Mijia Electric Shaver FAQ

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Basic InformationQ1: What are the selling points of the Mijia Electric Shaver?A: The selling points of the Mijia Electric Shaver are as follows:1. The shaver features dual-ring beard capture foils, an all-direction floating head, and a smooth, skin-friendly coating.2. It offers up to 90 days of battery life, a digital battery display, and IPX7 water resistance. Q2: What does the Mijia Electric Shaver look like?A: The Mijia Electric Shaver comes in two colors: light blue and dark gray. The appearance information about the shaver is as follows:1. The Mijia Electric Shaver features a protective cover that shields the shaving head when not in use. The shaving head itself is removable for easy cleaning and replacement. It is secured to a Shaving Head Holder.2. On the body of the shaver, there is a Power button to turn the device on and off, and three indicators, including the Travel Lock Indicator, Cleaning Indicator, and Battery Level Indicator.3. At the bottom of the shaver, a charging port is located for recharging the device, and it is protected by a rubber plug to prevent dust and moisture from entering. Q3: Where to check the serial number of the Mijia Electric Shaver?A: The Mijia Electric Shaver's SN information can be found in the following locations:1. On the back of the packaging box.2. On the bottom of the shaver body. Open the charging port cover to locate the QR code or the printed serial number. Q4: Why does the Mijia Electric Shaver have an odor after unboxing?A: There may be a slight odor when the Mijia Electric Shaver is first unpacked. This is caused by the long-term sealed packaging, which prevents the odor from dissipating inside the package. The odor will gradually dissipate after the product is used a few times and will not have any harmful effects on the human body. Please rest assured and use the product properly. Function UsageQ1: How many speed settings does the Mijia Electric Shaver have?A: The Mijia Electric Shaver has only one standard speed setting. Q2: Does the Mijia Electric Shaver have different shaving modes? How to switch between them?A: It has only one standard mode. Press the Power button briefly to turn it on or pause it. Q3: How to use the Mijia Electric Shaver?A: To use the Mijia Electric Shaver, please refer to the following information:1. Power on/off: Press the Power button to turn the device on or off (stop).2. Turn on/off Travel Lock: Press and hold the Power button for 3 seconds to enable or disable the travel lock. Q4: Does the Mijia Electric Shaver support a mode memory function?A: No, the Mijia Electric Shaver features only a single standard mode. Q5: Is the Mijia Electric Shaver noisy during use?A: The sound power of the Mijia Electric Shaver is ≤72 dB(A), which is considered normal.It is normal for the device to produce some noise during operation, as the blades generate sound through friction against the shaving foil while rotating at high speeds. All products undergo noise testing before leaving the factory, so you can use them with confidence. Q6: What are the precautions when using the Mijia Electric Shaver?A: The precautions when using the Mijia Electric Shaver are as follows:1. This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance.2. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.3. Children should be supervised to ensure that they do not play with the appliance.4. This appliance contains a non-replaceable battery.5. Detach the hand-held part from the supply cord before cleaning it in water.6. Cleaning and maintenance shall not be done by children without supervision.7. Keep the appliance and its cord out of reach of children less than 8 years old.8. Do not charge the shaver in a humid environment.9. Do not expose the appliance or battery to excessive temperatures.10. Be aware of the risk of the terminals of the battery-operated appliance or battery being short-circuited by metal objects.11. When the battery is at the end of its life or leaking, the appliance and battery must be properly disposed of at an official recycling point.12. When charging, you must use an external supply unit with an output terminal of 5 V & 1 A (the measured maximum output power is less than 15 W) that meets the requirements of the IEC 60335-1 standard. Q7: What to do if experiencing discomfort when using the Mijia Electric Shaver?A: Slight skin irritation can occur during the first few uses, which is normal. It is recommended to use the shaver regularly for 3 weeks (at least 3 times per week) to help the skin adapt as quickly as possible. It is also recommended to clean the shaving head and foil regularly to maintain hygiene and prevent bacterial growth that can irritate.The following measures can help relieve and prevent discomfort:1. After shaving, rinse your face with cold water to help tighten the pores. Apply a mild, alcohol-free, and fragrance-free aftershave or moisturizing lotion to soothe the skin.2. If severe redness, swelling, itching, or peeling occurs after every use, or if the discomfort persists for more than 1 day, you may be allergic to the shaving head material or have a damaged skin barrier. Stop using the shaver and seek medical attention promptly. Q8: What to do if the button on the Mijia Electric Shaver does not respond when pressed?A: If the button on the Mijia Electric Shaver does not respond when pressed, please refer to the following steps to troubleshoot:1. Check whether