XIAOMI WARRANTY NOTICE FOR SMARTPHONE

THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.

1. LIMITED PRODUCT WARRANTY

Xiaomi warrants the original purchaser that your Xiaomi Product shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for 2 years. Notwithstanding the foregoing clause, Xiaomi does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.

Xiaomi does not warrant the operation of the Product will be uninterrupted or error-free.

2. REMEDIES

If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the Product at no charge, use new or refurbished replacement parts, (2) replace the Product with a new or refurbished product, or (3) refund the Product, excluding potential shipping costs.

In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

3. HOW TO OBTAIN WARRANTY SERVICE

In accordance with applicable law, Xiaomi may require the customer to present proof of purchase details and warranty card with IMEI of the Product. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.

4. EXCLUSIONS AND LIMITATIONS

Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi, that can be identified by the "Xiaomi" or “Mi” trademark, trade name, or logo affixed to it.

The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi or (i) failure to follow instructions relating to the Product's usage.

Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.

Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.

The present warranties do not apply in Hong Kong and Taiwan.

5. IMPLIED WARRANTIES

Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

6. LIMITATION OF DAMAGES

Except prohibited by applicable law, Xiaomi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Xiaomi has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

7. EU WARRANTY SERVICE

In accordance with EU legislation, Xiaomi offers a warranty service between countries where Xiaomi officially sells its Products. If you have purchased your Product in Spain, France, Italy or Portugal, you can apply for warranty service in any of these countries.

8. CONTACT INFORMATION

You may obtain a service number by the following ways:
First, contacting Xiaomi Customer Contact Center through 0800 021 1888 (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Second, you can also chat online to get service (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Third, you can send mails to Xiaomi service mailbox as service.uk@support.mi.com

WARRANTY NOTICE FOR ECO-PRODUCT

THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

1. LIMITED PRODUCT WARRANTY

XIAOMI warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.

The duration and conditions related to the legal warranties are provided by respective local laws.

Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.

Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free.

Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product.

2. REMEDIES

If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.

3. HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. Except to the extent prohibited by applicable law, Xiaomi may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service.

4. EXCLUSIONS AND LIMITATIONS

Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi and identifiable by the trademarks, trade name or "Xiaomi" or "Mi" logo.

The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Xiaomi is not responsible for such damage or loss.

No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.

Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.

The present warranties do not apply in Hong Kong and Taiwan.

5. IMPLIED WARRANTIES

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.

6. DAMAGE LIMITATION

Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.

7. EXPLANATIONS FOR OUT-OF-WARRANTY REPAIRS

1. The indicative estimated prices stated are in GBP and inclusive of local taxes and VAT (https://www.mi.com/uk/support/spare-parts-price/).

2. The prices listed in this page are purely Xiaomi's indicative estimates, they may be Different from the repairs quotation for your device offered by the Xiaomi Authorized Service Center, because Xiaomi is not allowed to influence the prices that Xiaomi Authorized Service Centers may offer in the context of their independent relationship with you.

3. The above prices are provided in compliance with applicable transparency requirements. If they did not include the estimated price of all spare parts, please consult the Xiaomi Authorized Service Center for spare parts prices that are not listed above.

4. After inspecting the device, Xiaomi Authorized Service Center will decide and inform the customers of the total by email (for mail-in repair). The total costs will include labor expenses, spare parts prices and round trip (2-way) shipping costs (if it's a mail-in repair).

If the quotation and the relevant terms of services are accepted by the customers, the repair process will begin and the quotation will be legally binding.

5. In case the device has been sent to Xiaomi Authorized Service Center, and the quotation has been rejected by the customers, the inspection fee and the round trip (2-way) shipping costs (if it's a mail-in repair), decided by the Xiaomi Authorized Service Center and communicated previously under the previous point, will still need to be paid by the customers, after which the customers can get the device back or the device will be sent back to them (for mail-in repair).

6. The estimated prices mentioned above may be renewed according to the actual market situations.

7. In order to save your time, before you head to Xiaomi Authorized Service Center, it is recommended to call the service center first to confirm the availability of spare parts.

Customer satisfaction is our top priority at Xiaomi, therefore Xiaomi also provides the customer with another alternative in case of the high repair cost. If the device is within the legal or commercial by time but the result of the defect is not covered by the legal or commercial warranty and the total of the out of warranty quotation is equal to or exceeds 85% of the retail sales price of the respective product, Xiaomi will return it to the customer unrepaired (one leg of logistics fee will apply). Xiaomi would like to offer the customer the opportunity to continue to use Xiaomi products by offering a special bonus/discount for buying a new Xiaomi product online. Please contact Xiaomi directly at service.uk@xiaomi.com to receive a special offer or further information.

Thank you for your understanding and support！

8. XIAOMI CONTACTS

You may obtain a service number by the following ways:

First, contacting Xiaomi Customer Contact Center through 0800 021 1888 (Monday to Friday from 09:00 am to 18:00 pm (London Time)

Second, you can also chat online to get service (Monday to Friday from 09:00 am to 18:00 pm (London Time)

Third, you can send mails to Xiaomi service mailbox as service.uk@support.mi.com

WARRANTY NOTICE FOR XIAOMI TV

THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

1.LIMITED PRODUCT WARRANTY

XIAOMI warrants in addition to your statutory rights, that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.

The duration and conditions related to the legal warranties are provided by respective local laws.
Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.
Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free at all time.
Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product or from negligent use.

2. REMEDIES

If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.

3. HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. Except to the extent prohibited by applicable law, Xiaomi may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service.

