What to do if the buttons on the Mijia Front Load Washer Dryer Pro 12.5kg are unresponsive?

If the buttons on the Mijia Front Load Washer Dryer Pro 12.5kg are unresponsive, please refer to the following steps to troubleshoot:
1. Check whether the child lock function is enabled. When the child lock is on, all buttons except the [On/Off] button will be disabled.
2. Make sure your hands are clean and dry when touching the buttons.
3. Try pressing and holding the [On/Off] button for 1 second to restart the washing machine.
4. If the panel is wet, dry it with a soft cloth and try again.
5. If the above steps still do not solve the problem, please contact our local official after-sales service center for further assistance.