Mijia Front Load Washer 7kg FAQ

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Product SpecificationsQ1: What are the key selling points of the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg features the following selling points:1. The Mijia Front Load Washer 7kg achieves A-20% washing energy efficiency with a 525 mm large-diameter drum and Power Wash strong water flow for more thorough washing.2. The Mijia Front Load Washer 7kg features steam sterilization and mite removal to protect family health.3. The Mijia Front Load Washer 7kg has an ultra-slim, fully built-in body.4. It supports being added to the Xiaomi Home App for an intelligent life, with full-link OTA upgrade support.5. Color LCD display that is easy to understand and use.6. Ultra-slim, fully built-in body that fits naturally into cabinetry without excess or protrusion. Q2: In which countries and regions is the Mijia Front Load Washer 7kg available?A: The Mijia Front Load Washer 7kg is available in the following countries and regions: the EU (23 countries), Moldova, Serbia, Uruguay, Paraguay, Azerbaijan, Switzerland, Angola, and the UK. Q3: What color is the Mijia Front Load Washer 7kg available in?A: The Mijia Front Load Washer 7kg is available in Snow White. Q4: What are the body dimensions of the Mijia Front Load Washer 7kg?A: The body dimensions of the Mijia Front Load Washer 7kg are 598 mm × 450 mm × 850 mm (width × depth × height). Q5: What are the package dimensions of the Mijia Front Load Washer 7kg?A: The package dimensions of the Mijia Front Load Washer 7kg are 650 mm × 485 mm × 890 mm (width × depth × height). Q6: What is the net weight of the Mijia Front Load Washer 7kg?A: The net weight of the Mijia Front Load Washer 7kg is 52 kg. Q7: What is the gross weight of the Mijia Front Load Washer 7kg?A: The gross weight of the Mijia Front Load Washer 7kg is 56 kg. Q8: What material is the body of the Mijia Front Load Washer 7kg made of?A: The body of the Mijia Front Load Washer 7kg is made of PCM (Pre-coated Metal). Q9: What material is the inner drum of the Mijia Front Load Washer 7kg made of?A: The inner drum of the Mijia Front Load Washer 7kg is made of stainless steel. Q10: What material is the door of the Mijia Front Load Washer 7kg made of?A: The door glass of the Mijia Front Load Washer 7kg is made of borosilicate glass, with no anti-scald cover. Q11: What are the operating environment requirements for the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg requires an operating environment temperature of 0 °C to 40 °C. Operating outside this range may affect the washer's performance. Q12: What is the water resistance rating of the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg has a water resistance rating of IPX4. Q13: What is the energy efficiency rating of the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg has an energy efficiency rating of A-20%. Q14: What is the noise level of the Mijia Front Load Washer 7kg?A: The maximum spin noise level of the Mijia Front Load Washer 7kg is ≤ 71 dB. Q15: What water pressure does the Mijia Front Load Washer 7kg require?A: The Mijia Front Load Washer 7kg requires a water pressure of 0.05 MPa to 0.8 MPa. Q16: What is the name of the App used to connect and manage the Mijia Front Load Washer 7kg?A: The App used to connect and manage the Mijia Front Load Washer 7kg is the Xiaomi Home App. Q17: What is the rated voltage of the Mijia Front Load Washer 7kg?A: The rated voltage of the Mijia Front Load Washer 7kg is 220 – 240 V. Operating outside this voltage range may affect the washer's operation. Q18: What is the rated washing power of the Mijia Front Load Washer 7kg?A: The rated washing power input of the Mijia Front Load Washer 7kg is 1,200 – 1,450 W for the EU version and 1,200 W for the UK version. Q19: What is the length of the power cord of the Mijia Front Load Washer 7kg?A: The power cord of the Mijia Front Load Washer 7kg is 1.5 m long. Q20: What is the length of the inlet hose of the Mijia Front Load Washer 7kg?A: The inlet hose of the Mijia Front Load Washer 7kg is 1.5 m long. Q21: What is the inlet hose specification of the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg uses a 6-point (3/4 inch) threaded inlet hose, 1.5 m in length. Q22: What is the length of the drain hose of the Mijia Front Load Washer 7kg?A: The drain hose of the Mijia Front Load Washer 7kg extends 1.5 m from the washer body.Note:The total length of the drain hose is 2.25 m. Please refer to the actual product. Q23: What is the drain hose specification of the Mijia Front Load Washer 7kg?A: The drain hose of the Mijia Front Load Washer 7kg has the following specifications: connector outer diameter of 26 mm, connector inner diameter of 20 mm, and hose outer diameter of 22.5 mm. Q24: Does the Mijia Front Load Washer 7kg have a night mode?A: The Mijia Front Load Washer 7kg supports night mode, but this feature can only be accessed through the Xiaomi Home App after the washer is connected. Q25: Does the Mijia Front