What to do if the Mijia Front Load Washer Dryer Pro 12.5kg cannot connect to the Xiaomi Home App?
If the Mijia Front Load Washer Dryer Pro 12.5kg cannot connect to the Xiaomi Home App, please refer to the following steps to troubleshoot:
1. Make sure the washing machine is connected to a 2.4 GHz Wi-Fi network. The Mijia Front Load Washer Dryer Pro 12.5kg does not support 5 GHz networks.
2. Make sure the wireless network icon on the display is blinking, indicating that the washing machine is in pairing mode.
3. Make sure your phone is connected to the same Wi-Fi network as the washing machine.
4. Make sure the Xiaomi Home App is the latest version.
5. Try restarting the washing machine and the Wi-Fi router.
6. Try re-pairing the washing machine with the Xiaomi Home App.
7. If the above steps still do not solve the problem, please contact our local official after-sales service center for further assistance.
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