the shaver's battery level is too low. Press the Power button while the shaver is charging to check whether it can be turned on.2. Check whether the Travel Lock is enabled. Press and hold the Power button for 3 seconds to disable the Travel Lock, then try turning on the shaver again.3. If a large amount of beard residue has accumulated inside the shaving head, it can cause the motor to become jammed and prevent the shaver from starting. Remove the shaving head, clean out any debris, reinstall it, and then try turning on the shaver again. Q9: What to do if the Power button on the Mijia Electric Shaver is not working?A: If the Power button on the Mijia Electric Shaver is not working, please refer to the following steps to troubleshoot:1. Check whether dirt has accumulated around the button. If there is any dirt, clean it with a brush and then try using the button again.2. Check whether the button is loose, detached, or damaged. If the button is detached or damaged, please contact the after-sales service center for assistance. Q10: What to do if the Mijia Electric Shaver fails to remove certain facial hairs even after repeated passes?A: If the Mijia Electric Shaver fails to remove certain facial hairs even after repeated passes, please refer to the following steps to troubleshoot:1. Check that the battery level is sufficient. A low battery level can cause the motor speed to decrease, resulting in reduced shaving performance. Please charge the shaver in time.2. Clean the shaving head: Beard stubble and oil buildup may clog the shaving foil and reduce cutting performance. Remove the shaving head and thoroughly clean any remaining beard hairs. After cleaning, make sure the shaving head is correctly installed.3. Adjust your shaving technique: Gently place the shaving head against your skin without applying excessive pressure. Move it slowly in short strokes along the contours of your face. You can shave against the direction of facial hair growth. For areas that are more difficult to shave, such as the chin and neck, use small back-and-forth movements. If the facial hair is long, it is recommended to trim it shorter before shaving.4. Check the condition of the shaving head: If the shaving foil is deformed or the blades are worn or dull, the shaver may not shave effectively and may pull on the facial hair. It is recommended to purchase a new shaving head and replace the existing one. Q11: Why does the Mijia Electric Shaver cause bleeding after shaving?A: This could be caused by moving the Mijia Electric Shaver over the same area of the face too frequently or repeatedly. It is recommended to use short, gentle strokes when shaving. You can first feel the direction of hair growth with your hand, then keep the two shaving heads close to your face and shave against the direction of hair growth. There is no need to apply excessive pressure during shaving. The floating shaving head automatically adapts to changes in the contours of your face for a better shaving experience.Note:1. If you have pimples or acne, shaving may also cause the skin to be scratched and bleed. Avoid contact with these areas as much as possible when shaving.2. The shaver is a personal care product. Do not share it with others to avoid cross-contamination.3. Stop using the shaver if the shaving foil is damaged. Q12: Does the Mijia Electric Shaver support both dry and wet shaving?A: The Mijia Electric Shaver supports both dry and wet shaving. Charging and Battery EnduranceQ1: What are the battery model and capacity of the Mijia Electric Shaver?A: The Mijia Electric Shaver uses a 14650 lithium battery with a capacity of 1050 mAh. Q2: How long can the Mijia Electric Shaver be used on a single charge?A: When fully charged, the Mijia Electric Shaver provides approximately 90 minutes of total shaving time. Based on 1 minute of shaving per day, it can be used for up to approximately 90 days. Q3: What are the charging methods of the Mijia Electric Shaver, and how long does it take to fully charge the shaver?A: The Mijia Electric Shaver supports wired charging only. Open the charging port cover at the bottom of the shaver and use the included Type-C charging cable to connect it to a power source. It takes approximately 2 hours to fully charge.Note:Before charging, check whether there is any liquid in the charging port. Make sure the charging port is completely dry before charging. Q4: How long is the power cable for the Mijia Electric Shaver?A: The power cable of the Mijia Electric Shaver is approximately 50 cm. Q5: What is the standby time of the Mijia Electric Shaver?A: The standby time is approximately 90 minutes. Q6: Does the Mijia Electric Shaver support use while charging?A: The Mijia Electric Shaver can be used while charging. Q7: What are the charging voltage and current of the Mijia Electric Shaver?A: The rated input of the Mijia Electric Shaver is 5 V 1 A. Q8: What to do if the Mijia Electric Shaver cannot be charged?A: If the Mijia Electric Shaver cannot be charged, please refer to the following steps to troubleshoot:1. Check whether the ambient temperature is too low or too high. The product should be charged in an environment with a temperature between 5 °C and 35 °C.2. Check whether there is any dirt or moisture on the charging cable or the charging port at the bottom of the product. Clean or dry them thoroughly, then try charging again.3. Use the included charging cable to charge the product. The power adapter should be a standard 5 V/1 A adapter from