Privacy Notice
1. We take your privacy very seriously, and we are committed to keeping your personal information secure. We will strictly comply with all applicable laws and protect your personal data accordingly.
2. Subject to applicable laws, when it is necessary for providing you with our after-sales services, we may share your personal data with Xiaomi entities or our third-party service providers outside the country you are residing. Where the overseas laws may not protect personal data at the same standards as in the country you are residing, we will use standard contractual clauses or other safeguards to protect your personal data at the standards required under local laws.
3. Details of your privacy rights are included in our Privacy Policy are available at https://www.mi.com/my/about/privacy/ . You may exercise any of your privacy rights or obtain further information on our data handling practices, by contacting us via the contact details in our Privacy Policy. We will be happy to hear from you.
By clicking this box, you agree that the terms of service on this page shall apply, and you give consent for us to collect, use, disclose and process your personal information for providing you with our after-sales service, based on the terms of our Privacy Policy.
Notis privasi
1. Kami mengambil serius tentang privasi anda, dan kami berkomitmen untuk memastikan maklumat peribadi anda selamat. Kami akan mematuhi semua undang-undang yang dikenakan dan melindungi data peribadi anda dengan sewajarnya.
2. Tertakluk kepada undang-undang yang berkenaan, apabila diperlukan untuk menyediakan perkhidmatan selepas jualan kami kepada anda, kami mungkin berkongsi data peribadi anda dengan entiti Xiaomi atau pembekal perkhidmatan pihak ketiga kami di luar negara yang anda tinggal. Jika undang-undang luar negara tidak melindungi data peribadi pada piawaian yang sama seperti di negara yang anda tinggal, kami akan menggunakan klausa kontrak standard atau perlindungan lain untuk melindungi data peribadi anda mengikut piawaian yang diperlukan di bawah undang-undang tempatan.
3. Butiran hak privasi anda disertakan dalam Dasar Privasi kami yang dapat diakses melalui di https://privacy.mi.com/all/ms_MY/ . Anda boleh menggunakan hak-hak privasi anda atau mendapatkan maklumat lanjut tentang amalan pengendalian data kami, dengan menghubungi kami melalui butiran hubungan dalam Dasar Privasi kami. Kami akan gembira mendengar daripada anda.
Dengan mengklik kotak ini, anda bersetuju bahawa syarat perkhidmatan pada halaman ini akan terpakai, dan anda memberi kebenaran untuk kami mengumpul, menggunakan, mendedahkan dan memproses maklumat peribadi anda untuk menyediakan anda perkhidmatan selepas jualan kami, berdasarkan terma Dasar Privasi kami.
Terms of Service
1. Xiaomi H.K. Limited or Xiaomi Technologies Malaysia Sdn Bhd . (hereinafter referred to as “Xiaomi”) service centers (including authorized service centers and collection points) provide customers warranty service in accordance with the local regulations and relevant laws.
2. We now support the application of mail-in repair service for mobile phone on https://www.mi.com/my . If other type of products needed repair, please contact Xiaomi service centers (https://www.mi.com/my/support/service-centre) or Xiaomi Customer Service on 1800180112 (Monday-Friday: 9am-6pm) for help.
3. After successful application of mail-in repair service for your mobile phone, Xiaomi service center will arrange the logistics service provider, namely GD Express Sdn Bhd, to pick-up the mobile phone at your designated shipping location within 2 business days. Customer can track the repair progress on https://www.mi.com/my/support/service-progress by enter the IMEI/SN or the service order number.
4. To prevent any damage during transit, please wrap your device with at least 3 layers of bubble wrap to suspend it in the box. The warranty will be void and repair charges will apply if any physical damage is found upon the service center receiving the parcel.
5. Before sending your mobile phone for repair, please make sure that your data is backed up and your Xiaomi account and other private account are logged out. Meanwhile, back up any confidential, proprietary or personal information and deactivate all security passwords and remove the SIM card. It is recommended to delete the data after the back-up. The service center is not responsible for the possible loss of data due to repair.
6. For any warranty request, customer shall provide basic information (e.g. order number, original invoice, purchase order, etc) and send it along with the mobile phone to Xiaomi service center for further verification. If this information is not provided, is incomplete or is intentionally made illegible, Xiaomi service center reserves the right to refuse warranty service.
7. If there is no special statement, Xiaomi authorized service center will adopt including but not limited to software recovery and hardware disassembly inspection to your Xiaomi product.
8. For liquid damage, appearance damage, unauthorized hardware and software changes, natural disasters, other human factors, and other non-product quality issues that are not covered by the Limited Warranty Policy (https://www.mi.com/my/support/warranty/ ), the service center reserves the right to use the materials specified by Xiaomi. The price charges shall include basic labor costs and material costs. The final quotation after inspection, i.e. the invoice amount from Xiaomi service center shall be binding.
9. For the above-mentioned products that are not covered by the Limited Warranty Policy (https://www.mi.com/my/support/warranty/ ), and if the service center confirms that it cannot be repaired or after repaired instability may still occur, Xiaomi service center will explain in advance, and unfortunately it may not revert to the condition before repair.
10. For those no trouble found and software update only, they are not counted as valid repair records.
11. After repair finished, Xiaomi service center will send the mobile phone to your original shipping address. If the address or other information changes, please inform the service center in time. Xiaomi is not responsible for the loss of the device due to the change of information. If customer has not responded or collected repaired devices after one month since Xiaomi Service center notification (called), Xiaomi service center is not responsible to keep devices on behalf of customer.
12. To ensure service quality and legal rights, Xiaomi service center will collect user information properly and will protect personal data according to relevant laws and regulations and Xiaomi’s “Privacy Policy” https://www.mi.com/my/about/privacy/ .
13. Xiaomi reserves the right to modify these terms of service at any time.