LIMITED WARRANTY STATEMENT

Mi Notebooks / RedmiBooks Limited Warranty

MI ROBOT VACUUM-MOP P WARRANTY POLICY

Xiaomi Robot Vacuum Cleaner S10 POLICY

Xiaomi Robot Vacuum Cleaner X10 POLICY

Air Purifier Limited Warranty

Service Centers supporting Air Purifier Services, please visit the website: https://www.mi.com/in/service/repair/.

The Limited Warranty starts from the date of activation.
During the warranty period, if any defect of purifier is inspected and confirmed by a Xiaomi authorized service center, a warranty service shall be provided.

MI SMART WATER PURIFIER WARRANTY POLICY

Xiaomi Handheld Garment Steamer

Mi Smart Speaker Limited Warranty

During the warranty period, if any defect of Mi Smart Speaker is inspected and confirmed by a Xiaomi authorized service center, Mi Smart Speaker and Power Adapter will be replaced separately based on fault confirmation.

Xiaomi Smart Standing FAN LIMITED WARRANTY:

Redmi Writing Pad LIMITED WARRANTY

Air Fryer LIMITED WARRANTY

Xiaomi / Redmi Smart TV Warranty Policy

Note: Warranty activation starts from the date of delivery

Accessory Product Limited Warranty

This Accessory Product Limited Warranty only covers accessories sold on www.mi.com.

Service Centers supporting Accessory Services, please visit the website: https://www.mi.com/in/service/repair/.

The Limited Warranty starts from the date of activation.
During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

Mobile Warranty Policy & Conditions

1. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.

2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

3. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:

   • Model, serial number, and IMEI number if available.
   • Customer’s full address and contact information.
   • Purchase order number, a copy of the customer’s original invoice/receipt.

4. Manufacturing warranty applies on:

   • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed. All replaced parts are owned by Xiaomi

5. This warranty does not cover the following cases:

   • If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
   • Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.  If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
   • If it becomes dirty or damaged due to contact with chemical agents, water, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as swimming, and so forth.
   • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
   • Warranty does not cover if the handset is rooted by the user
   • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
   • Any other circumstances that are contradictory or do not comply with business ethics.

6. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

   • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, rooting of mobile, failure to comply with product manual, and so on.
   • Invalid warranty
   • Expired warranty

Mi ROBOT VACUUM-MOP P WARRANTY Terms & Condition:

• Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.
• Repair or replacement will be carried out at the Authorized Service Centre. Details of the Authorised Service Centre will be shared with customer over the customer care help line.
• Free Installation or demo of the product, can be availed only once & within 15 days from the date of delivery.
• To avail repair services, the customer has to carry the product into the authorised service centre, regardless of whether the repair is being offered in warranty or not.
• For units installed beyond the municipal limits of the jurisdiction of the authorized service Center/company's service Center/authorized dealer's service Center, all expenses incurred in collection the unit or part/s thereof from the company's service Center/authorized service Center/authorized dealer's service Center, as well as expenses incurred in connection with deputing of service personnel/ technicians towards to and fro travel, conveyance and other incidentals etc. will be borne by the customer.
• In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the in warranty period. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
• The company or its authorized service Center/ service dealer, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.
• In Warranty period shall continue after the product is inspected by the concerned service Center and if the product is found free from damage, the customer shall have to pay a visiting charge towards inspection, In case of any physical damage, the product shall be repaired by the concerned service Center on chargeable basis.
• The company's obligation under the warranty shall be limited to repair / providing replacement of parts only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
• In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
• In case of a defective accessory, only the accessory will be repaired or replaced.
• The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
• Customer care team will advise the customer whether to effect the repair at site or at it’s Service Centre.
• In the event of the company offering EXTENDED WARRANTY period for any specific product / period, it is the RESPONSIBILITY OF THE PURCHASER to get the warranty card duly registered on the respective insurance partner company’s website or through the consumer care helpline of the insurance partner.
• Only in the case of manufacturing defect being certified by the authorised service centre, will the 10 days replacement policy apply. For all products whether purchased online e.g. mi.com or purchased offline e.g. retail stores or malls, the customer may find out the details of the nearest authorised service centre from the customer care helpline for the purpose of getting the manufacturing defect certified
• Any part/s of the system replaced by the company at its discretion shall be with a functionally operative part.
• While carrying out repair while product is still under warranty, Xiaomi may use accessories or parts that are new or refurbished or reconditioned.
• Cosmetic / Aesthetic / Plastic / Cable Consumables are not covered under warranty.
• Any extended warranty offered by Mi has to be supported by relevant proofs as per the terms and conditions of the extended warranty.
• Warranty is applicable only for products purchased in India.
• Any issues related to the product customer should report to Call Center (18001036286)

