TERMS & CONDITIONS Refrigerator Service
Scope of Service
This document outlines the Terms and Conditions ("Terms") applicable to the refrigerator installation service (“Service”) provided by Xiaomi Technologies Malaysia Sdn Bhd ("Xiaomi") and its authorized third-party service provider ("Service Provider"). The service is available to all residents of Malaysia aged 18 years and above, who are customers who have purchased a qualifying Xiaomi refrigerator product ("Products") directly from mi.com/my, commencing on 6 June 2025.
By opting for this Service, you agree to be bound by these Terms. This Service is available only in Malaysia, and these Terms may vary from time to time.
Products for Service
Goods ID | Product Name |
66399 | Mijia Refrigerator Cross Door 510L MY |
Service Provider
Once you have made an appointment for the Services, the Service Provider shall carry out the Services at your requested location. All Services will be conducted in accordance with Xiaomi’s latest instructions associated with the relevant Products.
Appointment Scheduling
3.1 Once your appointment has been confirmed, Xiaomi will notify the Service Provider, who will then contact you via phone or text message to arrange the installation of your Product.
3.2 The Service will only be performed at the requested delivery location of the Product.
Service Times
4.1 The Service is available exclusively from Monday to Friday, from 9:00 am to 6:00 pm and Saturday from 9:00 am to 1:00 pm (excluding public holidays). For the Service to be held in an apartment or condominium, you are responsible for obtaining the approval of the respective building management. Xiaomi or the Service Provider shall not be liable for any losses or penalties in the event you have failed to obtain the relevant approval.
4.2 An adult aged 18 or over must be present during the Service. If an adult aged 18 or over is not present during the Service, Xiaomi or the service provider has the right to refuse to provide the Service to you.
4.3 This Service is only applicable to the Products in Clause 1 of these Terms which are purchased through mi.com/my.
4.4 The standard service process is as follows:
Consumers purchase Xiaomi products → Service personnel will contact consumers to make an appointment for on-site installation service → On-site service installation service is completed → Consumers check the installation results → Service shall be considered completed
What the standard service includes and does not include
The scope of the Service includes:
a. Door-to-door delivery service
b. Refrigerator Location Placement
c. Removal of Protective Foam and Tape
d. Refrigerator leveling
e. Install MI Home App
The scope of the Service excluded:
a. Dismantle the old machine
b. Plug on
c. Construction of cable grommets on furniture
d. Other connections or connections to external terminal devices
Cancellation & Rescheduling
You may cancel or reschedule the Service no later than 48 hours prior to the scheduled appointment. Failure to do so may result in cancellation fees. You may reschedule or cancel the Service by contacting Xiaomi Customer Service at 1 800 18 0112 (Monday - Friday from 9:00 am - 6:00 pm) or via email at service.my@support.mi.com. If you decide that you only require delivery of the Product without any service, you may refuse the service on site.
Unforeseen circumstances
If the Service cannot be performed due to unforeseen circumstances beyond the control of Xiaomi or the service provider, Xiaomi or the service provider may, at its sole discretion, decide to postpone or cancel the installation. Xiaomi or the service provider shall not be liable for any delay or failure to fulfill obligations caused by circumstances beyond their control.
Consumer’s Responsibilities
You are responsible for the following:
Ensuring that the service site and environment meet all legal requirements and technical standards;
Clearing the area for service and ensuring adequate access; and
Providing a safe and appropriate working environment.
Liability Limitations
9.1 Xiaomi is not responsible for:
Any incorrect information;
Inadequate preparation of the installation site;
Missing or defective connections or accessories required for service;
Inaccessibility of the service site or refusal of access;
Failure to agree on a new service appointment, if required; or
Xiaomi's liability is limited to the actual damage. Under no circumstances will Xiaomi be liable for loss of profit or consequential damages unless required by law.
9.2 You agree to indemnify and hold Xiaomi, their group of companies, their officers, directors, shareholders, predecessors, successors in title, employees, agents and representatives harmless from any claims, losses, damages, liability, claims or expenses (including any legal fees), suffered or incurred by Xiaomi (whether directly or indirectly) due to or in any way arising from this Services which are caused by you.
Feedback Collection & Customer Correspondence
Xiaomi may contact the consumer for feedback using the personal information provided. Records of such correspondence will be retained for service improvement purposes. To collect the feedback you have, after contacting our customer service, our agents will ask you whether you are willing to take a call to give us your opinion regarding our Services. Your feedback will be used for problem-solving and service improvement purposes. Please note, that this call will be carried out exclusively upon your acceptance. Otherwise, rest assured our agents will not contact you to collect your opinion.
Data Protection
10.1 Data Protection: Your personal data will be processed to facilitate this Service. Xiaomi will share your basic and contact personal information such as name, address or phone number with the Service Provider which will carry out the service. Please note that the Service Provider will process your personal information on its own and will proceed with the installation using its own personnel. By providing the personal data, you indicates that you have read, understood and agreed to be bound by the Privacy Policy stated at https://www.mi.com/my/about/privacy/, you agree that Xiaomi and/or its agent and/or its third-party service providers may contact you by telephone, email or such other method in connection with the Services.
10.2 Purpose of processing: You agree and provide your consent to Xiaomi to the use of any Personal Data as provided by you for the purpose of carrying out the Services to the extent that any personal data provided shall only be processed and be used by Xiaomi for lawful purpose directly related to the Services. Your personal information will be processed for the purposes of managing your appointment and to complete the Service as requested. It will be also processed to collect your feedback regarding the Service.
10.3 The collection and processing of your personal data will be carried out in accordance with the laws which is necessary for the legitimate interest of Xiaomi in the performance of the Services and solving any problem or improving the quality of the Services by knowing the opinions you have regarding the quality of the Services.
Filing a Complaint
If you are unsatisfied with the Service or wish to file a complaint, please contact Xiaomi Customer Service at 1 800 18 0112 (Monday - Friday from 9:00 am - 6:00 pm) or via email at service.my@support.mi.com. Complaints will be addressed following Xiaomi’s complaint resolution procedures and Xiaomi will make reasonable efforts to resolve the issue promptly.
Final Provisons
12.1 These Terms constitute the sole document governing the Service.
12.2 Xiaomi reserves the rights to modify and/or cancel any of the stated Terms at any time without notice. You are encouraged to check from time to time to view any amendments and/or changes made to the stated Terms.
12.3 The Terms of this Services shall be governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the courts of Malaysia.