Load Washer 7kg use top drainage or bottom drainage?A: The Mijia Front Load Washer 7kg uses top drainage. Q26: Does the Mijia Front Load Washer 7kg support remote control?A: The Mijia Front Load Washer 7kg supports remote control via a wireless network. The washer connects through 2.4 GHz Wi-Fi.Note:The EU version supports Bluetooth BLE 5.0 (Bouffalo BL602), while the UK version does not support Bluetooth. Q27: What is the power plug specification of the Mijia Front Load Washer 7kg?A: The EU version of the Mijia Front Load Washer 7kg uses an EU 3-pin plug (Type F).The UK version uses a UK 3-pin plug (Type G). Q28: What type of door lock does the Mijia Front Load Washer 7kg use?A: The Mijia Front Load Washer 7kg uses an electromagnetic door lock. Q29: Is the door seal of the Mijia Front Load Washer 7kg antibacterial?A: The Mijia Front Load Washer 7kg is equipped with an antibacterial door seal. Q30: What is a BLDC motor, and what are its advantages in the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg uses a BLDC (Brushless Direct Current) motor, which replaces carbon brushes with electronic commutation. This makes the motor more energy-efficient, quieter, longer-lasting, and more precise in speed control. Function UsageQ1: What should be noted before using the Mijia Front Load Washer 7kg?A: The following content is for reference only. Please refer to the latest user manual for the Mijia Front Load Washer 7kg for actual instructions.Carefully check the care label on the clothes before washing!1. Do not wash clothes with any of the following symbols in the washing machine; otherwise, clothes may be damaged:2. Do not wash clothes stained with flammable substances such as gasoline, petroleum, benzene, and alcohol.3. Do not wash clothes contaminated with chemicals.4. Do not wash heavy and highly absorbent items such as carpets, as this may cause imbalance and excessive vibration in the machine.5. Do not wash clothes prone to staining or cracking, such as those with prints and multicolored seams.6. Do not wash clothes with lace, silk, or other materials that can easily snag or unravel.7. Do not wash suits, woolen coats, fur coats, leather garments, cheongsams, formal dresses, etc.8. Do not wash bras with metal underwires.9. Do not wash clothes with irremovable metal or plastic ornaments.10. Do not wash fabrics containing metal wires.11. Do not wash raincoats, car covers, or other waterproof items that are not machine washable.12. Check the care label on the clothes before washing, and select an appropriate washing method:13. Wash colored items separately to avoid staining.14. When washing large items, add two or three smaller items to avoid a spin error during the spin cycle due to weight imbalance.15. Check all pockets before washing to prevent items such as hairpins, coins, and keys from damaging the clothing.16. For heavily stained laundry, apply a small amount of detergent directly to the heavy stains and rub gently before putting it in the washing machine.17. Before starting a wash cycle, make sure that no item is trapped in the door seal of the washing machine to prevent damage to the laundry and the seal.18. Before loading laundry into the washing machine, tie up the straps, fasten the buttons, and zip up thezippers. Remove metal ornaments. Use a brush to remove debris like sand from clothes and the hems. Turn clothes prone to pilling inside out.19. Before washing curtains, remove accessories such as curtain hooks and rings.20. Place small items (such as handkerchiefs, gloves, socks, and bras) and easily tangled or worn items in a laundry bag before washing.21. Do not exceed the Max. washing capacity when washing clothes (Max. washing capacity varies based on the cycle); otherwise, the washing performance will be affected.22. The appliance automatically redistributes the load throughout the cycle to ensure a balanced load before spinning. Therefore, there may be a difference of up to 30 minutes between the actual wash duration and the displayed time. Q2: How should detergent be placed in the Mijia Front Load Washer 7kg?A: To add detergent to the Mijia Front Load Washer 7kg, please refer to the following steps:1. Pull out the detergent dispenser drawer.2. Pour detergent into the detergent compartment, which is located on the left part of the drawer. Follow the detergent manufacturer's instructions for the appropriate amount.3. Close the detergent dispenser drawer.4. If any detergent spills, wipe it clean with a cloth as soon as possible.Note:1. Add laundry detergent into the detergent compartment at the start of the wash cycle.2. Do not use too much detergent, as this can cause excessive suds, which may prevent thorough rinsing. Q3: How should fabric softener be placed in the Mijia Front Load Washer 7kg?A: To add fabric softener to the Mijia Front Load Washer 7kg, please refer to the following steps:1. Pull out the detergent dispenser drawer.2. Pour fabric softener into the fabric softener compartment, which is located in the middle