REDMI 17 - Premium SERVICES TERMS AND CONDITIONS

REDMI 17 - Premium SERVICES TERMS AND CONDITIONS

According to the terms and conditions published on: https://www.mi.com/my/support/warranty/, these Premium Services are voluntary commercial after-sales benefits provided by Xiaomi, and are in addition to the consumer rights granted by the statutory guarantee under applicable law. If these Terms and Conditions provide a less favourable remedy than the mandatory legal remedy, the mandatory legal remedy will apply.

1. SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: REDMI 17 and REDMI 17 5G (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Malaysia (hereinafter the “Territory”). This offer is provided by Xiaomi Technologies Malaysia Sdn Bhd [202101002126(1402424-W) (hereinafter “Xiaomi” or “we”).

Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.   

2. AFTERSALES SERVICES

This offer will include the following additional after-sale services:

i. 24-month quality assurance (please refer to 4.1);

ii. One free screen replacement within 24-months (please refer to point 4.2);

iii. One free battery replacement service within 36-month(please refer to point 4.3);

iv. One free back cover or lens replacement service within 24-month(please refer to point 4.4);

v. 2-month trial of Spotify Premium at no cost(please refer to point 4.5)

3. PERIOD OF THE SERVICES

  •  24-month quality assurance: twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be between the 8/8/2026 and 31/8/2026.

  •  One free screen replacement: twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be between the 8/8/2026 and 31/8/2026.

  •  One free battery replacement： thirty-six (36) months from the date of first purchase of the Product by end user. The purchase date must be between the 8/8/2026 and 31/8/2026.

  •  One free back cover or lens replacement： twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be between the FV/20 and 31/8/2026.

4. SERVICES DESCRIPTION

4.1 24-month quality assurance

The Product shall be free from defects in materials and workmanship under normal use during TWENTY FOUR (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”). The purchase date must be between the 8/8/2026 and 31/8/2026.

If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/my/support/warranty/.

In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Product to Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings will be restored to factory settings and all personal data and settings in the Product will not be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.

This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):

  •  damage occurring during shipment of the Product by the Beneficiary to Xiaomi Authorized Service Center;

  •  damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;

  •  damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;

  •  damage caused by the use of non-original battery or battery leakage;

  •  Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) or warranty card if it is required;

  •  serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

  •  the Product is a counterfeit and was not manufactured by Xiaomi.

  •  defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the seller’s  instructions, manuals or guidelines;

  •  defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;

  •  operational problems and malfunctions caused by software installation and configuration or computer viruses;

  •  weak signal due to telecommunication operator’s service problem;

  •  the Warranty Period has expired.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

4.2 One free screen replacement within 24 months

Beneficiaries who purchase REDMI 17 and REDMI 17 5G ("Eligible Products")between the 8/8/2026 and 31/8/2026 are eligible for a One-time (1) free screen replacement service during the first twenty-four (24) months after the date of first purchase of the Product by the end user, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge.

In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provideacceptable proof of purchase.Exclusions

This Service does not apply to or cover the following situations:  

a. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

b. The Product is a counterfeit and was not manufactured by Xiaomi;

c. Damages to the screen are caused intentionally or  by reckless conduct that creates an obvious and substantial risk of damage;

d. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

e. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

f. The Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law)if it is required;

g. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

h. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

4.3 One (1) free battery replacement within 36-month:

Beneficiaries who purchase REDMI 17 and REDMI 17 5G ("Eligible Products")between the 8/8/2026 and 31/8/2026 are eligible for one free battery replacement within 36 months after the date of first purchase of the Product by the end user. Beneficiaries are eligible for one-time (1) free battery replacement if,  within 36 months from the date of purchase of the Eligible Product, an authorized Xiaomi Service Center confirms that the battery health of the Eligible Product drops below 80%..