AIR PURIFIER 4/4 LITE LIMITED WARRANTY

1. Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.
2. The Limited Warranty starts from the date of purchase. During the warranty period, if any defect is inspected and confirmed by a Xiaomi Technology India Pvt. Ltd. (“Xiaomi”) authorized service centre, a free replacement/service shall be provided.
3. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centres.
4. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand: • Model, serial number if available. • Customer’s full address and contact information. • Purchase order number, a copy of the customer’s original invoice/receipt.
5. This warranty does not cover the following cases: • If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. • Warranty does not cover natural wear & tear, • Physical damage caused by the customer (including liquid damage) due to improper use or handling, unauthorised modifications/repairs, repairs or installation done by unauthorised persons, use of product/system with equipment not approved by Xiaomi. • Acts of God, lightning, electricity surges / abnormal voltage, damage during transit to and from customer’s residence or Authorised Service Centre subsequent to the initial delivery and installation of the product. • Product is not used in the recommended manner • Product issues caused by use of parts, peripherals or software not recommended by Xiaomi. • If any damage occurs in/on outer surface of the product, including but not limited to cracks, and other attachments. • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement; • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains; • Any other circumstances that are contradictory or are not in compliance with business ethics.
6. Manufacturing warranty applies on: • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Xiaomi service centre and respective service shall be provided upon service fee payment. • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, and so on. • Invalid warranty • Expired warranty
8. It is recommended that the Filter be changed to ensure proper functioning of Air purifier. Genuine filters will be available for purchase from Mi.com, Mi home and authorized online and Offline channels
9. The warranty does not cover accessories external to the product e.g. cables, etc.
10. Xiaomi's obligation under this warranty shall be limited to repair or providing replacement of parts only.
11. In the event of repairs/replacement of any parts of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
12. In case of any damage during transit attributable to the Customer, the product shall be repaired by the concerned service center on chargeable basis and the warranty for unexpired period shall continue from date of purchase.
13. Xiaomi or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
14. Replacement of parts would be purely at the discretion of Xiaomi. In the event, the replacement of the entire unit is being made, (at the sole discretion of the Xiaomi), another unit of the same model shall be given as replacement and in the event, such a model has been discontinued, it shall be replaced with an equivalent model as deemed by Xiaomi.
15. In the event of any unforeseen circumstances, and/or spares not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.
16. The liability for claims shall not exceed the cost of the product itself.
17. This warranty will automatically terminate on the expiry of the warranty period as specified herein.
18. No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
19. Only courts in Bangalore shall have the jurisdiction for settling any claims, or disputes arising under the warranty.
20. Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India (Other than India)

Xiaomi Smart Standing FAN Terms & Condition:

1. Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.
2. The Limited Warranty starts from the date of purchase. During the warranty period, if any defect is inspected and confirmed by a Xiaomi Technology India Pvt. Ltd. (“Xiaomi”) authorized service centre, a free replacement/service shall be provided.
3. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centres.
4. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
   • Model, serial number if available.
   • Customer’s full address and contact information.
   • Purchase order number, a copy of the customer’s original invoice/receipt.
5. This warranty does not cover the following cases:
   • If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
   • Warranty does not cover natural wear & tear,
   • Physical damage caused by the customer (including liquid damage) due to improper use or handling, unauthorised modifications/repairs, done by unauthorised persons, use of product/system with equipment not approved by Xiaomi.
   • Acts of God, lightning, electricity surges / abnormal voltage, damage during transit to and from customer’s residence or Authorised Service Centre subsequent to the initial delivery and installation of the product.
   • Product is not used in the recommended manner
   • Product issues caused by use of parts, not recommended by Xiaomi.
   • If any damage occurs in/on outer surface of the product, including but not limited to cracks, and other attachments.
   • General maintenance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
   • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
   • Any other circumstances that are contradictory or are not in compliance with business ethics.
6. Manufacturing warranty applies on:
   • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Xiaomi service centre and respective service shall be provided upon service fee payment.
   • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, and so on.
   • Invalid warranty
   • Expired warranty
8. Xiaomi's obligation under this warranty shall be limited to repair or providing replacement of parts only.
9. In the event of repairs/replacement of any parts of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
10. In case of any damage during transit attributable to the Customer, the product shall be repaired by the concerned service center on chargeable basis and the warranty for unexpired period shall continue from date of purchase.
11. Xiaomi or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
12. Replacement of parts would be purely at the discretion of Xiaomi. In the event, the replacement of the entire unit is being made, (at the sole discretion of the Xiaomi), another unit of the same model shall be given as replacement and in the event, such a model has been discontinued, it shall be replaced with an equivalent model as deemed by Xiaomi.
13. In the event of any unforeseen circumstances, and/or spares not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.
14. The liability for claims shall not exceed the cost of the product itself.
15. This warranty will automatically terminate on the expiry of the warranty period as specified herein.
16. No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
17. Only courts in Bangalore shall have the jurisdiction for settling any claims, or disputes arising under the warranty.
18. Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India (Other than India)

