REDMI Note 17 Series – EXCLUSIVE SERVICES TERMS AND CONDITIONS
In these terms and conditions, “Xiaomi”, “we”, “us” and “our” means Xiaomi Technology Australia Pty Ltd (ABN 685 941 244).
These terms and conditions set out our offer of particular rights and services to certain purchasers of certain devices (the “Exclusive Service Offer”), as described in these terms and conditions. These terms and conditions are current as at 28th Aug 2026.
Importantly, rights under the Exclusive Service Offer are offered in addition to your rights under the Australian Consumer Law. The benefits under the Exclusive Service Offer are not insurance.
1 Eligibility Criteria
The Exclusive Service Offer is limited to purchasers of Redmi Note 17 Series smartphones (the “Product(s)”) where:
· the Products are purchased through any Xiaomi official sales channel in Australia; and
· Products that are activated in Australia.
2 Rights and services included in the Exclusive Service Offer
Purchasers of the Products who meet the eligibility criteria above (“Eligible Purchasers”) receive the following rights and services as the Exclusive Service Offer:
i. One free battery replacement service within 36 months of the date of purchase (see section 3.1) only for Eligible Purchases who make a purchase between 28th Aug 2026 and 30th Nov 2026.
ii. One free screen replacement within 24 months of the date of purchase (see section 3.2) only for Eligible Purchases who make a purchase between 28th Aug 2026 and 30th Nov 2026;
iii. One free back cover or lens replacement service within 24 months of the date of purchase (see section 3.3) only for Eligible Purchases who make a purchase between 28th Aug 2026 and 30th Nov 2026;
iv. 24 months (from the of the date of purchase) of Exclusive customer services (see section 3.4);
v. a 2-month free trial of YouTube Premium (see section 3.5);
vi. a 6-month free trial of Google One 200GB Cloud Storage (see section 3.6);
vii. a 3-month free trial of Spotify Premium (see section 3.7);
3 SERVICES DESCRIPTION
3.1 One (1) free battery replacement within 36-month:
Eligible Purchasers who purchase Redmi Note 17 Series phones ("Eligible Products")between the 28th Aug 2026 and 30th Nov 2026 are eligible for one free battery replacement within 36 months after the date of first purchase of the Product by the end user. Eligible Purchasers are eligible for one-time (1) free battery replacement if, within 36 months from the date of purchase of the Eligible Product, an authorized Xiaomi Service Center confirms that the battery health of the Eligible Product drops below 80%.
Exclusions
i. This Service does not apply to or cover the following situations:
ii. Damage caused by accidental or man-made behaviors, such as liquid damage, falling;
iii. Damage caused by the use of non-original battery or battery leakage;
iv. Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) or warranty card if it is required;
v. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
vi. The product is counterfeit and was not manufactured by Xiaomi;
vii. Defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the seller’s instructions, manuals or guidelines;
viii. Nothing in this offer shall limit Eligible Purchasers’ rights under the applicable law.
3.2 One free screen replacement within 24 months
Eligible Purchasers who make a purchase between the 28th Aug 2026 and 30th Nov 2026 are eligible for one (1) screen replacement service during the 24 months after the date of first purchase of the Product by the Eligible Purchaser, if the screen of a Product is damaged or faulty due to a non-intentional action of any individual and subject to the exclusions below.
How do I claim a screen replacement?
If you wish to request a screen replacement, you must contact the Xiaomi Customer Service as described below and provide your proof of purchase. The Xiaomi Authorised Service Centre will assess the Product and if it determines the screen should be replaced, such replacement of the screen shall be provided free of charge. The Eligible Purchaser is responsible for any logistics costs (including postage). Nothing in this clause limits or excludes any rights or remedies that an Eligible Purchaser may have under the Australian Consumer Law.
Exclusions
The screen replacement service does not apply to or cover the following situations:
i. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
ii. The Product is a counterfeit and was not manufactured by Xiaomi;
iii. Damage to the screen was caused intentionally or with gross negligence;
iv. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
v. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
vi. The Eligible Purchaser is unable to provide proof of purchase;
vii. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s instructions, manuals or guidelines;
viii. The defect arises from the Eligible Purchaser’s own or unauthorised repair/manipulation, or the use of non-authorised or non-original spare parts, software, or components; or
ix. The Product requires full replacement (i.e., not just a replacement of the screen) due to screen damage or modifications.
3.3 One free back cover or lens replacement service
This benefit only applies to Redmi Note 17 Series ("Eligible Products") purchased between 28th Aug 2026 and 30th Nov 2026. Customers are eligible for a one-time (1) claim for back cover or camera lens with damage caused by drops or impacts within 24 months from the date of purchase of the Eligible Products. This service includes a one-time free replacement of either the back cover or the camera lens. If both components are damaged, only one component will be replaced free of charge under this benefit. Once the repair claim has been utilised, the benefit shall be deemed fully redeemed and cannot be used again.
Exclusions
This Service does not apply to or cover the following situations:
i. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
ii. The product is counterfeit and was not manufactured by Xiaomi;
iii. Damages to the back cover or camera lens are caused intentionally or by reckless conduct that creates an obvious and substantial risk of damage;
iv. Damages affect only the surface of the back cover or camera lens, such as scratches or other aesthetic appearance of the back cover or camera lens;
v. The Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) if it is required;
vi. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
vii. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
viii. Wear and tear on the leather back cover due to daily use.
