You can cancel your order online before the product has been shipped. Ifyou paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.
If you wish to cancel an order, please follow these steps:
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Once you create a cancellation request, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by mi.com.
Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.
Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.
If the payment is not reflected within the estimated time, please reach out to us for your ARN/RRN numbers and then contact your respective bank.
Please note that refunds can only be made to the original card / account only and not through any other mode of payment.
Our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective or is not as ordered. However, size-related replacement are allowed for selected products.
If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
You will be eligible to get a replacement if
For Mi Crewneck T-Shirt - Under Replacement policy, only manufacturing defect based replacements are allowed within 10 days of receipt of the item. The item to be replaced must be unused and in their original condition with all original tags. We only ask that you don't use the product and preserve its original condition, tags, and packaging.
For Mi No.1 Crewneck T-shirt - Under Replacement policy, only manufacturing defect based replacements are allowed.
For Mi Business Backpack - Under Replacement policy, only manufacturing defect based replacements are allowed.
Please note that replacement is subject to availability of a suitable replacement.
Please note that this policy will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
Only below products are eligible for replacement related to size issues.
Please contact our customer care services at 1800 103 6286. For circumstances that require further inspection, you will be required to visit nearest Xiaomi Authorized service center with the defective device, box, all tags/manual and the original invoice. The device will be inspected at the service center and if found to be defective, the device to be deposited and a new replacement device will be shipped to the shipping address. You will receive the replacement within 7 days.
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.
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