Xiaomi Smart Air Fryer

1. Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.
2. The Limited Warranty starts from the date of purchase. During the warranty period, if any defect is inspected and confirmed by a Xiaomi Technology India Pvt. Ltd. (“Xiaomi”) authorized service centre, a free replacement/service shall be provided.
3. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centres.
4. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
   • Model, serial number if available.
   • Customer’s full address and contact information.
   • Purchase order number, a copy of the customer’s original invoice/receipt.
5. This warranty does not cover the following cases:
   • If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
   • Warranty does not cover natural wear & tear,
   • Physical damage caused by the customer (including liquid damage) due to improper use or handling, unauthorised modifications/repairs, repairs or installation done by unauthorised persons, use of product/system with equipment not approved by Xiaomi.
   • Acts of God, lightning, electricity surges / abnormal voltage, damage during transit to and from customer’s residence or Authorised Service Centre subsequent to the initial delivery and installation of the product.
   • Product is not used in the recommended manner
   • Product issues caused by use of parts, not recommended by Xiaomi.
   • If any damage occurs in/on outer surface of the product, including but not limited to cracks, and other attachments.
   • General maintenance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
   • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
   • Any other circumstances that are contradictory or are not in compliance with business ethics.
6. Manufacturing warranty applies on:
   • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Xiaomi service centre and respective service shall be provided upon service fee payment.
   • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, and so on.
   • Invalid warranty
   • Expired warranty
8. The warranty does not cover accessories external to the product e.g. cables, grill, Flying Plate etc.
9. Xiaomi's obligation under this warranty shall be limited to repair or providing replacement of parts only.
10. In the event of repairs/replacement of any parts of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
11. In case of any damage during transit attributable to the Customer, the product shall be repaired by the concerned service center on chargeable basis and the warranty for unexpired period shall continue from date of purchase.
12. Xiaomi or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
13. Replacement of parts would be purely at the discretion of Xiaomi. In the event, the replacement of the entire unit is being made, (at the sole discretion of the Xiaomi), another unit of the same model shall be given as replacement and in the event, such a model has been discontinued, it shall be replaced with an equivalent model as deemed by Xiaomi.
14. In the event of any unforeseen circumstances, and/or spares not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.
15. The liability for claims shall not exceed the cost of the product itself.
16. This warranty will automatically terminate on the expiry of the warranty period as specified herein.
17. No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
18. Only courts in Bangalore shall have the jurisdiction for settling any claims, or disputes arising under the warranty.
19. Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India (Other than India)