This service is not also applicable to Products that, due to the damages or alteration of the back cover or camera lens, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Eligible Purchasers’ rights under the applicable law.
3.4 24-month Exclusive customer service
Eligible Purchasers may, during the first twenty-four (24) months after the date of first purchase of the Product by the Eligible Purchaser, receive additional hotline customer support services by contacting the Xiaomi Customer Service on 1800 270 852 during Monday to Friday from 09:00 to 18:00 AEST.
3.5 2-month free trial of YouTube Premium
How to Redeem:
· Open your YouTube app and tap the profile icon in the right corner.
· Tap “Get YouTube Premium.” You will need to sign in if you aren’t already signed in.
· Click “Get YouTube Premium" to access the offer.
· If you don’t have a payment method on file, you will be asked to add one. Otherwise, your existing method will be used. This screen displays your trial end date.
Support: If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/au/support/. Click “Contact us”, and choose phone, email, or chat.
Support: For issues related to the YouTube Premium service (e.g., billing), the participant must contact YouTube Support directly via https://support.google.com/youtube.
Redemption Deadline:
Must purchase, activate the device, and redeem the offer by August 31, 2028, 11:59 PM (local time).
Disclaimer:
New users only (no prior trials of YouTube Premium, YouTube Music Premium, or YouTube Premium Lite). Redeem by Aug 31, 2028, 11:59 PM local time. Individual subscription will automatically renew after the trial period ends. Billed on a monthly recurring basis. Cancel anytime. Redeem in the YouTube app. Terms: https://www.mi.com/global/support/terms/youtube-premium-terms/
3.6 6-month free trial of Google One 200GB Cloud Storage
How to redeem the offer:
· Open the Google One app
· Tap “Confirm” to activate your free trial.
· Select your preferred payment method and tap “Continue.” You won’t be charged until the trial period expires. You can cancel anytime before the trial expires to avoid being charged.
· When the confirmation screen appears, tap “Done.” You’ll be directed to the Google One homepage to enjoy your benefits.
If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/global/support. Click “Contact us”, and choose phone, email, or chat.
Redemption Deadline：
Must purchase, activate the device, and redeem the offer by July 31, 2027, 11:59 PM (local time)
If you have issues redeeming your benefits, please contact Xiaomi Customer Service at https://www.mi.com/global/support. Click “Contact us”, and choose phone, email, or chat.
Disclaimer：
Available only to users who have never subscribed to a paid Google One plan. Valid for 200GB Standard Plan. Redeem by July 31, 2027, 11:59 PM local time. Monthly fee applies after trial expiration, unless cancelled earlier (price varies by region). Redeem in the Google One app. Terms: https://www.mi.com/global/support/terms/google-one-terms/
3.7 3-month free trial of Spotify Premium
How to redeem the offer：
Please ensure that your Mi Store app is updated to version v4.33.2 or later before redeeming the offer. The redemption process described below will not function properly in earlier versions.
· Open the Mi Store app and sign up or log in.
· Tap the “Account” icon in the right corner.
· Tap “Exclusive Benefits.”
· Tap the Spotify Premium banner.
· Please review the offer details carefully. To verify your eligibility for this offer, Xiaomi will perform a one-time check of your device identifier. This check is only for redemption eligibility verification and will not be used to link to your account or for any other purposes. The device ID will not be retained or shared. If you agree to this verification, select the authorization checkbox and tap "Claim Now". If you are eligible, your Spotify Premium offer details will be displayed.
· Tap “Copy” to copy your redemption link, and paste the link into your browser.
· Tap "Start free trial", and sign up for or log in to your Spotify account
· If Spotify asks for a redemption code, use the last 10 characters of your redemption link. Example: If your link is https://www.spotify.com/tw/ppt/xiaomi2024-2mft/?code=ABCDE12345, your redemption code is ABCDE12345.
· Enter a valid payment method. You will not be charged until the free trial period expires. You may cancel at any time before the trial ends to avoid being charged.
Customer Support:
• Xiaomi support (e.g. redemption issues):
Please contact Xiaomi Customer Service at https://www.mi.com/global/support/contact/ or via email address: support.global@support.mi.com.
• Spotify support (e.g. payment, billing, or Spotify service issues):
Please contact Spotify at https://support.spotify.com/contact-spotify-support/
Redemption Deadline：
Must purchase, activate the device, and redeem the offer by September 25, 2028, 11:59 PM (local time).
Disclaimer:
Available only to users who have never subscribed to Spotify Premium. Valid for Individual Plan. Redeem by September 25, 2028, 11:59 PM local time. Monthly fee applies after trial expiration, unless cancelled earlier (price varies by region). Terms: https://www.mi.com/global/support/terms/spotify-premium-terms/
4. MISCELLANEOUS
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning Products as part of exercising any aspects of the Exclusive Service Offer, including but not limited to your personal and/or confidential documents and data. The User is responsible for erasing all data (including personal and/or confidential files and data from the User). Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on Products when you return it back.
With some repairs it may not be possible to repair all parts, in which case we may replace damages components with new or refurbished parts of equivalent quality and performance. Therefore, your repaired products may not include all the original parts or components.
XIAOMI SERVICE CONTACT INFORMATION
Xiaomi Service contact
Xiaomi Customer Service phone: 1800 270 852
Email Address: service.au@support.mi.com