of the drawer. Follow the fabric softener manufacturer's instructions for the appropriate amount.3. Close the detergent dispenser drawer.Note:1. Add fabric softener before washing.2. If concentrated fabric softener is used, evenly dilute it with water in the appropriate proportion.3. Do not exceed the Max. line.4. Do not add laundry detergent (powder or liquid) to the fabric softener compartment. Q4: How should laundry pods be placed in the Mijia Front Load Washer 7kg?A: When using laundry pods with the Mijia Front Load Washer 7kg, place them directly into the drum along with the laundry through the door opening. Q5: How should disinfectant be placed in the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg does not have a dedicated compartment for adding disinfectant. Q6: Can disinfectant be added to the detergent dispenser drawer of the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg does not have a dedicated disinfectant inlet. Disinfectant should not be added to the detergent dispenser drawer. Q7: Can the Mijia Front Load Washer 7kg be filled with water manually?A: The Mijia Front Load Washer 7kg uses a front-loading drum design and cannot be filled with water manually. Q8: Can the Mijia Front Load Washer 7kg have its end-of-cycle tone customized?A: The Mijia Front Load Washer 7kg does not support customizing the end-of-cycle tone. However, the tone can be turned off by selecting [Night wash] mode in the Xiaomi Home App or by tapping the three-dot menu in the top-right corner of the washer's page in the App and disabling [Notification sound]. Q9: How to set the washing time on the Mijia Front Load Washer 7kg?A: To set the washing time on the Mijia Front Load Washer 7kg, select the My Time program in the Xiaomi Home App, which allows you to customize the washing duration. Other programs do not support time adjustment. Q10: How to set the number of rinse cycles on the Mijia Front Load Washer 7kg?A: There are two methods to set the number of rinse cycles on the Mijia Front Load Washer 7kg:Method 1:Press and hold the Delay button to add one additional rinse cycle.Method 2:Open the Xiaomi Home App, select the desired program, then tap the rinse option to confirm the number of rinse cycles. Q11: How to use the delay timer function on the Mijia Front Load Washer 7kg?A: To use the delay timer on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, then press the Delay button repeatedly to set the desired delay time. Once the delay is set, press the Start/Pause button to begin.Note:The delay timer schedules the completion time of the wash cycle, not the start time. Q12: How to set the spin speed on the Mijia Front Load Washer 7kg?A: To set the spin speed on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, press the Program button to select the desired program, then press the Spin button on the control panel to adjust the spin speed. Press the Start/Pause button to begin.Note:Some programs (such as Tub Clean and ECO 40-60) do not allow spin speed adjustment. Q13: How to use the Smart program on the Mijia Front Load Washer 7kg?A: To use the Smart program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the upper part of the control panel to select the Smart program, then press the Start/Pause button to run the Smart program. Q14: What is the maximum washing capacity of the Smart program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Smart program on the Mijia Front Load Washer 7kg is 6 kg. Q15: How to use the Quick program on the Mijia Front Load Washer 7kg?A: To use the Quick program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the upper part of the control panel to select the Quick program, then press the Start/Pause button to run the Quick program. Q16: What is the maximum washing capacity of the Quick program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Quick program on the Mijia Front Load Washer 7kg is 2 kg. Q17: How to use the Intensive program on the Mijia Front Load Washer 7kg?A: To use the Intensive program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the upper part of the control panel to select the Intensive program, then press the Start/Pause button to run the Intensive program. Q18: What is the maximum washing capacity of the Intensive program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Intensive program on the Mijia Front Load Washer 7kg is 7 kg. Q19: How to use the Wool program on the Mijia Front Load Washer 7kg?A: To use the Wool program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the upper part of the control panel to select the Wool program, then press the Start/Pause button to run the Wool program. Q20: What is the maximum washing capacity of the Wool program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Wool program on the Mijia Front Load Washer 7kg is 2 kg. Q21: How to use the High Temp program on the Mijia Front Load Washer 7kg?A: To use the High Temp program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the upper part of the control panel to select