Xiaomi / Redmi LED Smart TV Warranty Terms & Conditions

1. Warranty is only limited to the first purchaser (“Purchaser” or “you”) of Xiaomi / Redmi LED smart television (“Product”) and it is not transferable.
2. The warranty shall start from the date of purchase of the Product, as appearing on the Product’s purchase invoice, and shall be valid for a period of 12 months (“Warranty Period”).
3. The Purchaser can avail a free-of-cost installation or demonstration of the Product once, within fifteen (15) days of the date of delivery of the Product.
4. Purchase invoice with corresponding model and serial number of the Product must be presented to claim warranty.
5. The Purchaser may avail repair / replacement of parts for the Product, at an authorized service centre (“ASC”) of Xiaomi Technology India Private Limited only (“Xiaomi” or “Company”).
6. Free Installation or demo of the product, can be availed only once & within 15 days from the date of delivery. Installation has been defined under free condition, while shall share free for Table Top & Chargeable for Wall Mount.
7. The warranty does not cover accessories external to the Product, such as HDMI cables, USB devices etc.
8. Company's obligation under this warranty shall be limited to repair or providing replacement of parts of the Product only. During the Warranty Period, if any Product defect is inspected and confirmed by an authorized service centre of Xiaomi, free-of-charge repair or replacement of Product components and parts shall be provided. If the ASC finds that the Product inspected by the service engineer is customer-induced damage as mentioned in CID terms and conditions below, the Purchaser shall pay a visiting charge for inspection, as may be charged by the ASC.
9. This limited warranty is only valid in India, and the Product is not eligible for international warranty service.
10. Prior to contacting a Xiaomi ASC, the Purchaser shall have the following information at hand (a) model and serial number of the Product, (b) Purchaser’s name and contact information, (c) Product purchase invoice number, and (d) copy of the Purchaser’s invoice / receipt.
11. In the event of repairs/replacement of any parts of the Product, this warranty will thereafter continue and remain in force only for the unexpired period of the Warranty Period from the date of purchase of the Product. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the Warranty Period.
12. In case of any damage during transit by Customer, the product shall be repaired by the concerned service center on a chargeable basis and warranty for unexpired period to continue from the date of purchase of the Product.
13. Xiaomi or its ASCs reserve the right to retain any parts or components replaced in the Product, at its discretion, in the event of a defect being observed in the Product during the Warranty Period.
14. Replacement of parts and components in the Product would be purely at the discretion of the Company, alone. In case the replacement of the entire unit Product is being made, (subject to the sole discretion of the Company), the Product shall be replaced by the same model, and, in the event, such model of the Product has been discontinued, it shall be replaced with the model equivalent as deemed by the Company.
15. The TV/product box must be opened and installed by a Xiaomi authorized personnel/technician else the warranty or any other claim will be void.
16. In the event of any unforeseen circumstance, and spares not being available, the Company's prevailing depreciation rules will be binding on the Purchaser to accept as a commercial solution.
17. This warranty will automatically terminate on the expiry of the Warranty Period as specified herein.
18. No dealer/distributor/retailer, whether associated with Xiaomi or otherwise, has authority to vary the terms of the above warranty.
19. Only courts in Bangalore shall have the jurisdiction for settling any claims, disputes arising under the warranty.
20. Warranty is applicable only for Products purchased in India. Applicable service charges may be different for products purchased outside India.
21. Any issues related to the Product should be reported by the Purchaser at the Call Center (18001036286).

Xiaomi / Redmi LED Smart TV - CID Terms & Conditions

1. Warranty shall be void if

a) Product has failed under certain conditions/types causing damage, malfunction, or failure resulting from accidents, misuse, abuse, fire, liquid spillage, waterlogging, improper cleaning, improper voltage input, voltage supply problems, power surges and dips, improper earthing, thunderstorm activities (lightning), Acts of God, or while in transit to service center or to the purchaser's residence, forcible attachment into USB, HDMI and other input ports resulting in damage of pins, use of improper or incompatible accessories, improper ventilation, unauthorized tampering, adaptations, or adjustments to the product or alteration or of any identification labels on the product or any of its components including serial number by an unauthorized agent

b) Site (premises where the product is kept) conditions that do not conform to the recommended operating conditions of the machine/unit.

c) Defects caused by viruses from your or from third-party software / unauthorized access to services, settings, content, data, or links, other accounts, computer systems, or networks. This unauthorized access can take place through hacking, password-mining or through a variety of means

d) Damages caused by exposure to abnormally corrosive environmental conditions, exposure to direct sunlight, Laser beams, formation of fungus, entry by any insect, ants, vermin, household pet or foreign object and dust in the product and, but not limited to, customer making a rooting or modification by himself

e) Damage caused to the product due to connection of the product to equipment via STBs, DVR of CCTV cameras and others which do not meet the safety and other standards applicable under Bureau of Indian Standards (BIS)

f) Defects or alleged defects caused by the fact that the product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied, or authorized by Xiaomi or was used otherwise than for its intended use.

