Xiaomi Mobile 1Yr ADLD Terms & Conditions

1. DEFINITIONS

   1. “Plan Fee” shall mean the fees charged by OneAssist from time to time for the Plan(s) availed by the Customer and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as mentioned below. The Plan Fee is inclusive of all applicable taxes.
   2. “Plan Terms” shall mean the specific terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
   3. "Cancellation Period" shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
   4. Insurer: shall mean the third-party insurance company registered with the Insurance Regulatory and Development Authority of India, as OneAssist may partner with from time to time.
   5. Service Partner means any third-party logistics or repairs service provider affiliated with OneAssist.
   6. Personal Information/Data shall mean and include such personal and financial information of the Customer relating to his/her data /or documents, in any medium including financial information such as bank account or credit card or debit card or other payment instrument details, identification document details including passport, PAN card details, driving license, etc.
   7. "Service Center" means the Authorised Service Center or OneAssist Authorised Service Center used for carrying out repair/replacement of the damaged Product.
   8. “Sum Insured” means the maximum cumulative liability or cover which a customer can claim within the membership tenure. Sum Insured will be equal to Purchase value as specified in the Original Invoice of the device.
   9. “Balance Sum Insured” shall mean the Sum Insured less all the previous cumulative claim amount paid or settled prior to the respective claim. For e.g., Invoice value of the device is INR 1,00,000 and the cumulative claim amount paid or settled in all previous claims is INR 60,000, Balance Sum Insured will be INR 40,000. (Balance Sum Insured = Sum Insured – Cumulative previous claim amount)

2. PURPOSE

   1. These terms and conditions ("Terms") shall govern the transaction between OneAssist Consumer Solutions Private Limited ("OneAssist") and the party whose name appears on the Order ("Customer") in relation to the Plan(s) provided by OneAssist.
   2. These general terms and conditions define the framework and the respective obligations of the parties.
   3. Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer activates the plan/protection cover by sharing device details or avails of any service or benefit under any of the Plan Terms, or lodges a claim within the term of the protection cover, the Customer shall be deemed to have accepted the Terms unconditionally.

3. CUSTOMER CONSENTS AND CONFIRMATIONS

   1. Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
   2. The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third-party including insurer of One Assist or Service Partner of OneAssist who will be either providing the benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law.
   3. The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone calls between the Customer and OneAssist on OneAssist’s helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
   4. The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s) or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time.
   5. The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and which shall be at the sole risk and cost of the Customer.
   6. The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer's Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
   7. The Customer hereby consents to OneAssist identifying any other service providers and/or products that may be of some interest to the Customer.
   8. The Customer hereby consents to receiving period SMS / email communication from OneAssist of information pertaining to its product features / services.

4. TOTAL FEES/CHARGES

   1. OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including applicable taxes and levies.
   2. The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
   3. Activation of the Plan(s) is subject to realization/receipt of the Plan Fee by OneAssist. However, activation of the protection cover is subject to receipt of documents and Product related information as specified in the protection cover section hereunder.

5. SERVICING OF CLAIMS

   1. The Customer acknowledges and understands that claim or payment of any benefit shall be the sole discretion of OneAssist and / or their Insurer.
   2. Any service requests or claims made by the Customer under these Terms and Plan Terms shall be subject to the following:
6. The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan Terms and communicated to the Customer at a later date;
7. The Customer having provided OneAssist with full and accurate information in connection with the coverage, as applicable;
8. The Customer having acted in a bona fide manner to make a service request or a claim;
9. The Customer having complied with the requirements of the One Assist and/or their Insurer for the purposes of processing the claim may be required from time to time.

10. Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any claim from the Customer unless (i) the Customer is over the age of 18 years at the time of Plan activation and a resident of India, and (ii) the Plan Fee up to the date of claim has been paid.

