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Home > Support > Warranty

Limited Warranty Statement

LIMITED WARRANTY STATEMENT


This limited warranty shall apply to Xiaomi products. For handset, air purifier and accessory defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.

Handset Limited Warranty

Item Warranty Period Scope of Warranty Warranty service Warranty Support Document
Redmi 7A Handset 2 year Labor and parts Walk in Purchase Order No.
Other Handset Hardware 1 year Labor and parts Walk in Purchase Order No.
Xiaomi original battery, adapter and other accessories packaged 6 months Labor and parts Walk in Purchase Order No.

The Limited Warranty starts from the date of activation.

Mi Notebooks Limited Warranty

Item Warranty Period Scope of Warranty Warranty service Warranty Support Document
Notebook 1 year Notebook Walk in Purchase Order No.
Notebook 1 year Power Adapter/Power Cord Walk in Purchase Order No.

Air Purifier Limited Warranty

Service Centers supporting Air Purifier Services, please visit the website: https://www.mi.com/in/service/repair/.

Item Warranty Period Scope of Warranty Warranty service Warranty Support Document
Main Device 1 year Labor and parts Walk in Purchase Order No.
Filter 6 Months Manufacturing defects Walk in Purchase Order No.

The Limited Warranty starts from the date of activation.
During the warranty period, if any defect of purifier is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

MI SMART WATER PURIFIER WARRANTY POLICY

Item Warranty Period Item Warranty service Warranty Support Document
Water Purifier 1 year Water Purifier Onsite Service Purchase Order No.
Water Purifier Filter No Warranty PPC/RO/PAC - -

Mi LED Smart TV Warranty Policy

Product Category Warranty coverage Period
TV Product TV / Remote / Mi IR Cable 1 year
TV Parts Main Board, Power Board, IR PCB,LVDS Cable, Speaker 1 year
TV Panel Extended warranty for panel 1+1 year

Accessory Product Limited Warranty

This Accessory Product Limited Warranty only covers accessories sold on www.mi.com.

Service Centers supporting Accessory Services, please visit the website: https://www.mi.com/in/service/repair/.

Item Scope of Warranty Scope of Warranty Warranty service Warranty Support Document
Mi Band 3/3i, Mi Band 2 and Mi Band- HRX Edition, Mi Smart Band 4, Redmi Smart Band 1 year(excluding strap) Labor and parts Walk in Purchase Order No.
Mi Body Composition Scale 1 Year Labor and parts Walk in Purchase Order No.
Mi Router 3C / 4C 1 year Labor and parts Walk in Purchase Order No.
Mi/Redmi Power Banks 6 months Labor and parts Walk in Purchase Order No.
Mi/Redmi Earphones & Headphones 6 months Labor and parts Walk in Purchase Order No.
Mi Bluetooth Speakers & Headsets 6 months Labor and parts Walk in Purchase Order No.
Mi Chargers & Cables 6 months Labor and parts Walk in Purchase Order No.
Mi True Wireless Earphones 2 6 months Manufacturing defects Walk in Purchase Order No.
Mi Band Charging cable 6 months Labor and parts Walk in Purchase Order No.
Mi Backpacks 6 months Manufacturing defects Walk in Purchase Order No.
Mi Home Security Camera 360° and Basic 6 months Manufacturing defects Walk in Purchase Order No.
Mi Selfie Stick & Selfie Stick Tripod 6 months Labor and parts Walk in Purchase Order No.
Mi Wifi Repeater 2 6 months Labor and parts Walk in Purchase Order No.
Mi VR Play 2 6 months Labor and parts Walk in Purchase Order No.
Mi Travel U-shaped Pillow 6 months Manufacturing defects Walk in Purchase Order No.
Mi Bluetooth Audio Receiver 6 months Labor and parts Walk in Purchase Order No.
Mi LED Light, Mi LED Bulb 6 months Labor and parts Walk in Purchase Order No.
Mi Water TDS Tester 6 months Manufacturing defects Walk in Purchase Order No.
Mi Portable Wireless Mouse 6 months Manufacturing defects Walk in Purchase Order No.
Mi Truck Builder 6 months Manufacturing defects Walk in Purchase Order No.
Mi Dune Buggy Builder 6 months Manufacturing defects Walk in Purchase Order No.
Mi LED Lamp, Mi Smart Bedside Lamp 2, Mi Smart LED Desk Lamp 1S 1 year Manufacturing defects Walk in Purchase Order No.
Mi Electric Toothbrush 1 year Manufacturing defects Walk in Purchase Order No.
Mi Motion Activated Night Light 2 6 months Manufacturing defects Walk in Purchase Order No.
Mi Box 4K 1 year Manufacturing defects Walk in Purchase Order No.
Mi TV Stick 1 year Manufacturing defects Walk in Purchase Order No.
Mi Rollerball Pen, Mi Rollerball Pen Refill No warranty - - -
Mi Pawsome Calendar 2020 No warranty - - -
Xiaomi Precision Screwdriver Kit No warranty - - -
Mi T-shirts / POCO T-shirts No warranty - - -
POCO Fuel Flask No warranty - - -
Mi Focus Cube No warranty - - -
Mi Flex Phone Grip and Stand No warranty - - -
Mi Water Purifier Filter No warranty - - -
Mi Band / Mi Band 2 / Mi Band 3 Straps No warranty - - -
Mi Cases & Protectors / POCO Cases & Protectors / Mi Protective Glass (Redmi Note 8 Pro) No warranty - - -
Mi AirPOP PM2.5 Anti-Pollution Mask No warranty - - -
Mi Luggage 1 Year Manufacturing defects Walk in Purchase Order No.
Mi Portable Electric Air Compressor 3 Months Manufacturing defects Walk in Purchase Order No.
Mi Sunglasses 3 Months Manufacturing defects Walk in Purchase Order No.
Mi Soundbar 1 Year - Walk in Purchase Order No.
Mi Beard Trimmers 1 Year Manufacturing defects Walk in Purchase Order No.
Mi Men's Sports Shoes 3 Months Manufacturing defects Walk in Purchase Order No.