1. Company will not be liable in case of

a) Deficiency in product performance due to improper internet signal, unexpected connectivity loss due to wireless interferences, temporary glitches due to issues from content providers such as Android, Google, and other application service providers or sudden termination of services by such service providers, signal reception through third-party apparatus/equipment or the use of third-party software and/or recorded media

b) Loss of data or information stored on any media or any part of the product, no matter how it occurred and for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage

c) Consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the product. The maximum claim if entertained by the Company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.

1. LED pixel policy states that defects such as dark pixels and bright pixels are strictly considered defects if there are more than 4 defective pixels in an LED display or more than 8 defective pixels in an OLED display.

Mi Notebook / RedmiBook Warranty Policy

The Limited Warranty starts from the date of purchase.

During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service centre, a free replacement service shall be provided.

1. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. The warranty service may only be performed by Xiaomi or Xiaomi authorized service centres.
2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before submitting any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
3. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
   • Model, serial number, if available.
   • Customer’s full address and contact information.
   • Purchase order number, a copy of the customer’s original invoice/receipt.
4. This warranty does not cover the following cases:
   • If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered with. If any accessory or external part of the product is missing. Removal, tampering or alteration of any identification labels on the product or any of its components including the serial number Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence), exposure to water/ liquids and damage caused by acts of god such as floods, fires or earthquakes.
   • Damage caused due to lightning, electricity surges / abnormal voltage, damage during transit while in the custody of the Customer
   • Physical damage caused by the customer (including liquid damage ) due to improper use or handling or If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments.
   • Product is not used in the recommended manner. Company will not be liable for any damage or loss or injury caused due to improper use or handling. General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
   • unauthorised modifications/repairs, repairs or installation done by unauthorised persons,
   • Usage of any software applications or programs; non-Xiaomi products or non-Xiaomi branded peripherals with this Mi Notebook . or use of product/system with equipment not approved by Xiaomi. damage caused by improper installation or improper connection to a peripheral device (i.e. monitor, keyboard etc.)
   • damage from third party software or from virus (es), Product issues caused by use of parts, peripherals or software not recommended by the Company.
   • software loss or data loss that may occur during repair or replacement. Xiaomi is only responsible for the re-installation of software that was pre-installed by Xiaomi in the Mi Notebook.
5. Manufacturing warranty is applicable on:
   • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
   • This includes battery malformation not attributable to the customer, inability of the Mi Notebook to connect to network, etc.
6. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair charges of "Out of Warranty" products shall be separately quoted by the Xiaomi service centre and respective service shall be provided upon service fee payment.
   • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, and so on.
   • Expired warranty

Mi Notebook Warranty Terms & Condition:

• Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.
• Repair or replacement will be carried out by authorised service engineers or through the Authorized Service Centre.
• In the event of repairs/replacement of any parts of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
• In case of any damage during transit attributable to the Customer, the product shall be repaired by the concerned service centre on chargeable basis and warranty for unexpired period to continue from date of purchase.
• Xiaomi Technology India Pvt. Ltd. (“Company”) or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
• Replacement of parts would be purely at the discretion of the Company, alone. In case the replacement of the entire unit is being made, (at the sole discretion of the Company), the same model shall be replaced and in the event, such model has been discontinued, it shall be replaced with the equivalent model as deemed by the Company.
• In the event of any unforeseen circumstances, and spares not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.
• This warranty will automatically terminate on the expiry of the warranty period as specified herein.
• No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
• Only courts in Bangalore shall have the jurisdiction for settling any claims, or disputes arising under the warranty.
• Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India ( Other than India )
• Any issues related to the product, the customer should report the issues to the Call Centre (18001036286). Customer should inform the call centre within 24 hours in case of physical damage to the product caused during transit or by the service engineer and give photos of the same