11. CANCELLATIONS/ RENEWAL/TERMINATION

    1. OneAssist will cancel the Terms and/or the Plan Terms if OneAssist does not receive the Plan Fee (all inclusive) on the date it is due.
    2. OneAssist will cancel the plan if the information/documents, device details or images as stipulated in the plan, that may be required for the purpose of the protection cover activation is not made available within 15 days of purchase of the plan
    3. OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
12. agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist and/ or their Insurer; or
13. is in violation of applicable law as may be relevant to the use of the Plan(s); or
14. failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide manner towards OneAssist and/ or their Insurer including by providing false or inaccurate information; and
15. Customer fails to return to OneAssist or its authorized Service Partner(s)any goods/devices temporarily lent to him/her or money advanced on an emergency basis to him/her or tickets or hotel bookings made on behalf of the Customer and which are to be returned/reimbursed/paid as per the terms of the Plan to OneAssist or to its authorized Service Partner.
    1. If notice of termination is provided by the Customer within the Cancellation Period, a full refund is available. However, if the Customer has lodged a service request or a claim or availed of any benefit under any of the Plan Terms at any time during the Activation Period, no refund will be available. After the expiry of the Cancellation Period, for any cancellation by the Customer, OneAssist will not refund the Plan Fee.

Period Refund Percentage 0-15 Days 100% Above 15 Days No Refund

The above refund percentage is on Plan Fee

1. CONFIDENTIALITY

   1. OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.

2. REPRESENTATIONS AND WARRANTIES

   1. The Customer represents that he/she is completed the age of 18 years and is a resident of India.
   2. The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by the Customer
   3. The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate.
3. OBLIGATIONS AND COVENANTS OF THE CUSTOMER
   1. If the Customer receives a benefit as contemplated under any specific Plan Terms and it is later discovered that the service request or a claim was dishonest, fraudulent or false, OneAssist shall have the right to and will take steps to recover from the Customer, such payment(s) made to the Customer, either by OneAssist or a third party, as the case may be.
   2. The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
   3. The Customer acknowledges, confirms and covenants that the object of the Plan(s) being availed of or provided by OneAssist is not an ‘insurance product’ and that the Customer has availed of the Plan(s) in accordance with this understanding.
   4. The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:
4. belongs to another person and to which the user does not have any right to or which is confidential;
5. is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
6. harm minors in any way;
7. infringes any patent, trademark, copyright or other proprietary rights;
8. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
9. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or

10. Threatens the unity, integrity, defense, security or sovereignty of India or seditious, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation or violates any other provision of law.

11. LIMITATION OF LIABILITY

    1. OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.

1. INDEMNITY
   1. The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:
2. any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
3. any wilful misconduct, gross negligence or fraud by the Customer;
4. any failure of the Customer to comply with the applicable law;
5. any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and

6. any third-party claims arising out of the Customer’s use of the Plan(s).

   1. This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms

7. NOTICES

   1. Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein. OneAssist Consumer Solutions Private Limited PO Box No. 7431, Marol Bazar Post Office, 18, Military Rd, Sankasth Pada Welfare Society, Shivaji Nagar JJC, Marol, Andheri East, Mumbai, Maharashtra 400059
8. MISCELLLANEOUS
   1. The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.
   2. OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.
   3. OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms, he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in Clause 6. The alteration of the Terms and/or the Plan Terms shall be deemed accepted where the Customer continues to use the services available under the Terms and/or the Plan Terms one (1) month after the amendment has taken effect.
   4. The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings and agreements, either oral or written.
   5. The Agreement shall be governed by the laws of the Republic of India.
   6. All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.

OneAssist Protection Plan for Mobiles – Service Description and Terms & Conditions

Note: The terms contained herein are specific terms and conditions and should be read in conjunction with the specific features of the product purchased by you as mentioned in the Welcome Letter kit/welcome email. These conditions are in addition to and not in derogation of the standard terms and conditions.

1. Definitions The definitions as set out herein are in addition to the definitions as set out in the General Terms.

"Mobile Phone” shall mean Mobile phone device of the Customer. The Customer can only avail of the OneAssist Screen Protection Plan in relation to one Mobile Phone, i.e., one Plan per Mobile Phone.

Plan Features

The specific services and benefits depend on the Plan purchased by the Customer and all the features below may or may not be part of a specific Plan Terms opted by customer.

The Customer must install the OneAssist Application on the Mobile Phone and should not exit/close/shutdown the Application to keep the membership and plan benefits active.

1. One Call to OneAssist

2. In the event of damage or theft of the Mobile Phone, the Customer has to call the OneAssist number to report the damage/theft of the Mobile Phone within 48 Hours of discovering the damage or Theft.

