The battery of the Mijia Vacuum Cleaner 4 Pro has undergone rigorous quality testing to ensure reliable performance under normal use; the actual runtime will not differ significantly from the advertised duration due to product quality issues. If the runtime seems short, please consider the following aspects:
1. Runtime varies depending on the configuration and power mode. Please check the selected mode; Turbo mode offers the best cleaning performance but results in a shorter runtime.
2. Without attachments, the runtime in Turbo mode is shorter than in Eco mode. Attaching the motorized brush will also reduce runtime. Please select the appropriate mode and attachments based on your needs.
3. The device may have been used before being fully charged. The vacuum cleaner requires approximately 4 hours to charge; please ensure it is charged for the full duration.
4. Check the brush head and extension rod for blockages, and inspect the filter cartridge and filter foam for dirt buildup or hardening. Clean them promptly; if the filter components are heavily soiled, rinse them with clean water and allow them to dry completely.
5. Battery wear over time reduces capacity. If the vacuum is older, consider replacing the battery with an original new one.
6. If none of the above resolves the problem, please contact the after-sales service for further inspection and assistance.