1. Warranty is limited to the first purchaser of this product and it is not transferrable.
2. The Limited Warranty starts from the date of purchase. During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service centre, a free replacement service shall be provided.
3. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centres.
4. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand: • Model, serial number, if available. • Customer’s full address and contact information. • Purchase order number, a copy of the customer’s original invoice/receipt.
5. Xiaomi may conduct diagnostic tests on customer’s products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
6. This warranty does not cover the following cases: • lf the product serial number or warranty seal or any identification labels on the product or any of its components is illegible or has been removed, erased, defaced, altered, and/or tampered with. • If any accessory or external part of the product is missing. • Damage caused due to lightning, electricity surges / abnormal voltage, damage during transit while in the custody of the Customer. • Physical damage caused by the customer (including liquid damage) due to improper use or handling or lf any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. • Product is not used in the recommended manner. Company will not be liable for any damage or loss or injury caused due to improper use or handling. • natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence), exposure to water/ liquids and damage caused by acts of god such as floods, fires or earthquakes, self-repairs, alternation, rooting, failure to comply with product manual, etc. • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement; Unauthorised modifications/repairs, repairs or installation done by unauthorised persons. • Usage of any software applications or programs; non-Xiaomi products or non-Xiaomi branded peripherals with this Xiaomi Pad or use of product/ system with equipment not approved by Xiaomi. • Damage caused by improper installation or improper connection to a peripheral device • Damage from third party software or from virus (es), Product issues caused by use of parts, peripherals or software not recommended by the Company. • Software loss or data loss that may occur during repair or replacement. Xiaomi is only responsible for the re-installation of software that was pre-installed by Xiaomi in the Xiaomi Pad.
7. Manufacturing warranty is applicable on: • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed. • This includes battery malformation not attributable to the customer, inability of the Xiaomi Pad to connect to network, etc.
8. Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair charges of “Out of Warranty” products shall be separately quoted by the Xiaomi service centre and respective service shall be provided upon service fee payment. • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, and so on. • Expired warranty • Invalid warranty
9. Xiaomi's obligation under this warranty shall be limited to repair or providing replacement of parts only.
10. In the event of repairs/replacement of any parts of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
11. Xiaomi or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
12. Replacement of parts would be purely at the discretion of Xiaomi. In the event, the replacement of the entire unit is being made, (at the sole discretion of the Xiaomi), another unit of the same model shall be given as replacement and in the event, such a model has been discontinued, it shall be replaced with an equivalent model as deemed by Xiaomi.
13. In the event of any unforeseen circumstances, and/or spares not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.
14. The liability for claims shall not exceed the cost of the product itself.
15. This warranty will automatically terminate on the expiry of the warranty period as specified herein.
16. No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
17. Only courts in Bangalore shall have the jurisdiction for settling any claims, or disputes arising under the warranty.
18. Warranty is applicable only for products purchased in India. Applicable service charges may be different for products outside India (Other than India)

Luggage

Xiaomi Technology India Pvt. Ltd, the Company, hereby provides Pan India Warranty on select items for a period of 1 year from the date of activation against material manufacturing defects only. After the expiry of the period, user can still avail of this repair facility, by paying for the same.

What is covered under manufacturing warranty?

• 10 day replacement policy in case of manufacturing defect.

• In case of manufacturing related issues post 10 days of purchase till warranty period(1 year)
  a. Customer needs to walk in to nearest service center
  b. Get the issue validated by service center team
  c. Get a certificate from service center team
  d. Customer Support team arranges for a new replacement basis the certificate, and dispatched centrally,
  e. After Sales team to collect back all faulty through reverse logistics to SPL warehouse

• In case of issues due to mishandling/damage by customer(within/out of warranty) a. Customer needs to walk in to nearest service center b. Get the issue validated by service center team c. Get a certificate from service center team on reason for damage/defect d. Service center repairs and charges customer basis actual cost, B–Type repair through basis cost differential.

• The Warranty, however, is subject to the following conditions:
• The defective piece must be delivered by the user at his/her/its/ own cost to the company's nearest sales or after sales service centre, the details whereof can be obtained by contacting the Company on company’s site: https://www.mi.com/in/service/repair/
• This Warranty card is valid only if it is filled in, stamped and signed by the authorized dealer/showroom/person of Xiaomi (except for institutional purchases). The card and the relevant cash memo must be preserved and produced along with the defective piece. Incase of online purchase, customer needs to furnish the invoice to avail the warranty.
• This Warranty is not valid for:
  a. Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.
  b. Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.
  c. Replacement/repair of briefcase folios and suitcase divider flaps.
  d. Powder coating, gold plating, wood finish on locks, frames, channels and on all other metallic surfaces.
  e. Damages from mishandling and abuse in transit by the carrier company (Airlines etc.) (if such abuse occurs, one must immediately file a claim with the Carrier Company before leaving the transport terminal) and
  f. Damages to the leather trimmings.
  
