Redmi Note 14 Series - Premium Service Terms and Conditions

 Redmi Note 14 Series - Premium Service Terms and Conditions

This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/my/support/warranty/.

1.       SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Redmi Note 14/Redmi Note 14 pro/Redmi Note 14 pro+ (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the territory of Malaysia (hereinafter the “Territory”). This offer is provided by Xiaomi Technologies (Malaysia) Sdn Bhd, having its registered office at Suite 21-2, Level 21, UOA Corporate Tower, Avenue 10, the Vertical, Bangsar South City, No. 8, Jalan Kerinchi 59200 Kuala Lumpur Malaysia (hereinafter “Xiaomi” or “we”). Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.  

2.       AFTERSALES SERVICES

This offer will include the following additional after-sale services:

i. 24-month quality assurance (please refer to clause 4.1);

ii. One-time (1) free screen replacement or repair within 6 months (please refer to clause 4.2);

iii. Free 100GB of Google One cloud storage for 3 months (please refer to clause 4.3);

iv. Free Spotify Premium for 3 months (please refer to clause 4.4).

(hereinafter shall be referred collectively as “Service”).

3.       PERIOD OF THE SERVICES

3.1  24-month quality assurance: twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date of the Product must be between the 11/01/2025 and 28/02/2025.

3.2  One-time (1) free screen replacement or repair: six (6) months from the date of first purchase of the Product by end user. The purchase date must be between the 11/01/2025 and 28/02/2025.

3.3 100GB of Google One cloud storage for 3 months. To enjoy this service, beneficiaries need to purchase and activate the Product before 31/07/2025. This offer expires and must be redeemed by 31/07/2025.

3.4 Get 3 months of Spotify Premium for free (hereinafter, Spotify Premium). This Spotify Premium is only limited to individual plan and to new  Spotify Premium users only. To enjoy this service, beneficiaries need to purchase and activate the offer by 8/08/2026. This offer must be redeemed between 11/01/2025 and 8/08/2026.

4.       SERVICES DESCRIPTION

4.1   24-month quality assurance

4.1.1 Beneficiaries who purchase the Product between the 11/01/2025 and 28/02/2025 are eligible for a 24-month quality assurance after the date of first purchase of the Product by the end user (hereinafter, “Warranty Period”). The Product shall be free from defects in materials and workmanship under normal use during TWENTY FOUR (24) months from the date Beneficiaries purchased the Product.

4.1.2 If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/my/support/warranty/.

4.1.3 In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Product to Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings will be restored to factory settings and all personal data and settings in the Product will not be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.

4.1.4 This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):

- damage caused by transportation or loading and unloading during return or replacement or repair;

- damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;

- damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;

- damage caused by the use of non-original batter or battery leakage;

- Beneficiary does not provide the invoice of the purchase or delivery bill or warranty card if it is required;

- serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

- the Product is a counterfeit and was not manufactured by Xiaomi.

- defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals or guidelines;

- defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;

- operational problems and malfunctions caused by software installation and configuration or computer viruses;

-  weak signal due to telecommunication operator’s service problem;

- the Warranty Period has expired.

 

4.2   One-time (1) free screen replacement or repair within 6 months

4.2.1 Beneficiaries who purchase the Product between the 11/01/2025 and 28/02/2025 are eligible for a One-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the end user (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.

In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.

4.3 100GB of Google One cloud storage for 3 months

4.3.1 This Google One membership offer provides beneficiaries with subscription benefits at no charge for a period of 3 months from the day you redeem the offerGoogle One Benefit Period. To enjoy this 100GB of Google One cloud storage, beneficiaries need to purchase and activate the Product before 31/07/2025. This offer expires and must be redeemed by 31/07/2025. This offer is limited to new users to Google One only and may not be combined with other Google One offers.

4.3.2 To redeem this offer, beneficiaries need to open the Google One app on their device. After that, beneficiaries need to open the Google One app and the offer would show up on the screen. The beneficiaries can then follow the instructions to redeem the offer. The offer also requires a Google Payments account with a qualifying form of payment at sign-up. During the Google One Benefit Period, Google one Terms of Service would apply to the subscription (https://one.google.com/terms-of-service). The Google Privacy Policy will also apply (https://policies.google.com/privacy).