the High Temp program, then press the Start/Pause button to run the High Temp program. Q22: What is the maximum washing capacity of the High Temp program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the High Temp program on the Mijia Front Load Washer 7kg is 6 kg. Q23: How to use the Rinse & Spin program on the Mijia Front Load Washer 7kg?A: To use the Rinse & Spin program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the upper part of the control panel to select the Rinse & Spin program, then press the Start/Pause button to run the Rinse & Spin program. Q24: What is the maximum capacity of the Rinse & Spin program on the Mijia Front Load Washer 7kg?A: The maximum capacity of the Rinse & Spin program on the Mijia Front Load Washer 7kg is 7 kg. Q25: How to use the Spin Only program on the Mijia Front Load Washer 7kg?A: To use the Spin Only program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the upper part of the control panel to select the Spin Only program, then press the Start/Pause button to run the Spin Only program. Q26: What is the maximum spin capacity of the Spin Only program on the Mijia Front Load Washer 7kg?A: The maximum spin capacity of the Spin Only program on the Mijia Front Load Washer 7kg is 7 kg. Q27: How to use the Cotton program on the Mijia Front Load Washer 7kg?A: To use the Cotton program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the lower part of the control panel to select the Cotton program, then press the Start/Pause button to run the Cotton program. Q28: What is the maximum washing capacity of the Cotton program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Cotton program on the Mijia Front Load Washer 7kg is 7 kg. Q29: How to use the ECO 40-60 program on the Mijia Front Load Washer 7kg?A: To use the ECO 40-60 program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the lower part of the control panel to select the ECO 40-60 program, then press the Start/Pause button to run the ECO 40-60 program.Note:The ECO 40-60 program is suitable for washing normally soiled cotton garments labeled as washable at 40 °C or 60 °C. Q30: What is the maximum washing capacity of the ECO 40-60 program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the ECO 40-60 program on the Mijia Front Load Washer 7kg is 7 kg. Q31: How to use the Delicate program on the Mijia Front Load Washer 7kg?A: To use the Delicate program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the lower part of the control panel to select the Delicate program, then press the Start/Pause button to run the Delicate program. Q32: What is the maximum washing capacity of the Delicate program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Delicate program on the Mijia Front Load Washer 7kg is 4 kg. Q33: How to use the Bedding program on the Mijia Front Load Washer 7kg?A: To use the Bedding program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the lower part of the control panel to select the Bedding program, then press the Start/Pause button to run the Bedding program. Q34: What is the maximum washing capacity of the Bedding program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Bedding program on the Mijia Front Load Washer 7kg is 2 kg. Q35: How to use the Hygiene program on the Mijia Front Load Washer 7kg?A: To use the Hygiene program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the lower part of the control panel to select the Hygiene program, then press the Start/Pause button to run the Hygiene program. Q36: What is the maximum washing capacity of the Hygiene program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Hygiene program on the Mijia Front Load Washer 7kg is 3 kg. Q37: How to use the 20 °C program on the Mijia Front Load Washer 7kg?A: To use the 20 °C program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, repeatedly press the Program button on the lower part of the control panel to select the 20 °C program, then press the Start/Pause button to run the 20 °C program.Note:The 20 °C program is suitable for washing lightly soiled cotton fabrics that are not suitable for high-temperature washing. Q38: What is the maximum washing capacity of the 20 °C program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the 20 °C program on the Mijia Front Load Washer 7kg is 7 kg. Q39: How to use the Tub Clean program on the Mijia Front Load Washer 7kg?A: To use the Tub Clean program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, repeatedly press the Program button on the lower part of the control panel to select the Tub Clean program, then press the Start/Pause button to run the Tub Clean program.Note:Do not load any laundry or add any detergent when running the Tub Clean program. Q40: How to use the Steam function on the Mijia Front Load Washer 7kg?A: To use the Steam function on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, select a program, then press the Steam button in standby mode to activate the steam function. This function effectively removes bacteria from laundry. Once