• The Company will undertake to repair/replace the defective piece at its own discretion and its decision as to the nature of the defects and applicability of this Warranty, is final.
• In the interest of product upgradation, the Company is free to change its products specification without notice. In case spares for given models are not available, the Company may at its discretion, offer an equivalent model at a special rate.
• Any disputes arising out of the applicability / usage of this Warranty card is subject to Bengaluru jurisdiction only.
• The Company's liability for damages shall be restricted only upto repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece stated in the invoice/cash memo.
• This Warranty excludes every condition/warranty liability not expressly set out herein.
• All locks and security mechanism fitted on the luggage are delaying devices and can't prevent theft of the contents and luggage.
• Besides the aforesaid terms and conditions, for availing the Warranty, the procedure as mentioned below also needs to be followed by the user to exercise this warranty on the product: To avail of this warranty the user needs to contact the nearest service centre.
  a. The user will have to provide necessary documents including the duly filled up, signed and stamped copies of the valid warranty card, invoice (and the photo of the defective piece if physical product is not available for inspection) physically at the service centre or by email or fax at the address/ fax number that the call centre may provide.
  b. The piece must be delivered to and collected back from the nearest service centre in the country of travel at the user's cost. The address will be provided by the Company through the call centre.
  c. The Company reserves the right to repair; or replace the defective piece as deemed suitable. In case of replacement, the defective piece shall be replaced with another piece of the same model or equivalent model of any of the Company's brand at the Company's discretion.
  d. The Company or its representative(s) will undertake to repair or replace the defective parts/ piece within a reasonable period of time and its decision as to the nature of defect and the applicability of the warranty is final.
  

Mi Men's Sports Shoes

• What is covered in 10 day replacement policy?
  i. Size exchange only (no color exchange)
  ii. Damage and Defective, if any

• Warranty Policy Summary
  1.) 10 day replacement policy for any manufacturing related issues only if the product is in unused condition with original tags and packaging intact.
  2.) No Return or exchange to be entertained post usage of the product.

• Warranty will cover only the following:
  i. Stitching
  ii. Sole breakage
  iii. Workmanship errors
  

• Following are not covered under warranty:
  i. Laces and mesh of the shoe
  ii. Physical induced damaged, inappropriate usage or negligence
  iii. Damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
  

Mi Smart Water Purifier Warranty Terms & Conditions:

• Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.
• This Warranty is void if the unit is not operated under potable water or is subjected to temperature above 40°C.
• The liability for claims shall not exceed the cost of the product itself. Xiaomi India or its Authorized Service Centre shall not be held liable for any sickness or illness due to the consumption of drinking water from any water purifier supplied by Xiaomi India, since Xiaomi or its Authorized Service Centre does not have any control over the maintenance and usage of water purifier
• Repair or replacement will be carried out by authorised service engineers or through the Authorized Service Centre.
• Free Installation or demo of the product, can be availed only once & within 15 days from the date of delivery.
• The warranty does not cover accessories external to the Product e.g. cables, valve, external filter etc.
• All filters (PPC/RO/PAC) have a shelf life, which does not exceed 12 months. It is recommended that the Filter be changed after a maximum of 12 months to ensure proper functioning of water purifier.
• Genuine filters will be available for purchase from Mi.com, Mi home and authorized online and Offline channels
• The company's obligation under this warranty shall be limited to repair or providing replacement of parts only.
• In the event of repairs/replacement of any parts of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of activation. Moreover, the time taken for repair/replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
• In case of any damage during transit aributable to the Customer, the product shall be repaired by the concerned service centre on chargeable basis and the warranty for unexpired period shall continue from date of activation.
• Xiaomi Technology India Pvt. Ltd. (“Company”) or its Authorized Service Centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
• Replacement of parts would be purely at the discretion of the Company. In the event, the replacement of the entire unit is being made, (at the sole discretion of the Company), another unit of the same model shall be given as replacement and in the event, such a model has been discontinued, it shall be replaced with an equivalent model as deemed by the Company.
• The Water Purifier/product box must be opened and installed by a Xiaomi authorized service engineer/technician else the warranty will be void.
• In the event of any unforeseen circumstances, and/or spares not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.
• This warranty will automatically terminate on the expiry of the warranty period as specified herein.
• No Dealer/Distributor/Retailer / Service Centre / Employee has the authority to vary the terms of above warranty.
• Courts in Bangalore shall have the exclusive jurisdiction for seling any claims/ disputes arising under the warranty.
• Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India ( Other than India )
• Any issues related to the product, customer should report to Call Centre (18001036286). Customer should inform call centre within 24 hours in case of physical damage to the product caused during transit or by the service engineer.
• The Warranty is rendered void in case of the following:
  i. Physical damage caused by the customer (including liquid damage) due to improper use or handling, unauthorised modifications/repairs, repairs or installation done by unauthorised persons, use of product/system with equipment not approved by Xiaomi.
  ii. Acts of God, lightning, electricity surges / abnormal voltage, damage during transit to and from customer’s residence or Authorised Service Centre subsequent to the initial delivery and installation of the product. iii. Removal, tampering or alteration of any identification labels on the product or any of its components including the serial number
  iv. Product is not used in the recommended manner.
  v. Product issues caused by use of parts, peripherals or soware not recommended by the Company.
  
