We offer multiple online payment methods, including:
The CVV number is an important security feature that helps prevent fraud. We ask you to enter the CVV number during your transaction to ensure that the physical card is in your possession.
Shopping on mi.com is completely safe and secure! Our online payment is integrated with India’s leading payment gateway technology solutions provider, PayU.
PayU Payments India Pvt. Ltd is both a VeriSign Secured® as well as PCI compliant company.
PCI (Payment Card Industry) compliance indicates that PayU is compliant with the global information security standards defined for organizations which handle secure information shared by credit / debit card-holders and net-banking information.
Please be rest assured that your card / account information is safely encrypted as it travels over the Internet. Once your transaction is completed on the PayU site, you would be re-directed back to mi.com. If the transaction was successful, you will be provided with the relevant order details. Please do not press the browser back button or page refresh while the transaction is being processed.
No, mi.com does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our trusted payment gateway site secure.payu.in for processing. Your card / account information is securely authorized by PayU and corresponding banks, without any information passing back to us.
The Mi India team will never request you to share any of your payment related details over email or phone. These details are only requested during online transactions on mi.com and should not be given out otherwise.
No, there are no hidden charges when you make a purchase on mi.com. Your total order amount will be displayed at the time of payment and before your order is placed. You are not required to pay any amount in excess of what is reflected on the invoice.
All transactions performed on mi.com will appear under the heading of “XIAOMI TECHNOLOGY” on your card or bank statements.
Online payment transactions could fail due to various reasons, such as inaccurate card information and internet connection disruption. In such an event, PayU will provide two choices: (i) returning to mi.com and re-starting the purchase process, or (ii) re-trying the payment on the PayU page using either the same card / account or a different card / account. You can choose either option to proceed.
Should your account be debited after a payment failure, the full amount will be reversed within 7-10 working days. Please direct all questions regarding such issues to service.in@xiaomi.com.
At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.
The issuing bank will receive EMI request after at least 3 working days of the transaction. Then issuing banks can provide status of transactions.
Please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.
Please check transaction date and customer bill generation date, if the period is less than 7 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.
Customer needs to pay full amount of the transaction to the bank, since EMI facility is at sole discretion of the issuing bank. Or customer can refer to refund/return policy of the merchant.
Once the payment is made, Xiaomi shall ship the product as per schedule and would not wait for the EMI approval.
No refund will be issued in case the issuing bank rejects the EMI application since this EMI grant is at the bank’s sole discretion.
In case of refund, no interest payment will be borne by Xiaomi. Xiaomi shall return the transaction amount that was paid after the user returns the device in sealed condition.
If offline EMI is rejected, user should take it up with issuing bank and not with Xiaomi or PayU. The customer will have to inquire about the status of their EMI request with their issuing bank.
EMI transactions once submitted cannot be cancelled/reversed.
The issuing bank may modify the terms of the EMI offering at any time. Further, the issuing bank may at its sole discretion chose to reject or change EMI tenure (basis customer history, amount of transaction) or withdraw EMI scheme completely.
We hope to save time for you by remembering your card details. This way you don’t have to enter your card information each time you shop at Mi.com/ This is not only faster, it is also very safe.
Totally. You can rely on us 100% for keeping your card information safe. A highly secure system compliant with PCI DSS (Payment Card Industry Data Security Standards) is used with PayU. This will safeguard your card information at all times. Mi.com will use only tokens to process transactions on user's request.
Please note that we only save card information when the customer selects the option. Information such as card number, cardholder name and card expiry date are stored, however, CVV number and 3D Secure password are not stored.
You can store any number of cards on Mi.com. There is no limitation.
You can save any Indian credit or debit card with the MasterCard, VISA, American Express or Maestro.
No, saved card cannot be used to avail EMI.