TV Stand and Wall Mount Installation-TC Malaysia

TV Stand and Wall Mount Installation Service TERMS & CONDITIONS Template

TERMS & CONDITIONS

TV Stand and Wall Mount Installation Service

1. Scope of Service

     1.1 This document outlines the Terms and Conditions ("Terms") applicable to the TV Stand and Wall Mount Installation Service (“Service”) provided by Xiaomi Technologies Malaysia Sdn. Bhd. ("Xiaomi") and its third-party Service Provider - ("Service Provider"). The Service is available to residents of Malaysia aged 18 years and above, being a consumer who has purchased a qualifying Xiaomi TV product - Xiaomi TV 55 inches and above inches ("Products") directly from www.mi.com/my/ and have purchased this additional installation service on www.mi.com/my/ starting from [10 February 2025].

     1.2 By opting for this Service, you agree to be bound by these Terms. The Service is an additional, optional service available only in Malaysia, which may vary from time to time.

2. Service Provider

     The Service will be delivered by Xiaomi in collaboration with an authorized Service Provider. Upon scheduling, the Service Provider's personnel will perform the Service at the your location. All installations will follow the manufacturer’s current instructions provided with the Products.

3. Appointment Scheduling

     3.1 Xiaomi will notify the Service Provider to contact you to arrange installation through a WhatsApp, phone call or email.

3.2 The installation will be performed at your requested delivery location.

  3.3 The Service will be carried out together with the delivery at the time agreed between the Service Provider and you.

4. Service Times

     The Service is available exclusively from Monday to Friday, from 9:00 am to 6:00 pm GMT+08:00, excluding public holidays. An adult aged 18 or over must be present during the Service. If an adult aged 18 or over is not present during the Service, Xiaomi or the Service Provider have the right to refuse to provide the Service to you.

5. Eligibility

     5.1 This Service is only applicable to the Products in Clause 1 of these Terms which are purchased through www.mi.com/my/ .

     5.2 The Service is only available with the use of a designated wall mount bracket provided by Xiaomi. This Service does not include the installation of any other third-party TV stand or wall mount bracket purchased by you and will not be installed by Xiaomi or the Service Provider.

6. Service Charges (Malaysian Ringgit)

     6.1 Service Charges: The Service is provided for an additional fee as detailed below.

     6.2 Wall Mount Bracket: -

(a) Shall only be available for Products purchased after 10 February 2025.

  (b) The wall mount bracket required for the wall mount installation will be provided by Xiaomi for free of charge. However, wall mount installation and additional fees would apply as follows: -

   6.3 Pricing (MYR)

(a) Television standard installation pricing

(b) Excluded Charges

  - Payable directly to the installer - Television disposal

  - If elevator are not accesible there will be additional charges (1st Floor & Above)

7. What the Installation Includes and does not Includes and what needs to be prepared in advance

7.1 TV Stand Installation

  Scope of services

    • Mounting the stand according to the manufacturer’s instructions manual.

    • Unpack and set up new TV on table top

    • General overview and demo of TV functions

    • Dispose TV Packaging

     Excluded services

    • Wall-mounting of the TV

    • If lift is not accessible for delivery (Chargeable)

    • Disposing existing TV set (Chargeable)

  7.2 TV Wall Mount Installation

  Scope of services

    • Unpack and set up new TV for wall mount installation

    • Checking the wall for power connection

    • Drilling and dust removal

    • Mounting the TV wall mount

    • Connection of the existing cables to the TV

    • Stow the cables in cable hoses

    • General overview and demo of TV functions

    • Compliance with technical instructions and assembly instructions of the TV set

     Service Pre Requisites

    • The wall mount bracket provided by Xiaomi

     Excluded services

    • Structural check

    • Placing in-wall cables

    • Construction of cable grommets on furniture

    • Other connections or connections to external terminal devices

    • Ceiling mounting

    • Wall mounting on tiled / reinforced-concrete walls

    • Dispose TV Packaging

    • If lift is not accessible for delivery (Chargeable)

    • Disposing existing TV set (Chargeable)

    • Attachment to single-shell plasterboard walls/thickness 9 - 12.5 mm (in this case, the attachment must reach through the structure to the corresponding substructure: If a secure attachment is not possible, installation is only possible after structural preparation by the end customer)

  7.3 The Service is typically completed in one visit. In cases where additional visits are required, the Authorized Service Provider will coordinate with you directly. Additional fees may apply for any subsequent visits.