3. In order to give a request to block the Mobile Phone / SIM Card, the Customer should be an existing customer of OneAssist prior to placing the request for blocking the Mobile Phone / SIM Card and the Customers mobile number and Service Provider should be registered with OneAssist. In case the Customer had not registered particular details with OneAssist, OneAssist would attempt to block the Mobile Phone / SIM Card, with the help of the details provided by the Customer on a best effort basis.
4. Upon intimation of damage/theft of the Mobile Phone to OneAssist, OneAssist shall liaise with the Telecom Service Provider on behalf of the Customer in order to block the SIM Card.
5. The Customer hereby consents to OneAssist acting on its behalf and to do all such acts necessary in the performance of its obligations as set out herein vis-a-vis the Telecom Service Provider.

1. Accidental & Liquid Damage Cover:

   1. “Accidental damage/ Liquid damage” (ADLD) shall mean accidental physical damage or liquid spills occurred solely due to external means causing damage to the covered Product. External means includes any damage due to unintentional drop or collision of the covered Product or any object or liquid falling/entering the covered Product.

Claim settlement shall be at the sole discretion of the OneAssist and / or their Insurer.

Covered Equipment:

“Covered Gadget”: means Xiaomi mobile handsets along with the battery (excluding charger and all other accessories) has been provided and installed by the respective manufacturers as evidenced by relevant proof of purchase provided it has legal IMEI (International Mobile Equipment Identity) Identification and / or Serial Number issued to the Owner, from the time the Owner legally purchased the phone for valid consideration AND at same time the Beneficiary has opted for free insurance as per the terms and conditions of this Policy.

Mobile Phone which is declared for Coverage under this plan for a period of 12 month from the date of purchase of the Plan/OneAssist membership.

Used, Refurbished and Second-hand devices are not covered under this Plan.

Maximum 1 claim up to Sum Insured during the membership tenure is allowed under OneAssist Protection Plan.

Transfer of Protection cover / Plan

The individual cover is not transferable however in case of change of device due to a new purchase, change in device serial number during any warranty repair, during the period of plan by the customer, cover shall be extended to the new device for the remaining period of protection cover. Extension of such coverage to new device will be eligible and affected only upon notifying the device change and new device Serial number and other device details to OneAssist within 2 days of purchase of new device. Cover for Old device will be terminated. All other terms applicable for new device as well, Subject to No claims made on the old device. It is the responsibility of the Customer to ensure that all the said information is made available to OneAssist. OneAssist will be able to activate the protection cover on new device only after receiving the new device details from customer. In case of non-receipt of the required information, any claim on the said device may be declined by the One Assist and/or their Insurer at its discretion.

Geographic limit – INDIA

Handsets purchased abroad stand excluded.

Losses happening outside Indian territory stands excluded

BER: Beyond Economic Repairs

BER is declared when the estimate cost of repair or replacement is equal to or more than 80% of Balance Sum Insured. In case of Total loss/BER or if the device is beyond repair due to spare parts unavailability, device model being phased out in the market or other reasons, the OneAssist and /or their insurer at their discretion may choose to provide customer with a Replacement device (Refurbished) of same model or similar model on case-to-case basis OR may pay the customer the depreciated amount and membership will stop forthwith for that device.

Basis of loss settlement:

• In case of Repair, the maximum liability will be the repair amount or Balance Sum Insured whichever is lower, in any case the maximum liability shall not exceed the Sum Insured.
• In case of the Total Loss or Beyond economical repairs (BER) to protected device, shall be settled at Balance Sum Insured or Repair Estimate or Market value whichever is lower, or as otherwise specified, after charging the depreciation as per the depreciation chart and excess charges and in no case, liability will be more than the Sum insured.

Deductibles:

Rs. 413/- per claim to be paid to Xiaomi Authorized Service centre by the Customer for each and every claim.

Depreciation grid -: Age of device Depreciation % 0 to 90 days 20% 91 to 180 days 30% 181 to 270 days 40% Above 270 days 50%

Mandatory Device related information for activating protection cover:

It is mandatory for the Customer to provide the following device related information to OneAssist for the purpose of activating Protection cover and also for Transferring the membership to new or Replaced device as per the above mention ‘’Transfer of Protection cover’’ clause.

