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Home > Support > Mi Points FAQ

Mi Points FAQ

1. Earning Mi Points

Q1: How can I earn Mi Points?
Answer: Currently you can earn Mi Points in the following ways:
A. Collecting the welcome offer for new users from the Mi Points Center: 50 Mi Points. Every new user can collect the welcome offer once after signing up.
B. Collecting Mi Points for downloading the app from the Mi Points Center: 50 Mi Points. Every user who has downloaded the app can collect the Mi Points once.
C. Shopping: Every pound spent earns you one Mi Point. The actual spent amount is the total amount as stipulated on the invoice (including any handling and shipping costs). Should the total amount include any decimal amount, the earned Mi Points will be rounded up if the decimal amount is equal or higher than ,50 and rounded down if the decimal amount is equal or lower than ,49.
D. Sharing product links: You can earn 10 Mi Points each time you share one of our product links. You can earn Mi Points up to three times per month by sharing product links.
E. Collecting fuel from the Points Center: Each fuel collected is worth 2 Mi Points — earn 50 extra Mi Points when you collect fuel for seven days in a row.

Q2: When will the Mi Points earned be paid out to my account?
Answer: The Mi Points you earned by shopping will be paid out to your account on the same day the order is successfully delivered. The Mi Points earned in other ways will be paid out to your account within five minutes.

Q3: When can I earn double Mi Points?
Answer: From time to time, we offer products participating in the double Mi Points activities. You can see the products participating in the double Mi Points activities in the Mi Points Center. You can earn double Mi Points by purchasing these products during the double Mi Points activities.

Q4: Will the Mi Points earned be deducted if I return the products in the order?
Answer: If all the products in the order are returned, we will deduct all the Mi Points paid out to your account upon the successful delivery of the order. If part of the products in the order are returned, we will deduct the Mi Points corresponding to the products returned and the Mi Points corresponding to the part of the shipping fee shared by the products.

2. Using Mi Points

Q3: How can I use my Mi Points?
Answer: Currently you can use Mi Points in the following ways:
A.Using Mi Points to redeem coupons. You can see the list of available coupons in the Mi Points Center. You can see the value, required points for redemption, conditions of use and validity period of each coupon.
B.If your Mi Points balance is at least 1000, you can use Mi Points to offset your order amount when placing orders. When placing orders, you can directly use Mi Points to offset the order amount you should pay. Mi Points offset: 100 Mi Points = €1/£1

Q4: Are there any conditions for using Mi Points to offset the order amount?
Answer: Conditions of using Mi Points to offset order amount:
A.Mi Points can only be redeemed when the available Mi Points balance is at least 1000.
B.No less than €0.1 of each order may be offset. No more than 20% of the order total may be offset. Mi Points may not be used to offset shipping fees.

Q5: Can Mi Points be returned once they have been used to redeem coupons?
Answer: Mi Points cannot be returned once they have been used to redeem coupons. Coupons cannot be returned after order payments once they have been used. Please think carefully before redeeming.

Q6: If I used Mi Points to offset the order amount when placing an order and then the order was canceled or the payment failed, will the Mi Points be returned?
Answer: In this case, your Mi Points will be returned to your account in 4 hours after the order has been canceled. If the Mi Points expire in whole or in part at the time of refund, the expired Mi Points will not be returned.

Q7: If I used Mi Points to offset the order amount when placing an order and then the order was rejected or returned, will the Mi Points be returned?
Answer: In this case, your Mi Points will be returned to your account in 4 hours after we start processing your refund. If you request to refund part of the order, the Mi Points used for the refunded products will be returned. If the Mi Points expire in whole or in part at the time of refund, the expired Mi Points will not be returned.

3. Validity Period of Points

Q8. How long are the Mi Points valid for?
Answer: Mi Points older than one year will expire at 12:00 am on January 1. Expired Mi Points will be automatically deducted from your Mi Point account.

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