This statement applies to the Live Chat Service offered on mi.com and relevant subdomains ("Websites"). Please read the Terms carefully so that You ("User") know User's rights and obligations.
The Live Chat Service("Service") utilizes an AI-powered Virtual Agent Chatbot to respond to the User's queries, including FAQs and basic information about products and services of the Websites, which is integrated with a third-party large language model("LLM") provided by Microsoft Corporation("LLM Provider"). Meanwhile, this Service also provides the facility by which User can chat directly with members of the customer support team by text.
1. Data Privacy & Security
This Statement is supplemental to mi.com's Privacy Policy at https://www.mi.com/my/about/privacy/ and explains the privacy practices with respect to the information collected by us for the purposes of operating our Service, as well as providing by which customers can choose to chat directly with members of the customer support team.
This section provides details about how your personal information will be collected, used, shared, and stored by us when operating our Service, and should always be read together with mi.com's Privacy Policy.
In case of any inconsistency or conflict between the terms of this Privacy Notice and mi.com's Privacy Policy, the terms of this Privacy Notice shall prevail.
1.1 What information do we collect from you and for what purposes?
When you use this Service, we may collect the following categories of information:
• Name
• Phone Number
• Email address
• Details of your query(e.g., text, pictures, files or others)
We will use the collected information described above for the following purposes:
• To better deal with your queries and provide customer service.
• To analyze use of the Service.
When you have logged in to the Service whilst already logged in to your Mi Account, we will combine personal data we collected on you through your Mi Account to better understand your identity and the nature of your queries.
1.2 What is the legal basis for processing your personal information described above?
Where applicable according to the law in your jurisdiction, the legal basis for processing your personal information under this Privacy Notice is:
• Necessary for the performance of the contract between you and Xiaomi (for example, to provide you the Service);
• As a result of your consent.；
• Necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement) .
1.3 How do we share your information with the third party?
To better understand and handle your queries, all the content (text, picture, files or others) provided by you in relation to this Service, will be processed by the LLM Provider on the purpose of analyzing and generating responses autonomously.
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place all legally required physical, electronic and managerial procedures to safeguard and secure the information we collect from you. We will ensure that we safeguard your personal information in accordance with applicable law.
However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet. Please do not submit your sensitive personal data, e.g. SSNs, bank account information, passwords, etc.
1.4 Your Rights and Choices
You are entitled, in accordance with applicable law, to object to or request restriction of the processing of your personal information, to exercise your right of data portability and to request access to, rectification, or removal of your own personal information.
If you have any comments or questions about this Privacy Notice or any questions relating to Xiaomi's collection, use or disclosure of your personal information, or you want to exercise your data protection rights according to the above Section, feel free to contact us by visiting https://privacy.mi.com/support.
For more details, please refer to mi.com's Privacy Policy at https://www.mi.com/my/about/privacy/ .
2. Disclaimer
2.1 Content Disclaimer
The large model generated content is not entirely under our control. Due to technical characteristics, third-party model training data, algorithms, and outputs may be biased or incorrect, and we cannot fully guarantee their legitimacy, authenticity, accuracy and completeness under the premise of making reasonable efforts.
You should not rely on large models for advice on problems in specialized fields (e.g. medical, legal, financial, etc.)
2.2 Technical Disclaimer
This Service does not assume other responsibilities than those expressly provided by law, therefore, we do not guarantee the following situations:
(1) This Service is not guaranteed to meet commercial purposes, specific purposes or fully meet the requirements of users, and any warranties arising from any transaction or trade use;
(2) Due to possible computer viruses, network communication failures, system maintenance and other factors and possible force majeure events or accidents, this Service does not guarantee that it will not be interrupted, accurate or error-free, nor does it guarantee that any content is safe or not lost or changed;
(3) This Service does not guarantee the ability to correct all defects of this Service at the current state of the art.
We shall not be liable for tort liability or legal disputes between users and third parties when:
(1) Users harm others or have disputes with others in the process of using the Service;
(2) The user infringes the intellectual property rights of others in the process of using the Service. If Xiaomi is required to bear the liability for compensation, then Xiaomi has the right to recover from the user.