1. Scope of Service

This document outlines the Terms and Conditions ("Terms") applicable to the Washing Machine Installation Service (“Service”) provided by MI TECHNOLOGIES PHILIPPINES CORPORATION. ("Xiaomi") and its third-party Service Provider ("Service Provider"). The Service is available to all of Philippines aged 18 years and above, being a consumer who has purchased a qualifying Xiaomi Washing Machine products ("Products") directly from https://www.mi.com/ph/, starting from 1st September 2026.

By opting for this Service, you understand and agree to be bound by these Terms. This Service is available only in the Philippines, and these Terms may vary from time to time.

2. Service Provider

Once you have made an appointment for the Services, Xiaomi's authorized service provider shall carry out the Services which includes the delivery and installation of the Product at your requested location. All installations will be conducted in accordance with Xiaomi’s latest instructions in associated with the relevant Products.

3. Appointment Scheduling

3.1 Once your appointment for the Services has been confirmed, Xiaomi will notify the service provider to contact you to arrange for the installation of the Product via phone or text message.

3.2 The installation will be performed at the requested delivery location.

4. Service Times

4.1 The Service is available exclusively from Monday to Saturday, from 9:00 am to 5:00 pm (excluding public holidays and Sundays). For installation service to be held in apartment or condominium, you are responsible to obtain the approval of the respective building management prior to the installation. Xiaomi or the service provider shall not be liable for any losses or penalties incurred for failing to obtain such relevant building approval.

4.2 An adult aged eighteen (18) years old and above must be present during the Service. If below eighteen (18) years of age, such person must be accompanied by his/her parents or legal guardian, otherwise, Xiaomi or Service Provider reserves the right to refuse or provide Service to you.

4.3 This Service is only applicable to the Products mentioned in Clause 1 of these Terms which are purchased through https://www.mi.com/ph/.

4.4 The standard installation service process are as follows:

• After you purchase the product, we will arrange delivery for you. Once the product is delivered, the call center will contact you to schedule an installation appointment. The service will be deemed completed once our service provider has finished the work upon your inspection during the product installation and confirm acceptance of the same.

5. What does the Installation Includes and not Include and what needs to be prepared in advance

Washing Machine Installation

5.1 Scope of services: -

• Unpack and verify condition of new Washing Machine

• Washing Machine is connected to the power supply

• Guide and demonstration on basic product functions

5.2 Excluded standard services

• Concealment of piping • Repainting of concealed wall • Use PVC casing • Setting of the Power supply line • Relocation/Dismantle of old Washing Machine

• Masonry work (e.g. concrete chipping and wall plastering)

5.3 Please note that this Service is typically completed in one (1) visit. In cases where additional visits are required, the service provider will coordinate with you directly. Please also note that additional fees may apply for any subsequent visits.

6. Cancellation & Rescheduling

You may cancel or reschedule the Service no later than forty-eight (48) hours prior to the scheduled appointment. Failure to do so may result in cancellation fees. You may reschedule or cancel the Service by contacting Xiaomi Customer Service at Toll-Free: 1800-1110-3128 (Free for Sun, Globe, BayanTek, Innove & Smart users)

PSTN: (632) 8271-3230 (Accessible to all carriers; standard charges apply) or via email at service.ph@support.mi.com. If you decide that you only require delivery of the Product without any installation, you may refuse the installation service on site.

7. Unforeseen circumstances

If the Service cannot be performed due to unforeseen circumstances beyond the control of Xiaomi or the service provider, Xiaomi or the service provider may, at its sole discretion, decide to postpone or cancel the installation. Xiaomi or the service provider shall not be liable for any delay or failure to fulfill obligations caused by circumstances beyond their control.

8. Consumer’s Responsibilities

You are responsible for the following:

• Ensuring that the installation site and environment meet all legal requirements and technical standards;

• Clearing the area for service and ensuring adequate access;

• Providing a safe and appropriate working environment.

9. Liability Limitations

9.1 Xiaomi shall not be responsible in the following:

• Any incorrect information or data provided;

• Inadequate preparation of the installation site;

• Missing or defective connections or accessories required for service;

• Inaccessibility of the installation site or refusal of access;

• Failure to agree on a new service appointment, if required;

• Xiaomi's liability is limited only to actual damage. Under no circumstances will Xiaomi be liable for any loss of profit or consequential damages unless required by law.

9.2 You agree to indemnify and hold Xiaomi, its affiliates, group of companies, officers, directors, shareholders, predecessors, successors in title, employees, agents and representatives harmless from any claims, losses, damages, liability, claims or expenses (including any legal fees), suffered or incurred by Xiaomi (whether directly or indirectly) due to or arising out of or in connection with this Services which caused by you without Xiaomi's fault.

10. Feedback Collection & Customer Correspondence

Xiaomi may contact the consumer for feedback using the personal information provided. Records of such correspondence will be retained on a limited basis and for service improvement purposes. To collect the feedback you have, after contacting our customer service, our agents will ask you whether you are willing to take a call to give us your opinion regarding our Services. Your feedback will be used for problem-solving and service improvement purposes. Please note, that this call will be carried out exclusively upon obtaining your consent and acceptance. Otherwise, rest assured our agents will not contact you to collect your opinion.

11. Data Protection

11.1 Data Protection: Your personal data will be processed to facilitate this Service. Xiaomi will share your basic and contact personal information such as name, address or phone number with the Service Provider which will carry out the installation. Please note that the Service Provider will process your personal information on its own and will proceed with the installation using its own personnel. By providing the personal data, you indicates that you have read, understood and agreed to be bound by the Privacy Policy stated at https://www.mi.com/ph/about/privacy/, you agree that Xiaomi, its agent and/or its third-party service providers may contact you by telephone, email or such other method in connection with the Services.

11.2 Purpose of processing: You agree, understand and consent to Xiaomi to use your Personal Data for carrying out the Services, to the extent that, any personal data provided shall only be processed and used by Xiaomi for lawful purposes directly related to the Services. Your personal information will be processed for the purposes of managing your appointment and to complete the Service as requested. Moreover, it will be processed processed to collect your feedback regarding the Service.

11.3 The collection and processing of your personal data will be carried out in accordance with the legitimate interest of Xiaomi in the performance of the Services and solving any problem or improving the quality of the Services by knowing the opinions you have regarding the quality of the Services.

12. Filing a Complaint

If you are unsatisfied with the Service or wish to file a complaint, please contact Xiaomi Customer Service at Toll-Free: 1800-1110-3128 (Free for Sun, Globe, BayanTek, Innove & Smart users)

PSTN: (632) 8271-3230 (Accessible to all carriers; standard charges apply) or via email at service.ph@support.mi.com. Complaints will be addressed following Xiaomi’s complaint resolution procedures and Xiaomi will make reasonable efforts to resolve the issue promptly.

13. Final Provisons

13.1 These Terms constitute the sole document governing the Service.

13.2 Xiaomi reserves the rights to modify and/or cancel any of the stated Terms at any time without notice. You are encouraged to check from time to time to view any amendments and/or changes made to the stated Terms.

13.3 The Terms of this Services shall be governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the Courts in the Philippines.