TERMS AND CONDITIONS

This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/my/support/warranty/.

1.      SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Redmi Note 15 Series/Redmi Note 15 Pro 5G/Redmi Note 15 Pro+ 5G (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Malaysia (hereinafter the “Territory”). This offer is provided by Xiaomi Technologies Malaysia Sdn Bhd having its registered office at Suite 21-2, Level 21, UOA Corporate Tower, Avenue 10, the Vertical, Bangsar South City, No. 8, Jalan Kerinchi 59200 Kuala Lumpur Malaysia (hereinafter “Xiaomi” or “we”).

Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.  

 

2.      AFTERSALES SERVICES

This offer will include the following additional after-sale services:

i. 24-month quality assurance (please refer to 4.1;) (For Redmi Note 15 Pro 5G and Redmi Note 15 Pro+ 5G models only)

ii. One free battery replacement within 48 months (please refer to clause 4.2); (For Redmi Note 15 Pro 5G and Redmi Note 15 Pro+ 5G models only)

iii. One free liquid / screen / back cover assurance within 24 months (please refer to clause 4.3); (For Redmi Note 15 Pro 5G and Redmi Note 15 Pro+ 5G models only)

iv.  3-month free trial of Spotify Premium (please refer to clause 4.4); (For all Redmi Note 15 Series models)

v. 3-month free trial of Google One (please refer to clause 4.5); (For all Redmi Note 15 Series models)

vi. 2-month free trial of Youtube Premium (please refer to clause 4.6); (For all Redmi Note 15 models)

 

3.      PERIOD OF THE SERVICES

  • 24-month quality assurance: twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be between the 22/1/2026 and 28/2/2026.

  • One free battery replacement: forty-eight (48) months from the date of first purchase of the Product by end user. The purchase date must be between the 22/1/2026 and 28/2/2026.

  • One free liquid / screen / back cover assurance: twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be between the 22/1/2026 and 28/2/2026.

  • One free screen and/or back cover replacement: twenty-four (24) months from the date of first purchase of the Product  by end user. The purchase date must be between the 22/1/2026 and 28/2/2026.

  • 3-month free trial of Spotify Premium. The benefit is valid from 16/1/2026 to 08/8/2026.

  • 3-month free trial of Google One. The benefit is valid from 16/1/2026 to 31/7/2026.

  • 2-month free trial of Youtube Premium. The benefit is valid from 16/1/2026 to 31/8/2026.

 

4.      SERVICES DESCRIPTION

4.1.  24-month quality assurance

Any Redmi Note 15 Pro 5G and Redmi Note 15 Pro+ 5G phones ("Eligible Products") purchased between 22/1/2026 and 28/2/2026. shall be free from defects in materials and workmanship under normal use during twenty-four (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”).

If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Eligible Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/my/support/warranty/.

In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Eligible Product to Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Eligible Product content and software settings will be restored to factory settings and all personal data and settings in the Eligible Product will not be restored. Xiaomi shall not be liable if the contents in the Eligible Product’s data storage media were altered, deleted, or in any way modified during any warranty services.

This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):

(a) damage caused by transportation or loading and unloading during return or replacement or repair;

(b) damage caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;

(c) damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;

(d) damage caused by the use of non-original batter or battery leakage;

(e) Beneficiary does not provide the invoice of the purchase or delivery bill or warranty card if it is required;

(f) serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

(g) the Product is a counterfeit and was not manufactured by Xiaomi;

(h) defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals or guidelines;

(i) defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;

(j) operational problems and malfunctions caused by software installation and configuration or computer viruses;

(k) weak signal due to telecommunication operator’s service problem;

(l) the Warranty Period has expired.

4.2.  One free battery replacement within 48 months

Beneficiaries who purchase any Redmi Note 15 Pro 5G and Redmi Note 15 Pro+ 5G phones ("Eligible Products")between the 22/1/2026 and 28/2/2026 are eligible for one free battery replacement within forty-eight (48) months after the date of first purchase. Beneficiaries are eligible for one-time (1) free battery replacement  when an authorized Xiaomi Service Center confirms that the battery capacity of the Eligible Product has dropped below 80% from the activation date.

Exclusions

This Service does not apply to or cover the following situations: 

(a)   Damage caused by accidental or man-made behaviors, such as liquid damage, falling;

(b)   Damage caused by the use of non-original batter or battery leakage;

(c)   Beneficiary does not provide the invoice of the purchase or delivery bill or warranty card if it is required;

(d)   Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

(e)   the Product is a counterfeit and was not manufactured by Xiaomi.

(f)    Defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals or guidelines;

4.3. One free liquid / screen / back cover assurance within 24 months

Beneficiaries who purchase any Redmi Note 15 Pro 5G and Redmi Note 15 Pro+ 5G (“Eligible Products”)  between  22/1/2026 and 28/2/2026 are eligible for  One-time (1) free mainboard or screen, or back cover repair or replacement service within the first twenty-four (24) months after the date of first purchase of the Eligible Product by the end user, covering three major components prone to accidental damage: mainboard, screen, and back cover.