the steam function is activated, the corresponding icon will remain lit during the program and turn off when the program ends. If the program's set water temperature is 40 °C, 60 °C, or 80 °C, the temperature setting will remain unchanged. If the set temperature is below 40 °C, the program will automatically adjust to 40 °C. Q41: How to adjust the washing temperature on the Mijia Front Load Washer 7kg?A: To adjust the washing temperature on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, select a program, then in standby mode press the Temp. button to choose the appropriate water temperature for the laundry: cold water, 30 °C, 40 °C, 60 °C, or 80 °C. The available options vary depending on the selected program. Cold water is displayed as "--" on the screen. The water temperature can only be adjusted before the program starts or while the program is paused and has not yet begun heating. Once heating has started, the water temperature cannot be changed. Q42: How to enable the child lock on the Mijia Front Load Washer 7kg?A: To enable the child lock on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, select and start a program, then press and hold the Spin button. The child lock icon will light up or turn off to indicate that the child lock has been enabled or disabled. Q43: How to use a custom program on the Mijia Front Load Washer 7kg?A: To use a custom program on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, open the Xiaomi Home App, select a custom program and choose the desired settings, then press the Start/Pause button to run the custom program. Q44: What is the maximum washing capacity of a custom program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of a custom program on the Mijia Front Load Washer 7kg depends on the selected function. Please refer to the actual display in the Xiaomi Home App for the specific capacity. Q45: How to add laundry during a wash cycle on the Mijia Front Load Washer 7kg?A: To add laundry during a wash cycle on the Mijia Front Load Washer 7kg, two conditions must be met:1. The water level in the washer must have dropped to a safe level.2. The internal temperature of the washer must have reached a safe temperature.Follow these steps:1. Press the Pause button to stop the washer.2. Open the door and add the laundry.3. If the door cannot be opened, use one of the following methods:(1). Select the Spin Only program to drain the water, then press the Pause button again and open the door.(2). If the internal temperature is high, wait for it to drop before opening the door.4. Close the door and restart the washer. Q46: Does the Hygiene program on the Mijia Front Load Washer 7kg require the faucet to be turned on?A: The faucet must remain turned on throughout the entire Hygiene program on the Mijia Front Load Washer 7kg. Q47: How does the Hygiene program on the Mijia Front Load Washer 7kg achieve sterilization?A: The Hygiene program on the Mijia Front Load Washer 7kg achieves sterilization by heating the water inside the drum. Q48: What is the maximum washing capacity of the Hygiene program on the Mijia Front Load Washer 7kg?A: The maximum washing capacity of the Hygiene program on the Mijia Front Load Washer 7kg is 3 kg. Q49: What is the mite removal rate of the Hygiene program on the Mijia Front Load Washer 7kg?A: The mite removal rate of the Hygiene program on the Mijia Front Load Washer 7kg is 99.99%. Q50: How to use the spray function on the Mijia Front Load Washer 7kg?A: Some programs on the Mijia Front Load Washer 7kg include a built-in spray function. This function cannot be selected independently. Q51: How to use the drum light on the Mijia Front Load Washer 7kg?A: The drum light on the Mijia Front Load Washer 7kg turns on automatically during program operation. Q52: Does the drum light on the Mijia Front Load Washer 7kg have a time limit?A: The drum light on the Mijia Front Load Washer 7kg will automatically turn off after a period of time during operation. Q53: Can the water level be adjusted on the Mijia Front Load Washer 7kg?A: To use the high water level on the Mijia Front Load Washer 7kg, press and hold the Power button to turn on the washer, place the laundry in the drum and close the door, open the Xiaomi Home App, select a wash program, and choose the high water level option from the program menu. Then press the Start/Pause button to run the program. Q54: Does the Mijia Front Load Washer 7kg have an anti-wrinkle function?A: The Mijia Front Load Washer 7kg does not have an anti-wrinkle function. Q55: How much detergent should be added when manually dosing the Mijia Front Load Washer 7kg?A: When adding detergent to the Mijia Front Load Washer 7kg, use a low-foam detergent and follow the detergent manufacturer's instructions. When adding fabric softener, dilute it with water first and do not exceed the MAX line. Q56: Can a laundry bag be used with the Mijia Front Load Washer 7kg?A: A laundry bag can be used with the Mijia Front Load Washer 7kg when washing small items. Q57: What type of detergent should be used with the Mijia Front Load Washer 7kg?A: When using the Mijia Front Load Washer 7kg, select a low-foam detergent and follow the detergent manufacturer's instructions. Q58: Does the capacity of the Mijia Front Load Washer 7kg refer to dry or wet laundry?A: The capacity of the Mijia Front Load Washer 7kg refers to the dry laundry capacity. Q59: Can items be placed on top of the Mijia Front Load Washer 7kg?A: It is not recommended to place items on top of the Mijia Front Load Washer 7kg, especially electronic appliances. Electromagnetic fields may cause operational errors, and vibrations from the washer may cause items to fall. Q60: How to open the door during a wash cycle on the Mijia Front Load Washer 7kg?A: To open the door during a wash cycle on the Mijia Front Load Washer 7kg, two conditions must be met:1. The water level in the washer must have dropped to a safe level.2. The internal temperature of the washer must have reached a safe temperature.Follow these steps:1. Press the Pause button to stop the washer.2. Try to open the door.3. If the door cannot be opened, use one of the following methods:(1). Select the Spin Only program to drain the water, then press the Pause button again and open the door.(2). If the internal temperature is high, wait for it to drop before opening the door.(3). If you cannot wait for a long time, open the drain pump filter cover, remove the emergency drain plug, and let the water drain out.4. In an emergency, use a screwdriver to pull the emergency release cord to open the door.Note:The emergency release cord should only be used in emergencies. Do not use it under normal circumstances. Q61: What are the meanings of icons on the control panel on the Mijia Front Load Washer 7kg?A: Please refer to the following introduction:Function icons:1. Wireless Network:This device only supports 2.4GHz wireless networks.A lit wireless network icon indicates that the washing machine is successfully connected to the Internet, enabling remote control and status check via the Xiaomi Home app. A slowly blinking wireless network icon indicates that the washing machine is waiting for network configuration.A quickly blinking wireless network icon indicates a network configuration error, and a reset is necessary. To reset the wireless network: While in standby mode, press and hold the button for 7 seconds until the wireless network icon blinks to indicate completion.2. Steam:A lit steam icon indicates that the steam function is active, adding 30 minutes to the cycle duration.3. Door Lock:A lit door lock icon means the door is locked and cannot be opened. When the icon goes out, it means the door is unlocked.4. Remote Control:A lit remote control icon indicates that remote control is enabled. When the icon goes out, it means remote control is disabled.5. Child Lock:A lit child lock icon means child lock is enabled. When the icon goes out, it means child lock is disabled.Digital display:1. Remaining cycle time2. Delay time3. Water temperature4. Spin speed5. Rinse times6. Error codePrograms (in panel):1. Smart: Suitable for washing mixed loads of cotton, linen, and synthetic fabrics for daily wear. The maximum washing capacity is 6 kg.2. Quick: Suitable for washing thin, lightly soiled fabrics. The maximum washing capacity is 2 kg.3. Intensive: Suitable for washing moderately or heavily soiled fabrics. It is recommended to pre-treat stubborn stains with laundry detergent before machine washing. The maximum washing capacity is 7 kg.4. Wool: Suitable for washing machine-washable woolen fabrics. The maximum washing capacity is 2 kg.5. High Temp: Suitable for washing fabrics that can withstand high temperatures. The maximum washing capacity is 6 kg.6. Rinse & Spin: Suitable for clothes that only need rinsing or that require an extra rinse cycle with fabric softeners. The maximum washing capacity is 7 kg.7. Spin Only: Removes excess water from the laundry by spinning only. The maximum washing capacity is 7 kg.8. Cotton: Suitable for washing cotton and linen fabrics. The maximum washing capacity is 7 kg.9. ECO 40-60: Suitable for cleaning normally soiled cotton laundry labeled as washable at 40°C or 60°C. The maximum washing capacity is 7 kg.10. Delicate: Suitable for washing easily deformed clothes such as knitwear and dresses. The maximum washing capacity is 4 kg.11. Bedding: Suitable for washing bed sets and lightweight quilts. It is recommended to only wash one type of quilt at a time. The maximum washing capacity is 2 kg.12. Hygiene: Suitable for washing cotton items like clothing and bedding that can withstand high temperatures and have high sterilization requirements. The maximum washing capacity is 3 kg.13. 