8. Cancellation & Rescheduling

     You may cancel or reschedule the Service no later than 48 hours prior to the scheduled appointment. Failure to do so may result in cancellation fees. You can reschedule with the link shared by the Authorized Service Provider after arranging the installation. For cancellation of the Service, you need to contact Xiaomi Customer Service at 1800 - 18 - 0112 (Monday to Friday 09:00-18:00). If you do not want to cancel the delivery and does not want the installation, you can still refuse the installation of the Product when the service staff arrives on the site.

9. Unforeseen circumstances

     If the Service cannot be performed due to unforeseen circumstances beyond the control of Xiaomi or the Service Provider, Xiaomi or the Service Provider may, at its sole discretion, decide to postpone or cancel the Service. Xiaomi and the Service Provider shall not be liable for any delay or failure to fulfill obligations caused by circumstances beyond their control.

10. Consumer’s Responsibilities

You are responsible for the following:

• Ensuring that the installation site and environment meet all legal requirements and technical standards;

• Clearing the area for service and ensuring adequate access; and

• Providing a safe and appropriate working environment.

11. Liability Limitations

11.1 Xiaomi is not responsible for damages which are caused by:

• Incorrect provided information by you;

• Inadequate preparation of the installation site;

• Missing or defective connections or accessories required for service;

• Inaccessibility of the installation site or refusal of access (including e.g. non-functioning doorbells);

• Failure to agree on a new service appointment, if required; or

• Xiaomi's liability is limited to the actual damage. Under no circumstances will Xiaomi be liable for loss of profit or consequential damages unless required by law.

  11.2 You agree to indemnify and hold Xiaomi, their group of companies, their officers, directors, shareholders, predecessors, successors in title, employees, agents and representatives harmless from any claims, losses, damages, liability, claims or expenses (including any legal fees), suffered or incurred by Xiaomi (whether directly or indirectly) due to or in any way arising from this Services which are caused by you.

12. Feedback Collection & Customer Correspondence

      Xiaomi may contact you for feedback using the personal information provided. Records of such correspondence will be retained for service improvement purposes. In order to collect the feedback you have, after contacting our customer service, our agents will ask you whether you are willing to take a call for giving us your feedback regarding our Services. Your feedback will be used for problem-solving and service improvement purposes. Please note, this call will be carried out exclusively upon your acceptance. Otherwise, rest assured our agents will not contact you to collect your opinion.

13. Data Protection

      13.1 Data Protection: Your personal data will be processed to facilitate this Service. Xiaomi will share your basic and contact personal information such as name, address or phone number with the Service Provider which will carry out the installation. Please note that the Service Provider will process your personal information on its own and will proceed with the installation using its own personnel. By providing the personal data, you indicates that you have read, understood and agreed to be bound by the Privacy Policy stated at https://www.mi.com/my/about/privacy . You agree that Xiaomi and/or its agent and/or its third-party service providers may contact you by telephone, email or such other method in connection with the Services.

      13.2 Purpose of processing: You agree and provide your consent to Xiaomi to the use of any Personal Data as provided by you for the purpose of carrying out the Services in line with the Personal Data Protection Act 2010, to the extent that any personal data provided shall only be processed and be used by Xiaomi for lawful purpose directly related to the Services. Your personal information will be processed for the purposes of managing your appointment and to complete the Service as requested. It will be also processed to collect your feedback regarding the Service. 13.3 Legal basis for processing: Necessary for the performance of a contract and the legitimate interest Xiaomi has in solving any problem and improving the quality of the Services by knowing the opinions you have regarding the quality of the Services. 13.4 Further information: Refer to our Privacy Policy here https://www.mi.com/my/about/privacy/ .

14. Filing a Complaint

      If you are unsatisfied with the Service or wish to file a complaint, please contact Xiaomi Customer Service at 1800 - 18 - 0112 (Monday to Friday 09:00-18:00). Complaints will be addressed in accordance with Xiaomi’s complaint resolution procedures, and Xiaomi will make reasonable efforts to resolve the issue promptly.

15. Final Provisions

15.1 These Terms constitute the sole document governing the Service.

15.2 Xiaomi reserves the rights to modify and/or cancel any of the stated Terms at any time without notice. You are encouraged to check from time to time to view any amendments and/or changes made to the stated Terms.

15.3 The Terms of this Services shall be governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the courts of Malaysia.