Once the repair claim has been utilised, the benefit shall be deemed fully redeemed and cannot be used again. The beneficiaries shall bear a labor fee of RM60, which shall apply to the service.

Exclusions

This Service does not apply to or cover the following situations: 

(a)     The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

(b)     The Product is a counterfeit and was not manufactured by Xiaomi;

(c)     Damages to the mainboard/screen/back cover are caused intentionally or with gross negligence;

(d)     Damages to components other than the mainboard, screen, or back cover that are caused by accidental damage;

(e)     Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

(f)      Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

(g)     The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;

(h)     The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

(i)      The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This service is not also applicable to Eligible Products that, due to the damages or alteration of the mainboard, screen, or back cover, have to be replaced with a new Eligible Product. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

4.4. 3-month free trial of Spotify Premium

Beneficiries who purchase any of the Product shall be entitled to a 3-month free tiral of Spotify Premium. This offer is only valid for new Spotify Premium users and applies only to the Individual Plan. This offer must be redeemed by 8 August 2026, at 11:59 PM local time. You may enjoy the trial free of charge. After the trial ends, a monthly subscription applies unless canceled beforehand (pricing varies by region). See full terms at https://www.mi.com/my/event/spotify-premium.

How to redeem the offer?

  • Go to the redemption page: https://www.mi.com/my/imei-redemption  

  • Enter your smartphone’s IMEI/SN number and your email.

  • Click “Submit” – you’ll receive a redemption email with a link and code.

  • Open the link and sign up or log in to Spotify.

  • A valid form of payment is required at sign-up, but you won’t be charged until the trial period expires. You can cancel anytime before the trial expires to avoid being charged.

  • Redeem the offer and enjoy!

  • If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/global/support. Click “Contact us”, and choose phone, email, or chat. You can also contact Spotify support here: https://support.spotify.com/contact-spotify-support/.

4.5.  3-month free trial of Google One

Beneficiries who purchase any of the Product shall be entitled to a 3-month free tiral of Google One. This offer is only available for ages 18 and above and must be redeemed by 31 July 2026, at 11:59 PM local time. You may enjoy the trial free of charge. After the trial ends, a monthly subscription applies unless canceled beforehand (pricing varies by region). See full terms at https://www.mi.com/my/event/googleone

How to redeem the offer?

  • To redeem this offer, beneficiaries need to open the Google One app on their device. After that, beneficiaries need to open the Google One app and the offer would show up on the screen. The beneficiaries can then follow the instructions to redeem the offer. The offer also requires a Google Payments account with a qualifying form of payment at sign-up. During the Google One Benefit Period, Google one Terms of Service would apply to the subscription (https://one.google.com/terms-of-service). The Google Privacy Policy will also apply (https://policies.google.com/privacy).

  • After redeeming the Google One offer, beneficiaries will be acknowledged of the end date in the subscriptions page in the Google Play Store. On the date that the Google One Benefit Period ends, the subscription will begin and a form of payment will be automatically charged at the standard monthly Google One subscription price, until the subscription is cancelled. Please note that any extra charge will not be refunded. Beneficiaries can cancel the Google One subscription at anytime. Please note that to avoid being charged, you must cancel before the expiry of this Google One offer.

  • If the subscription is cancelled during the Google One Benefit Period, the membership will remain active until the end of the Offer Period. If you cancel your subscription and have exceeded your Google Account storage limit during the Offer Period, you won't be able to store anything new until you make space or purchase a Google One membership.

  • Please refer to https://www.mi.com/global/support/terms/google-one-terms for more information about the Google One service.

If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/my/support. Click “Contact us”, and choose  phone, email, or chat.

4.6.  2-month free trial of YouTube Premium

Beneficiries who purchase any of the Product shall be entitled to a 2-month free tiral of YouTube Premium. This offer is only valid for new users only (no previous trials of YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music) and must be redeemed by 31 August 2026, at 11:59 PM local time. You may enjoy the trial free of charge. After the trial ends, a monthly subscription applies unless canceled beforehand (pricing varies by region). See full terms at https://www.mi.com/global/support/terms/youtube-premium-terms/

How to redeem the offer?

  • Open your YouTube app and tap the profile icon in the top right corner.

  • Tap “Get YouTube Premium.” You will need to sign in if you aren’t already signed in.

  • Click “Get YouTube Premium.”   The offer will be here.

  • If you don’t have a payment method on file, you will be asked to add one. Otherwise, your existing method will be used.  This screen displays your trial end date.

If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/my/support. Click “Contact us”, and choose phone, email, or chat.

 

5.      MISCELLANEOUS

5.1 Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.

For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit:  https://privacy.mi.com/all/languages/.  

Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.

5.2  The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3 This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4   Xiaomi reserves the rights to modify and/or cancel any of the stated terms and conditions at any time without notice. Beneficiaries are encouraged to check from time to time to view any amendments and/or changes made to the stated terms and conditions.

5.5   The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/my/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Malaysia Law.