a reputable manufacturer.4. If the issue persists after ruling out the above factors, please contact the after-sales service center. Q9: Why is the shaving time of the Mijia Electric Shaver shorter than the advertised duration even when fully charged?A: If the shaving time of the Mijia Electric Shaver is shorter than the advertised duration even when fully charged, please refer to the following information:1. If the shaving head has not been cleaned for a long time, accumulated beard stubble can increase the motor load. It is recommended to thoroughly clean the shaving head.2. Using the shaver in a low-temperature environment can also reduce its operating or standby time.3. The advertised battery endurance is approximately 90 days when fully charged, based on one shaving session per day, with each session lasting 1 minute. This is equivalent to approximately 90 minutes of total shaving time. Actual battery endurance depends on the shaving frequency and duration of each shaving session and should be evaluated accordingly.4. If the actual battery endurance is significantly shorter than advertised. For example, the shaver can only be used for 5–30 days when shaving once a day for 1 minute each time; please contact the after-sales service center. Q10: What skin type is the Mijia Electric Shaver suitable for? Can it be used on sensitive skin?A: The Mijia Electric Shaver is suitable for oily, dry, combination, and sensitive skin. As individual skin conditions vary, please stop using the shaver and seek medical attention if you experience any skin discomfort. Xiaomi Home AppQ1: Can the Mijia Electric Shaver connect to the Xiaomi Home App?A: The Mijia Electric Shaver can not connect to the Xiaomi Home App. Q2: Which mobile operating system versions are compatible with the Mijia Electric Shaver?A: Since it does not support connection to the Xiaomi Home App, mobile operating system compatibility is not applicable. IndicatorQ1: What to do if the indicator on the Mijia Electric Shaver does not light up?A: If the indicator on the Mijia Electric Shaver does not light up, please refer to the following steps to troubleshoot:1. Check whether the shaver's battery level is too low. While the shaver is charging, check whether the indicator displays the battery level properly.2. Check whether the Travel Lock is enabled. When the Travel Lock is enabled, it is normal for the battery indicator not to display. Press and hold the Power button for 3 seconds to disable the Travel Lock, then try turning on the shaver again.3. If the above issues have been ruled out, the indicator may be faulty. Please contact the after-sales service center. Q2: What does the battery level indicator on the Mijia Electric Shaver mean?A: The meanings of the battery level indicator on the Mijia Electric Shaver are as follows:1. When the shaver is charging, the battery indicator remains on regardless of the battery level, from 0% to 100%.2. During use, the battery indicator remains on when the battery level is between 11% and 100%.3. During use, the battery indicator flashes when the battery level drops to 10% or below. This is not a product malfunction. Charge the shaver promptly.4. When the battery level reaches 0%, the battery indicator flashes three times and then turns off. Safe TravelQ1: Is the Mijia Electric Shaver waterproof? Can it be used while showering?A: It has an IPX7 waterproof rating. It is not suitable for use while showering. Please do not turn it on or shave during a bath or shower. Q2: Can the Mijia Electric Shaver be taken on a plane? Are there restrictions regarding the battery?A: The Mijia Electric Shaver contains a built-in lithium battery. In accordance with aviation regulations, it is prohibited from being checked in and should be carried in your hand luggage. Please check the specific regulations of your airline before traveling, and it is recommended to activate the travel lock to prevent accidental activation. Q3: What is the waterproof rating of the Mijia Electric Shaver?A: It has an IPX7 waterproof rating. Q4: How to use the travel lock function on the Mijia Electric Shaver?A: To use the travel lock function of the Mijia Electric Shaver, please refer to the following information:1. Press and hold the Power button for 3 seconds. The travel lock indicator will light up, indicating the lock is engaged.2. Press and hold the Power button for 3 seconds; the shaver will start up, indicating the travel lock has been disengaged. Accessory InformationQ1: Can the shaving head of the Mijia Electric Shaver be replaced? What is the model number of the replacement head?A: Yes, it is replaceable. There are two color options for the shaving head: light blue and dark gray; the model number is QDL12. Q2: What is the lifespan of the shaving head of the Mijia Electric Shaver? How often should it be replaced?A: The lifespan of the shaving head is one year. As the shaving head is a consumable, the actual replacement frequency depends on usage. It is recommended to replace the shaving head once a year. Q3: Is the shaving head for the Mijia Electric Shaver compatible with other shaving heads?A: No, it is not compatible.The Global version and the European version of the Mijia Electric Shaver replacement head also differ:The Global version uses a C-type shaving foil and C-type blade, whereas the European version uses an S-type shaving foil and a straight blade (please refer to the picture below).Global version:European version:For your reference, the primary