1. Customer Name
2. Serial no.
3. Make and model of the device
4. Invoice value
5. Invoice date
6. Email ID
7. Contact Number

Whereas OneAssist will make all efforts to collect the above information from the Customer, it is the responsibility of the Customer to ensure that all the said information is made available to OneAssist. OneAssist will be able to activate the protection cover on the said device only after receiving the above-mentioned information. In case of non-receipt of the above-mentioned information, any claim on the said device may be declined by the One Assist and /or their Insurer at its discretion.

Depending upon the Plan purchased by the customer and the ageing of covered device, Photo images of the device will be required to be submitted by the customer to activate the plan benefits. In absence of images, in such cases the claim may not be admissible. OneAssist reserves the right to cancel the Customer’s Plan or deny the claim in absence of valid photos of devices.

GENERAL EXCLUDED PERILS

Accidental Screen Only damage protection:

One Assist and/or their Insurer shall not be liable for the following -

1. Loss or damage to the Device due to mysterious circumstances/disappearance or unexplained reasons.
2. Loss of Device resulting from or caused by theft, or attempted theft from unlocked vehicles or rooms.
3. Fraud or criminal activity on the part of the Customer.
4. Claim on device during the hire or loan of the covered device to a third party.
5. Loss resulting from detention or confiscation by customs or other Government or public authorities.
6. Any failure of the Device to operate as a result of problems with respect to the network infrastructure, Customer's network subscription or similar service issues.
7. Loss of or Damage to the Device that is registered in the name of a Corporate Entity, unless a nominee has been appointed by them as a Bonafide user.
8. Loss arising due to any unlawful act or illegal activities including criminal acts, or acts of war or the device is used with permission of the Bonafide Customer having knowledge of such acts.
9. Consequential loss of any kind or description.
10. Liability to any party of any nature including but not limited to liability of Authorised Service centre to other parties.
11. Loss or damage caused by incorrect storage, poor maintenance, wilful negligence, incorrect installation, incorrect set- up, unless the authorised Service Centre representative would confirm otherwise with due substantiation.
12. Loss or damage as a result of attack by unauthorised software/virus, software faults and manufacturing defect owing to which a device fails to operate.
13. Loss or damage that is covered by a supplier, dealer or factory warranty.
14. Any loss if the ownership of the device is transferred.
15. Any consequence arising from War, War like operations (whether War declared or not), Act of Foreign Enemy, Hostilities, Civil War, Rebellion, Insurrection, Civil Commotion, Military usurped power, Seizure, Capture, Confiscation, Arrest. Restraints and or Detainment by order of any Government or any other Authority.
16. Any liability whatsoever nature directly or indirectly caused by or contributed to by or arising from ionizing radioactive or contamination by radioactivity from any nuclear waste from combustion of nuclear fuel. For the purpose of this exclusion only combustion shall include any self-sustaining process of nuclear fission.
17. Any loss, destruction, damage or legal liability directly or indirectly caused by or contributed to by or arising from nuclear weapon materials, Wear and tear, moth, vermin or gradual deterioration, inherent defect or from any process of cleaning or repairing or renovating or maintenance.
18. Any type of self- repair or attempted self- repair.
19. Mechanical or Electrical Breakdown or electronic derangement or malfunction unless caused by an external accidental means or liquid.
20. Penalties of delay or detention or in connection with guarantees of performance or efficiency.
21. Intentional overloading of the instrument. Loss or damage due to any experiments or tests and/or alterations resulting into any abnormal conditions.
22. Cost of Replacement of Battery unless caused by an accidental or liquid damage to the Device.
23. Any damage or loss occasioned from any water borne craft, unless such damage is caused by the accidental ingress of liquid/water, and if the Customer has taken reasonable care to protect the Device from damage.
24. Any manufacturing defect which is covered under Manufacturer's warranty Product defects whether latent/inherent or not.
25. Any loss of or damage to the SIM card/memory card unless caused by a covered peril.
26. Loss or damage to accessories unless they are attached to the Device.
27. Internal leakage of the battery, unless caused by a covered peril. Theft or Damage occurred while the Device is situated outside India providing the Customer is a Non-Resident Indian.
28. Any instance where you are not a resident of India at the time that the Theft or Damage occurred.
29. Any type of SIM/airtime misuse or consequential loss thereof.
30. Any loss the named Customers may suffer or cost to the Customer for:
31. Damage to or Theft of, or costs or charges, when repairing or replacing aerials or battery chargers where these items are the only part of the device that have been Damaged or stolen;
32. any Damage or Theft caused by any deliberate act or negligence by the covered Member(s), their employees or any person using the device with their permission;
33. costs or charges when replacing car kits or car Devices and other accessories which can no longer be used with the device;
34. costs involved in returning the device for repair, or collecting the device once it has been repaired;
35. costs caused by the device being routinely serviced, inspected, adjusted or cleaned;
36. Any loss related to indemnification for the Value-added services.
37. One Assist and/or their Insurer shall not be liable for any loss or damage claim due to the inability of the Customer to submit either of the claim processing and claim payment documents required by the One Assist for processing the Claim.
38. The Protection cover shall not be liable for any claim if information has intentionally been withheld or incorrect information or misrepresentations have been intentionally given that are of significance to the assessment of the claim.
39. Dismantling, fitting adjustment, repair alteration or modification not approved by the makers/manufacturers and/or the agents of makers/manufacturers or use of such property country to the directives of the makers/manufacturers and/or this agent.
40. Scratching, denting. Cracking is excluded unless caused by accidental external means.
41. OneAssist Protection Plan does not cover any cosmetic defects like minor scratches, dents and bumps on the device which do not impact the functioning of the device.
42. Loss or damage due to theft or attempted theft by any employees of the customer or loss or damage occasioned through the wilful act of the customer/member or any employee or the wilful act of any other person with a connivance of the customer/member or any employee.
43. Loss or damage directly or indirectly, occasioned by or happening through or in consequence of volcanic eruption or other similar convulsion of nature and atmospheric disturbance.