The Limited Warranty starts from the date of activation.
During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

  1. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:

    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:

    • If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.
    • If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • For Mi Band strap, if it becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, swimming, and so forth.
    • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Manufacturing warranty applies on:

    • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
    • Warranty covers all manufacturing defects on zippers, runners, buckles & stitching issues caused by workmanship errors.
  6. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

    • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on.
    • Invalid warranty
    • Expired warranty

Mi LED Smart TV Warranty Terms & Condition:

Mi LED Smart TV - C I D Terms & Conditions:

Mi Notebook Warranty Policy

The Limited Warranty starts from the date of purchase.

During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service centre, a free replacement service shall be provided.

  1. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. The warranty service may only be performed by Xiaomi or Xiaomi authorized service centres.
  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before submitting any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
    • Model, serial number, if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:
    • If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered with. If any accessory or external part of the product is missing. Removal, tampering or alteration of any identification labels on the product or any of its components including the serial number Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence), exposure to water/ liquids and damage caused by acts of god such as floods, fires or earthquakes.
    • Damage caused due to lightning, electricity surges / abnormal voltage, damage during transit while in the custody of the Customer
    • Physical damage caused by the customer (including liquid damage ) due to improper use or handling or If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments.
    • Product is not used in the recommended manner. Company will not be liable for any damage or loss or injury caused due to improper use or handling. General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
    • unauthorised modifications/repairs, repairs or installation done by unauthorised persons,
    • Usage of any software applications or programs; non-Xiaomi products or non-Xiaomi branded peripherals with this Mi Notebook . or use of product/system with equipment not approved by Xiaomi. damage caused by improper installation or improper connection to a peripheral device (i.e. monitor, keyboard etc.)
    • damage from third party software or from virus (es), Product issues caused by use of parts, peripherals or software not recommended by the Company.
    • software loss or data loss that may occur during repair or replacement. Xiaomi is only responsible for the re-installation of software that was pre-installed by Xiaomi in the Mi Notebook.
  5. Manufacturing warranty is applicable on:
    • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
    • This includes battery malformation not attributable to the customer, inability of the Mi Notebook to connect to network, etc.
  6. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair charges of "Out of Warranty" products shall be separately quoted by the Xiaomi service centre and respective service shall be provided upon service fee payment.
    • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, and so on.
    • Expired warranty

Mi Notebook Warranty Terms & Condition:

Luggage

Xiaomi Technology India Pvt. Ltd, the Company, hereby provides Pan India Warranty on select items for a period of 1 year from the date of activation against material manufacturing defects only. After the expiry of the period, user can still avail of this repair facility, by paying for the same.

What is covered under manufacturing warranty?

Mi Men's Sports Shoes

Mi Smart Water Purifier Warranty Terms & Conditions:

For more details, please call Xiaomi hotline: 1800 103 6286.