countries or regions where these versions are used are listed below:Global Version:Southeast Asia & Oceania: Australia, Malaysia, Thailand, Philippines, Singapore, New Zealand, IndonesiaCIS: Belarus, Russian Federation, Kazakhstan, Uzbekistan.Africa: South Africa, Kenya, Nigeria, Algeria.East Asia: Hong Kong, Taiwan.Latin America: Brazil, Mexico, Peru, Chile, Colombia, El Salvador, Paraguay, Uruguay, Central America, Bolivia, Venezuela.Middle East: UAE, Qatar, Oman, Iraq, Pakistan, Jordan.European Version:Europe: Spain, Italy, Ireland, Ukraine, Poland, Bulgaria, Greece, Norway, Finland, Sweden, Denmark, Switzerland, Belgium, Luxembourg, Portugal, Czech Republic, Hungary, Slovakia, Slovenia, Lithuania, Estonia, Latvia, Croatia, Cyprus, Malta, Romania, Serbia, Iceland, Israel, Turkey.Africa: Egypt, Morocco.Germany, France, Netherlands, UK. Cleaning and MaintenanceQ1: Can the Mijia Electric Shaver be fully washed with water?A: The Mijia Electric Shaver has passed IPX7 water-resistance testing and can be washed with water. However, do not immerse it in water for an extended period. Q2: How to clean the Mijia Electric Shaver?A: After more than 15 minutes of accumulated use, the cleaning indicator will automatically blink 6 times. Clean the shaving head promptly to prevent stubble from clogging it.To clean the Mijia Electric Shaver, please refer to the following steps:1. Before cleaning the shaver, make sure it is not being charged and is turned off.2. Rinse the shaver under a tap with clean water.3. Press the release button to open the shaving head.4. Rinse the shaving head holder and internal parts with water or clean them with a cleaning brush. Do not wipe with towels or tissues.5. Reattach the shaving head cover after the shaving head and shaver body are completely dry.Note:During cleaning, make sure the charging port rubber plug is securely in place. Do not rinse the charging port or the boom of the shaver body. Frequently Asked QuestionsQ1: What to do if the battery level indicator of the Mijia Electric Shaver displays "E2"?A: If the battery level indicator of the Mijia Electric Shaver displays "E2", it is because the shaving head is not properly installed or is clogged with beard stubble or foreign objects.Open the shaving head and clean any beard stubble or foreign objects inside. Alternatively, remove and reinstall the shaving head holder, then try turning on the shaver again. If "E2" still appears after cleaning and reinstalling the shaving head, please contact the after-sales service center. Q2: What to do if the battery level indicator of the Mijia Electric Shaver displays "E1"?A: If an abnormal device temperature is detected, the battery level indicator displays an E1 error. Please use the shaver in an ambient temperature between 5 °C and 35 °C. If the error persists after allowing the device to cool down, please contact the after-sales service center. Q3: What to do if the cleaning indicator on the Mijia Electric Shaver lights up?A: After a cumulative usage time of more than 15 minutes, the cleaning indicator will automatically flash six times. When this happens, remove the shaving head and clean any accumulated facial hair or foreign objects. The indicator will reset after cleaning is completed. Q4: What to do if the shaving head of the Mijia Electric Shaver does not rotate?A: If the shaving head of the Mijia Electric Shaver does not rotate, please refer to the following troubleshooting steps:1. Remove the shaving head holder and turn on the shaver to check whether the main unit operates properly. If the main unit starts and runs properly, it is functioning as expected.2. The shaving head holder can not be properly installed on the main unit due to vibration during transportation or improper installation during routine maintenance. Remove the shaving head holder, then reinstall it while the shaver is powered on, making sure it is properly aligned with the slots. Q5: What to do if the Mijia Electric Shaver shakes?A: If the Mijia Electric Shaver shakes, please refer to the following troubleshooting steps:1. The shaving head and shaving head holder feature a floating design, so slight movement and some noise when shaken are normal.2. Remove the shaving head and shaving head holder, then shake the main unit separately to check for any abnormal noise. If the main unit makes an abnormal noise, please contact the after-sales service center. Q6: How to check the battery level of the Mijia Electric Shaver?A: When the Mijia Electric Shaver is powered on or charging, the battery level indicator will display the current battery level. Q7: Is it normal for there to be a visible gap around the shaving head of the Mijia Electric Shaver?A: Yes, this is normal. The shaving head and shaving head holder are both detachable, so a slight gap can be present when they are assembled. The top cover and main body are also assembled components, so a slight visible gap or minor unevenness at the connection point is a normal result of the manufacturing process. This does not affect shaving performance, water resistance, or the service life of the shaver. You can use it properly. Q8: Is it normal for the Mijia Electric Shaver to have visible lines on the main body when first received?A: Yes, this is normal. The line is a mold parting line and does not indicate that the product is cracked. It is a normal result of the manufacturing process and does not affect product quality or water resistance. You can continue using the shaver properly.