In any action suit or other proceeding where the company alleges that by reason of the above provisions any loss or damage is not covered by the terms, the burden of proving that such loss or damage is covered shall be upon the covered member.

Claims process:

1. Accidental/Liquid damage: This refers to loss to customer's Mobile phone due to accidental / liquid damage.

Pre-requisite for claim processing:

1. Claim form (Online)
2. Images of damaged device with clear image of Serial no.
3. Payment for deductibles / excess
4. Device Purchase Invoice (non-Mandatory)
5. Payment of differential between estimate amount and claim approval amount (if any)
6. Govt. issued ID proof of claimant (non-Mandatory)

Process flow:

1. In case of Accidental and Liquid Damage to the device, Customer is required to call OneAssist call center on toll free no. 18001233330 or login to www.oneassist.in within 48 hours of discovering the damage.
2. OneAssist team registers the service request and sends information on documentation to the customer over email. Customer can also fill the form online at www.oneassist.in. The customer needs to complete the claim documentation within 7 days of logging the claim. In case the customer is not able to do so then OneAssist reserves the right to close the claim.
3. Post successful verification of the documents OneAssist will trigger a notification to customer via email/SMS/app informing him to visit the nearest Xiaomi Service Center. The customer is expected to visit the service center and deliver the handset within 5 days of the verification failing which OneAssist reserves the right to close the claim.
4. When the customer walks into the Xiaomi Service Center. The Xiaomi Service Center will verify the IMEI number of the handset being delivered with the IMEI number registered in the OneAssist membership. In case of a mismatch OneAssist will have no liability to repair the handset.
5. Post receipt of handset, the Xiaomi Service Center will generate an estimate for repairs. Maximum liability of OneAssist will be restricted to the Sum Insured value only, the customer will need to bear liability of cost of repairs beyond Sum Insured.
6. In case if the Repair Estimate is more than 80% of Balance Sum Insured, claim will be declared as Beyond Economic Repair and customer will receive monetary settlement against the respective claim and membership with stop forthwith.
7. There is a compulsory deductible of Rs 350 + GST which the customer needs to pay over and above the repairs cost for every claim. This needs to be paid by the customer directly to the Xiaomi Service Centre.
8. Xiaomi Service Centre will inform the customer about the tentative timelines for repairs.
9. Xiaomi Service Centre will submit estimate and timelines to OneAssist within 48 hours of submitting device.
10. In case the claim has been closed by OneAssist because of any customer action pending beyond the timeframe specified then the customer needs to provide evidence of repairs from an authorized service center whenever he/she files any subsequent claim.

