What to do if there is a watermark or image residue on the Xiaomi TV A Pro 50 screen?
If you notice a watermark or image residue on the screen of your Xiaomi TV A Pro 50, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Check if there is anything wrong with the application settings. It is worth attention that some applications have watermarks by default to protect copyright when playing videos;
2. If the issue persists with a specific app, please clear the cache or data of the app by navigating to [Settings] >> [Apps] >> [See all apps] >> select the specific app >> [Clear cache] and [Clear data];
3. Ensure that the app you are using is up to date by going to [Google Play Store] >> navigate to your account >> [Manage apps & games] >> [Updates] >> select the app that you want to update. Sometimes, app updates can fix the watermark issues;
4. If the issue persists, try uninstalling the app and then reinstalling it;
5. A simple restart can sometimes resolve temporary glitches. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power it on and check if the watermark persists;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. If other troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable connecting the external device (DVD player, game console) to your TV is securely plugged in. Try using a different HDMI cable to rule out a cable issue;
2. Check if there are any wrongs from the external devices. You can try to change and play other content, or adjust its settings to confirm the origin of the problem;
3. Check if the device you’re using has any specific settings for watermarks. It is worth attention that some platforms and devices have watermarks by default to protect copyright when playing content.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Ensure that the content being played from the casting device doesn't have a watermark embedded in it. Media files might have watermarks from their source or might be affected during downloading or copying;
2. Restart the device you are casting from (e.g., smartphone, tablet, computer). Sometimes, issues with casting can be resolved by restarting the source device;
3. If you are using a specific casting app, check its settings for any options related to watermarks or overlays. Some casting apps may have features that superimpose information on the screen.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Check if there is anything wrong with the application settings. It is worth attention that some applications have watermarks by default to protect copyright when playing videos;
2. If the issue persists with a specific app, please clear the cache or data of the app by navigating to [Settings] >> [Apps] >> [See all apps] >> select the specific app >> [Clear cache] and [Clear data];
3. Ensure that the app you are using is up to date by going to [Google Play Store] >> navigate to your account >> [Manage apps & games] >> [Updates] >> select the app that you want to update. Sometimes, app updates can fix the watermark issues;
4. If the issue persists, try uninstalling the app and then reinstalling it;
5. A simple restart can sometimes resolve temporary glitches. Turn off your TV, unplug it from the power source, wait for a minute, and then plug it back in. Power it on and check if the watermark persists;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. If other troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable connecting the external device (DVD player, game console) to your TV is securely plugged in. Try using a different HDMI cable to rule out a cable issue;
2. Check if there are any wrongs from the external devices. You can try to change and play other content, or adjust its settings to confirm the origin of the problem;
3. Check if the device you’re using has any specific settings for watermarks. It is worth attention that some platforms and devices have watermarks by default to protect copyright when playing content.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Ensure that the content being played from the casting device doesn't have a watermark embedded in it. Media files might have watermarks from their source or might be affected during downloading or copying;
2. Restart the device you are casting from (e.g., smartphone, tablet, computer). Sometimes, issues with casting can be resolved by restarting the source device;
3. If you are using a specific casting app, check its settings for any options related to watermarks or overlays. Some casting apps may have features that superimpose information on the screen.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Does it help?
Yes
No