Exclusions

This Service does not apply to or cover the following situations:  

a. Damage caused by accidental or man-made behaviors, such as liquid damage, falling;

b. Damage caused by the use of non-original battery or battery leakage;

c. Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) or warranty card if it is required;

d. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

e. The product is counterfeit and was not manufactured by Xiaomi.

f. Defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the seller’s instructions, manuals or guidelines.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

4.4 One free back cover or lens replacement service within 24-month

This benefit only applies to  REDMI 17 and REDMI 17 5G ("Eligible Products") purchased between 8/8/2026 and 31/8/2026. Customers are eligible for a one-time (1) claim for back cover or camera lens with damage caused by drops or impacts within 24 months from the date of purchase of the Eligible Products. This service includes a one-time free replacement of either the back cover or the camera lens. If both components are damaged, only one component will be replaced free of charge under this benefit. Once the repair claim has been utilised, the benefit shall be deemed fully redeemed and cannot be used again.

Exclusions

This Service does not apply to or cover the following situations:  

a. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

b. The product is counterfeit and was not manufactured by Xiaomi;

c. Damages to the back cover or camera lens are caused intentionally or by reckless conduct that creates an obvious and substantial risk of damage;

d. Damages affect only the surface of the back cover or camera lens, such as scratches or other aesthetic appearance of the back cover or camera lens;

e. The Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) if it is required;

f. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

g. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

h. Wear and tear on the leather back cover due to daily use.

This service is not also applicable to Products that, due to the damages or alteration of the back cover or camera lens, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

4.5 2-month trial of Spotify Premium at no cost

Offer is valid for new Spotify Premium users only. Offer applies to Spotify Premium Individual except for Indonesia, India, and the United Arab Emirates, wherein the offer applies to Spotify Premium Standard. Redeem by 25th September 2026, 11:59 PM local time. Free trial, then monthly fee applies unless canceled (price varies by region). T&Cs apply. Please read these terms carefully before participating: https://www.mi.com/global/support/terms/spotify-premium-terms/.

How to redeem the offer?

For Smartphone Users in France; Germany; Hong Kong, China; Indonesia; Japan; Malaysia; Mexico; Poland; Spain; Taiwan, China; Thailand; United Kingdom; Kazakhstan; Colomb Peru; Hungary; Austria; Chile; Singapore; Czech Republic; United Arab Emirates; Vietnam South Korea; Serbia; Italy; Philippines:

Please ensure that your Mi Store app is updated to version v4.333.2 or later before redeeming the offer. The redemption process described below will not function properly on earlier versions

· Open the Mi Store app and sign up or log in.

· Tap the "Account" icon in the right corner.

· Tap "Exclusive Benefits."

· Tap the Spotify Premium banner.

· Please review the offer details carefully. To verify your eligibilityy for this offer, Xiaomi will perform a one

· time check of your device identifier. This check is only for redemption elibility verification and will not be

· used to link to your account or for any other purposes. The devvice ID will not be retained or shared. If you

· agree to this verification, select the authorization checkbox and tap "Clam Now". If you are eligible,your

· Spotify Premium offer details will be displayed.

· Tap "Copy" to copy your redemption link and paste the link into your browser.

· Tap "Start free trial", and sign up for or log in to your Spotify account

· If Spotify asks for a redemption code, use the last 10 characters of your redemption link. Example: If your link is https://www.spotify.com/tw/ppt/xiaomi2024-2mft/?code=ABCDE12345, your redemption code is ABCDE12345.

· Enter a valid payment method. You will not be charged until the free trial period expires. You may cancel at any time before the trial ends to avoid being charged. If you are in South Korea, a monthly fee will apply if you choose to continue after the trial period.

· Redeem the offer and enjoy it!

Customer Support:

Xiaomi support (e.g. redemption issues):

· Please contact Xiaomi Customer Service at https://www.mi.com/global/support/contact/ or via email address: support.global@support.mi.com.

Spotify support (e.g. Payment, Billing, or Spotify Service issues):

· Please contact Spotify at https://support.spotify.com/contact-spotify-support/

Redemption Deadline:

· The Promotion is available only to Beneficiaries who purchase the eligible device, activate the device, and redeem the offer on or before September 25, 2026, at 11:59 PM (local time).

5. MISCELLANEOUS

5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.

For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit:  https://privacy.mi.com/all/languages/.  

Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.

5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/my/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Malaysian Law.

 

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.