4. EXCLUSIONS AND LIMITATIONS

Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi and identifiable by the trademarks, trade name or "Xiaomi" or "Mi" logo.
The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Xiaomi is not responsible for such damage or loss.
No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
The present warranties do not apply in Hong Kong and Taiwan.

5. IMPLIED WARRANTIES

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.

6. DAMAGE LIMITATION

Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.

7. XIAOMI CONTACTS

You may obtain a service number by the following ways:
First, contacting Xiaomi Customer Contact Center through 0800 021 1888 (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Second, you can also chat online to get service (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Third, you can send mails to Xiaomi service mailbox as service.uk@support.mi.com

WARRANTY NOTICE FOR REFERIGERATOR

LIMITED WARRANTY STATEMENT

This limited warranty applies only to Xiaomi products. Under normal use conditions, Xiaomi's authorised service centre may, at its discretion, provide free repair and/or replacement services within the warranty period.

Please note that the period of the limited warranty starts from the date the customer first purchases the eligible Xiaomi product.

1. This limited warranty is only valid in the United Kingdom and the product shall not be eligible for any international warranty services. To the fullest extent permitted by law, the warranty service may only be performed by Xiaomi or Xiaomi authorised service centres.

2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should remove any confidential and/or personal information from the product. Xiaomi is not responsible for any damages or loss of any program, data or removable storage media.

3. Prior to contacting a Xiaomi service agent, customers are required to prepare and to provide the following information: a) Model of the product and serial number (if available). b) Customer’s full address and contact information. c) Purchase order number and a copy of the customer’s original invoice/receipt.

4. The warranty in respect of a repaired product or part will continue to be warranted for the remaining of its warranty period or 30 days from the date of completion of the repair, whichever is longer.

5. This warranty does not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of God such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains. e) Any other circumstances that are contradictory or are not in compliance with business ethics.

6. Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorised service centre and respective service shall be provided upon service fee payment.

7. Warranty is only limited to the first purchaser of this product and it is not transferrable. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented in order for any warranty claim.

8. Repair or replacement will be carried out through the Xiaomi authorised service centre.

9. For installation of refrigerator , customer may contact our authorised dealer/distributor/retailer that sells the relevant product.

10. The obligation under this warranty shall be limited to repair or providing replacement of parts only.

11. If the product is damaged during transit by the customer, repairs will be carried out by a Xiaomi authorised service centre at the customer's expense. The warranty for the remaining period will continue from the original purchase date.

12. Xiaomi and/or Xiaomi authorised service centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.

13. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as deemed by Xiaomi.

14. In the event of any unforeseen circumstance and spares not being available, Xiaomi’s prevailing depreciation rules will be binding on the customer to accept as a commercial solution in lieu of repairs.

15. This warranty will automatically be expired on the expiry of the warranty period as specified herein.

16. No dealer/distributor/retailer has authority to vary the terms of above warranty.

17. Warranty is applicable only for products purchased in the United Kingdom. Applicable service charges may be different for products purchased outside of the United Kingdom.

18. Any issues relating to the product, customer may send an email to service.uk@support.mi.com or contact the Xiaomi Customer Service Centre: 0800 021 1888 (Monday to Friday 09:00-18:00).

WARRANTY NOTICE FOR WASHING MACHINE

LIMITED WARRANTY STATEMENT

This limited warranty applies only to Xiaomi products. Under normal use conditions, Xiaomi's authorised service centre may, at its discretion, provide free repair and/or replacement services within the warranty period.

Please note that the period of the limited warranty starts from the date the customer first purchases the eligible Xiaomi product.

1. This limited warranty is only valid in The United Kingdom and the product shall not be eligible for any international warranty services. To the fullest extent permitted by law, the warranty service may only be performed by Xiaomi or Xiaomi authorised service centres.

2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should remove any confidential and/or personal information from the product. Xiaomi is not responsible for any damages or loss of any program, data or removable storage media.

3. Prior to contacting a Xiaomi service agent, customers are required to prepare and to provide the following information: a) Model of the product and serial number (if available). b) Customer’s full address and contact information. c) Purchase order number and a copy of the customer’s original invoice/receipt.

4. The warranty in respect of a repaired product or part will continue to be warranted for the remaining of its warranty period or 30 days from the date of completion of the repair, whichever is longer.

5. This warranty does not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of God such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains. e) Any other circumstances that are contradictory or are not in compliance with business ethics.

6. Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorised service centre and respective service shall be provided upon service fee payment.

7. Warranty is only limited to the first purchaser of this product and it is not transferrable. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented in order for any warranty claim.

8. Repair or replacement will be carried out through the Xiaomi authorised service centre.

9. For installation of washing machine, customer may contact our authorised dealer/distributor/retailer that sells the relevant product.

10. The obligation under this warranty shall be limited to repair or providing replacement of parts only.

11. If the product is damaged during transit by the customer, repairs will be carried out by a Xiaomi authorised service centre at the customer's expense. The warranty for the remaining period will continue from the original purchase date.

12. Xiaomi and/or Xiaomi authorised service centre reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.

13. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as deemed by Xiaomi.

14. In the event of any unforeseen circumstance and spares not being available, Xiaomi’s prevailing depreciation rules will be binding on the customer to accept as a commercial solution in lieu of repairs.

15. This warranty will automatically be expired on the expiry of the warranty period as specified herein.

16. No dealer/distributor/retailer has authority to vary the terms of above warranty.

17. Warranty is applicable only for products purchased in The United Kingdom. Applicable service charges may be different for products purchased outside of the United Kingdom.

18. Any issues relating to the product, customer may send an email to service.uk@support.mi.com or contact the Xiaomi Customer Service Centre: 0800 021 1888 (Monday to Friday 09:00-18:00).