4.3.3 After redeeming the Google One offer, beneficiaries will be acknowledged of the end date in the subscriptions page in the Google Play Store. On the date that the Google One Benefit Period ends, the subscription will begin and a form of payment will be automatically charged at the standard monthly Google One subscription price, until the subscription is cancelled. Please note that any extra charge will not be refunded. Beneficiaries can cancel the Google One subscription at anytime. Please note that to avoid being charged, you must cancel before the expiry of this Google One offer.

4.3.4 If the subscription is cancelled during the Google One Benefit Period, the membership will remain active until the end of the Offer Period. If you cancel your subscription and have exceeded your Google Account storage limit during the Offer Period, you won't be able to store anything new until you make space or purchase a Google One membership.

4.3.5 Please refer to https://www.mi.com/global/support/terms/google-one-terms for more information about the Google One service.

4.4 Spotify Premium

4.4.1 This Spotify Premium offer provides Beneficiaries with subscription benefits at no charge for a period of 3 months from the day you redeem the offer (Spotify Premium Benefit Period). To enjoy Spotify Premium free for 3 months, Beneficiaries need to purchase and activate the offer by 8/08/2026. This offer must be redeemed between 11/01/2025 and 8/08/ 2026. This offer is limited to new users to Spotify Premium only. This offer is limited to the individual plan only and may not be combined with other Spotify Premium offers.

4.4.2 How to redeem this benefit: You can start to redeem this benefit after 1 day from the date you activate the Product. To redeem this benefit, you should log in to the IMEI activity page (https://www.mi.com/my/imei-redemption) with your MI ID, and fill in the type of your Product, the purchase channel of your Product, the IMEI of your Product, your email and the verification code you receive correctly and then click submit now. If you do not have a MI ID, you should register one before redeeming this benefit.

4.4.3 After you submit your information successfully, Xiaomi will review your eligibility. If your eligibility has passed the review, you will obtain the service code link (hereinafter, the Service Code) via the email address you filled on the IMEI activity page. If you fail to receive the Service Code due to your incorrect filling, Xiaomi will not be liable for this, so please fill in your email accurately.

4.4.4 How to use the benefit: Beneficiaries need to click Service Code link and open the Spotify app on their device. After that, you need to go to My Account and click get Spotify Premium. The offer will then appear on your screen and Beneficiaries can follow the instructions to redeem the offer. A valid form of payment is required at sign-up, but Beneficiaries will not be charged until the trial period expires. Please note that no refunds for partial billing periods are available.

4.4.5 If you have any question about this service, please refer to https://www.mi.com/my/event/spotify-premium/ for more information about the Spotify Premium service.

4.5   Exclusions

This Service does not apply to or cover the following situations: 

a.       The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

b.       The Product is a counterfeit and was not manufactured by Xiaomi;

c.       Damages to the screen are caused intentionally or with gross negligence;

d.       Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

e.       Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

f.        The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;

g.       The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

h.       The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

4.6  This Service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

4.7   Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

5.       MISCELLANEOUS

5.1. Data Privacy

5.1.1 Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.

5.1.2 For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary. By providing the personal data, you indicate that you have read, understood and agreed to be bound by the Privacy Policy stated at https://www.mi.com/my/about/privacy .

5.1.3 Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.

5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3. This offer is only applicable to the Products described above under clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4. Xiaomi shall not be responsible for any losses or damages directly or indirectly incurred by you in connection or arising from acts or omissions or in any way related to this Service.

5.5. Xiaomi reserves the rights to modify and/or cancel any of the stated terms and conditions at any time without notice. You are encouraged to check from time to time to view any amendments and/or changes made to the stated terms and conditions.

5.6. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/my/support/warranty/ remain applicable. In the event of a contradiction between these terms and conditions and the general terms and conditions described on the relevant www.mi.com page, these terms and conditions shall prevail. These terms and conditions are subject to Malaysia Law.