• Company will not be liable for any damage or loss or injury (including illness) caused due to improper use or handling.

Redmi Writing Pad Limited Warranty Terms ConditionsV1.3_clean

1. Warranty is limited to the first purchaser of this product and it is not transferrable. Purchase invoice with corresponding model and serial number of the unit must be presented to claim warranty.
2. The Limited Warranty starts from the date of purchase. During the warranty period, if any defect is inspected and confirmed by a Xiaomi Technology India Pvt. Ltd. (“Xiaomi”) authorized service centre, a free replacement shall be provided.
3. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centres.
4. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:
   • Model, serial number if available.
   • Customer’s full address and contact information.
   • Purchase order number, a copy of the customer’s original invoice/receipt.
5. This warranty does not cover the following cases:
   • If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
   • Warranty does not cover natural wear & tear,
   • Physical damage caused by the customer (including liquid damage) due to improper use or handling, unauthorised modifications/repairs, repairs done by unauthorised persons, use of product/system with equipment not approved by Xiaomi.
   • Acts of God, lightning, electricity surges / abnormal voltage, damage during transit to and from customer’s residence or Authorised Service Centre subsequent to the initial delivery and installation of the product.
   • Product is not used in the recommended manner
   • Product issues caused by use of parts, not recommended by Xiaomi.
   • If any damage occurs in/on outer surface of the product, including but not limited to cracks, and other attachments.
   • General maintenance, cleaning, product demonstration, or any other service other than repair/replacement;
   • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
   • Any other circumstances that are contradictory or are not in compliance with business ethics.
6. Manufacturing warranty applies on:
   • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Xiaomi service centre and respective service shall be provided upon service fee payment.
   • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alteration, failure to comply with product manual, and so on.
   • Invalid warranty
   • Expired warranty
8. The warranty does not cover accessories external to the product e.g. coin battery, stylus etc.
9. Xiaomi's obligation under this warranty shall be limited to repair or providing replacement of parts only.
10. In the event of repairs/replacement of any parts of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
12. Xiaomi or its Authorized Service Centre reserves the right to retain replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
13. Replacement of device would be purely at the discretion of Xiaomi. In the event, the replacement of the entire unit is being made, (at the sole discretion of the Xiaomi), another unit of the same model shall be given as replacement and in the event, such a model has been discontinued, it shall be replaced with an equivalent model as deemed by Xiaomi.
14. In the event of any unforeseen circumstances, and/or device not being available, the Company's prevailing depreciation rules will be binding on the Customer to accept as a commercial solution.
15. The liability for claims shall not exceed the cost of the product itself.
16. This warranty will automatically terminate on the expiry of the warranty period as specified herein.
17. No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
18. Only courts in Bangalore shall have the jurisdiction for settling any claims, or disputes arising under the warranty.
19. Warranty is applicable only for products purchased in India. Applicable service charges may be different for products purchased outside India (Other than India)

Mi Band Straps

Warranty does not cover following

• For Mi Band strap, if it becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, swimming, and so forth.

For more details, please call Xiaomi hotline: 1800 103 6286.