What is Unlawful or Harmful Content?
Unlawful or harmful content includes content which is illegal and restricted, and any content which breaches online safety codes. Illegal and restricted content refers to the most seriously harmful online material, ranging from the sexual abuse of children and acts of terrorism to detailed nudity or high impact violence.
Other types of content which can be reported includes cyberbullying, adult cyber abuse, image-based abuse such as sharing or threatening to share intimate images without consent, or content that promotes, incites, instructs in or depicts abhorrent violent conduct.
You can find more information about unlawful or harmful content here.
eSafety
The eSafety Commissioner (eSafety) is the Australian Government’s independent regulator for online safety. The purpose of eSafety is to assist in safeguarding Australians at risk of online harms and to promote safer online experiences. eSafety is established under the Online Safety Act 2021 (Cth), and this Act sets out the powers of eSafety and the legal obligations imposed on organisations that are covered by the Act.
There are a number of industry codes and standards that set out obligations on different types of organisations involved in providing online services, and these codes and standards are made legally binding by the Online Safety Act 2021 (Cth).
You can find more information about eSafety here.
How to report unlawful or harmful content and breaches of online safety codes
You can report unlawful or harmful content, including any illegal and restricted online content, or any breaches of the requirements of the industry codes and standards to Xiaomi. Where that unlawful or harmful content or breach of an industry code or standard is on or relates to an app or service provided by a third-party provider, you can also report it directly to that third-party provider.
Report to Xiaomi:
If you see unlawful or harmful content on any product, app or service provided by Xiaomi, you can report the content by emailing service.au@support.mi.com.
If any reports you make directly to a third party-provider remain unresolved, you can also escalate those reports to us at service.au@support.mi.com.
Report to third-party providers:
If you see unlawful or harmful content on a third-party provider report, you can also report it directly to the third-party provider.
Report to eSafety:
eSafety can also investigate some types of unlawful or harmful content directly, or unresolved complaints. You can report to eSafety at Report Now.
How does Xiaomi Rate Content?
1. For film and game-related applications, Xiaomi follows the Australian Classification Board (ACB) age ratings. Learn more on the ACB website.
2. For other types of applications, Xiaomi follows the IARC Generic criteria. Learn more on theIARC website.
Parents and Guardians’ ability to manage access to apps and features
Google Family Link allows parents and guardians to limit access to harmful content by setting controls on children’s Xiaomi products to ensure children are viewing and access age-appropriate content, including apps and features of Xiaomi products.
To learn how to set this up head to our guide, how to set up and use parental controls on Xiaomi products.