Notice of Claim: The Customer must do the following: -

1. Inform OneAssist within two days of discovering the loss or damage
2. Beneficiary to submit all documents within 7 days from date of notification of the incident to OneAssist
3. OneAssist to register claims with Insurer within two days of receipt of all documents from beneficiary
4. Submit claim form with the relevant documents as noted in the claim form at the earliest
5. Cooperate with the Surveyor / Investigator if appointed.
6. The Customer shall produce for the One Assist and/or their Insurer’s examination all pertinent documents at such reasonable times and shall co-operate with the One Assist and/or their Insurer in all matters pertaining to any Claims. Failure to comply with this condition may prejudice the Claim. Filing a false or a fraudulent Claim will invalidate the Claim and result in the One Assist and/or their Insurer rejecting the Claim and any other action deemed fit.
7. Subject to receipt of all the required documents in original from the Beneficiary, the Policy Holder shall forward to One Assist and/or their Insurer such documents within seven (7) days from the date of receipt of intimation from One Assist and/or their Insurer of the acceptance/rejection of the Claim.
8. All documents, affidavit information and evidence, as are to be provided by the Beneficiary under the Claim Form, must be provided at the Beneficiary’s expense in the form and nature required in the Claim Form.

ALL COMPLETED CLAIM DOCUMENTS TO BE SUBMITTED WITHIN 7 DAYS

Conditions: For avoidance of doubt, In the event of the covered device being lost or destroyed by the operation of covered perils, the liability of the OneAssist shall be limited to the Invoice value or Market value or Invoice Value/Sum Insured whichever is lower subject to depreciation as applicable.

NOTICES: All notices required to be given by the Customer to OneAssist must be in writing, addressed to OneAssist and no alteration in the terms of the protection cover or any endorsement thereon will be held valid unless the same is signed or initialled by an authorized representative of One Assist and/or their Insurer.

DUTY OF THE CUSTOMER:

The Customer shall take all reasonable precautions for the safety and protection of the covered device at all times as if the device was uncovered.

DISPUTES & JURISDICTION: Any disputes or differences under this protection cover shall be subject to the exclusive jurisdiction of Courts in Mumbai, India.

INTEREST: No sums payable under this protection cover shall carry interest other than that is permitted by the IRDA Policy Holders Protection Regulations.

OBSERVANCE OF TERMS & CONDITIONS: The due observance and fulfilment of the terms and conditions and endorsements of this protection cover in so far as they are relating to anything to be done or complied with by the plan member shall be condition precedent to any liability of the One Assist and/or their Insurer to make any payment under the protection cover.

DUTY OF CARE:

Duty of care shall be over & above the conditions stated in the plan terms & conditions. This condition is paramount to the plan, the insured i.e., owner of the subject matter insured shall take care of subject matter always as if uninsured and will have to behave in most diligent way. Lack of duty of care & non - diligent act or behaviour will amount to breach of duty of care, in such situation / circumstances claim will not be payable as per Duty of care. The due observance and fulfilment of the terms, conditions so far as they relate to anything to be done or complied with by the user shall be a condition precedent to any liability of the Company to make any payment under this insurance.

FRAUD OneAssist does not accept any aspect of fraudulent activity. We work closely with other fraud prevention institutions to identify fraud and support legal actions where the appropriate evidence exists.

It is important that when applying for the One Assist Program, or submitting a claim you or anyone acting on your behalf must take reasonable care to answer all questions honestly and to the best of your knowledge. Failure to do so may affect the validity of your Plan or the payment of your claim.

If false or inaccurate information or document is provided and fraud is identified then we will:

1. Not honor the claim and the protection cover will be cancelled without any refund.
2. Put the details of the fraudulent claim onto One Assist and/or their Insurer, for appropriate action.
3. Report you to the relevant authorities and take legal action, if necessary, to recover any money already paid to you under this Program.