PREMIUM SERVICES - Redmi Note 14 Series

Redmi Note 14/Redmi Note 14 Pro 5G/Redmi Note 14 Pro+ 5G - PREMIUM SERVICES TERMS AND CONDITIONS

This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/uk/service/warranty/.

1.       SCOPE OF APPLICATION AND BENEFICIARIES

1.1   This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Redmi Note 14/Redmi Note 14 Pro 5G/Redmi Note 14 Pro+ 5G (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of United Kingdom (hereinafter the “Territory”).

1.2   This offer is provided by Xiaomi Technology UK Limited, having its registered office at Davidson House, The Forbury, Reading RG1 3EU, United Kingdom with registration number 11447538  (hereinafter “Xiaomi” or “we”).

1.3   Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.

1.4   Premium Services are available only to the Beneficiaries who have a personal Mi ID account. The Beneficiaries can register for a Mi ID free of charge through the www.mi.com webpage.

2.       AFTERSALES SERVICES

This offer will include the following additional after-sale services:

2.1 One-time (1) free screen replacement or repair within 6 months (please refer to point 4.1).

3.       PERIOD OF THE SERVICES

3.1 One-time (1) free screen replacement or repair within 6 months

One-time (1) free screen replacement or repair: six (6) months from the date of first purchase of the Product by end user. The purchase date must be between the 15/01/2025 and 11/02/2025.

4.       SERVICES DESCRIPTION

4.1 One-time (1) free screen replacement or repair within 6 months

Beneficiaries who purchase the Product between the 15/01/2025 and 11/02/2025 are eligible for a One-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the end user (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.

In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. (please refer to the ANNEX I). Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.

a)        Exclusions

This Service does not apply to or cover the following situations: 

  1. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

  2. The Product is a counterfeit and was not manufactured by Xiaomi;

  3. Damages to the screen are caused intentionally or with gross negligence;

  4. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

  5. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

  6. The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;

  7. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

  8. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

5.       MISCELLANEOUS

5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.

For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit:  https://privacy.mi.com/all/languages/.  

Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.

5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/uk/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to UK Law.

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

 

 

ANNEX I

XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION

Xiaomi Service contact

-          Webchat: www.mi.com/uk (Opening Hours: Mon-Fri 9:00 – 18:00)

-          Xiaomi Customer Service Phone: 0800 021 1888 (Opening Hours: Mon-Fri 9:00 – 18:00)

-          E-mail address: service.uk@support.mi.com

Xiaomi Service Repair Centers (Mail in Repair)

SBE Ltd

-          Opening hour: 8.30am to 5:00pm Monday to Friday;

-          Contact: 01233 619320

-          Address:  Beaver Business Park, Ashford TN23 7SH