How to resolve odd color or blurry screen on the Xiaomi TV A Pro 32?
If the Xiaomi TV A Pro 32 has a blurry screen or odd color, please refer to the following scenarios:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Examine the TV screen for physical damage, such as cracks or pressure marks;
2. Use a soft, microfiber cloth to gently clean the screen surface to see if the issue is resolved;
3. Some apps have their own display settings. Check if the app you're using has any specific settings for display;
4. Too much cache will cause the app to crash, you can clear data and cache for the app by going to [Settings] >> [Apps] >> select the app >> select [Clear data] and [Clear cache];
5. Make sure that the app is up to date. You can update the app by going to [Settings] >> [Apps] >> [Google Play Store] >> [Manage apps & games] >> [Updates] >> select the app >> [Update];
6. If the above doesn't work, you can uninstall it and then reinstall it from the Google Play Store.
Scenario 2:
If the issue occurs when you are using external device like DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Change the external device to a different appropriate port and use the TV remote to change the input source and see if the issue persists;
4. Connect a different device to the same input source on your TV to see if the issue is still present. This can help determine if the problem is with the TV or the input source.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same stable Wi-Fi network;
2. Check the casting device (e.g., smartphone, tablet, or computer) for any display or casting settings;
3. Restart the device from which you are casting content;
4. Do some cross-testings. Such as testing the casting with different content or apps or casting a different device to the TV, to see if the issue is still present.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
1. Examine the TV screen for physical damage, such as cracks or pressure marks;
2. Use a soft, microfiber cloth to gently clean the screen surface to see if the issue is resolved;
3. Some apps have their own display settings. Check if the app you're using has any specific settings for display;
4. Too much cache will cause the app to crash, you can clear data and cache for the app by going to [Settings] >> [Apps] >> select the app >> select [Clear data] and [Clear cache];
5. Make sure that the app is up to date. You can update the app by going to [Settings] >> [Apps] >> [Google Play Store] >> [Manage apps & games] >> [Updates] >> select the app >> [Update];
6. If the above doesn't work, you can uninstall it and then reinstall it from the Google Play Store.
Scenario 2:
If the issue occurs when you are using external device like DVD player or game console, please refer to the following methods:
1. Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports;
2. Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists;
3. Change the external device to a different appropriate port and use the TV remote to change the input source and see if the issue persists;
4. Connect a different device to the same input source on your TV to see if the issue is still present. This can help determine if the problem is with the TV or the input source.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same stable Wi-Fi network;
2. Check the casting device (e.g., smartphone, tablet, or computer) for any display or casting settings;
3. Restart the device from which you are casting content;
4. Do some cross-testings. Such as testing the casting with different content or apps or casting a different device to the TV, to see if the issue is still present.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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