20°C: Suitable for washing lightly soiled cotton fabrics that are not suitable for high-temperature washing. The maximum washing capacity is 7 kg.14. Tub Clean: Removes stains inside the drum. You can add drum cleaner, but do not load any laundry.Button group:1. Power button: Press and hold the button for 1 second to turn on the washing machine; press and hold the button for 2 seconds to turn it off.2. Start/Pause button: Press the button to start or pause a program. Pressing the button during a program will pause the washing machine; pressing the button again will resume operation.3. Program buttons × 2: After the appliance is turned on, press the program button to select a desired program. The indicator for the selected program on the display will blink, and the display will show the duration of the program.4. Spin button: Press this button to select the spin speed. The display will show the current selection.5. Delay button: Press the delay button to enter the delay mode, and repeatedly press the button to cycle through available delay options. Each press adds 1 hour, up to a maximum of 24 hours. Subsequent presses will cycle through the minimum delay time, 24 hours, and the current remaining time.6. Steam button: In standby mode, press the steam button to activate the steam function, which can effectively remove bacteria from the laundry. When the steam function is activated, its icon will remain lit during the program and go out after the program ends. If the set water temperature is 40°C, 60°C, or 80°C in the program, it will remain unchanged; if the set water temperature is below 40°C, the program will automatically default to 40°C.7. Temp. button: Press the temp. button to select an appropriate water temperature based on the items to be washed: cold water, 30°C, 40°C, 60°C, or 80°C. Options may vary by program. Cold water is displayed as "--". Water temperature can only be set before a program starts or during the paused state before heating begins. Once heating starts, the water temperature cannot be adjusted.8. Child Lock: Press and hold the spin button, and the child lock icon will light up or go out, indicating that child lock is enabled or disabled.9. Extra Rinse: Press and hold the delay button to add another rinse cycle. Press and hold the button again to restore the default rinse times.10. Wireless Network: After powering on, press and hold the steam button to enable wireless network. The wireless network icon will blink. Follow the instructions in the Xiaomi Home App to add the device to your network.11. Remote Control: Press and hold the steam button and the temp. button together and the remote control icon will light up or go out, indicating that remote control is enabled or disabled. Interaction with other devices is not supported when remote control is disabled. Q62: Where is the water inlet on the Mijia Front Load Washer 7kg?A: The water inlet on the Mijia Front Load Washer 7kg is located at the left rear of the machine when facing it. Q63: How to choose the right wash program for different types of laundry in the Mijia Front Load Washer 7kg?A: Select the corresponding program on the Mijia Front Load Washer 7kg based on the type of clothing being washed. Q64: How to connect the Mijia Front Load Washer 7kg to the Xiaomi Home App?A: To connect the Mijia Front Load Washer 7kg to the Xiaomi Home App, follow these instructions:1. Scan the QR code in the user manual to download and install the Xiaomi Home App. If the App is already installed, you will be directed to the connection setup page. Alternatively, search for "Xiaomi Home" in the app store to download and install it.2. Open the Xiaomi Home App, tap the "+" icon in the top-right corner, and follow the instructions to add the Mijia Front Load Washer 7kg. Q65: How to change the device name of the Mijia Front Load Washer 7kg?A: After binding the Mijia Front Load Washer 7kg to the Xiaomi Home App, you can change the device name in the device settings. Q66: How to manage the room assignment of the Mijia Front Load Washer 7kg in the Xiaomi Home App?A: You can assign the Mijia Front Load Washer 7kg to a room in the Xiaomi Home App through the room settings. Q67: How to share the Mijia Front Load Washer 7kg with others?A: After binding the Mijia Front Load Washer 7kg to the Xiaomi Home App, you can share the device with others:1. Open the Xiaomi Home App and tap the bound Mijia Front Load Washer 7kg.2. Tap the three-dot menu in the top-right corner, then tap [Share device], and select the sharing permission.3. You can select a previously shared Xiaomi account or manually enter a Xiaomi account.4. Wait for the invited person to accept the sharing request through the notification bell in the Xiaomi Home App.Note:Sharing the main account's device too many times may affect functionality. It is recommended to set sharing permissions reasonably based on actual usage scenarios. Q68: How to update the firmware of the Mijia Front Load Washer 7kg?A: To update the firmware of the Mijia Front Load Washer 7kg, please refer to the following steps:1. Open the Xiaomi Home App and locate the Mijia Front Load Washer 7kg.2. Tap the three-dot menu in the top-right corner and tap [Firmware update]. Q69: Can the Mijia Front Load Washer 7kg be controlled via the Xiaomi Home App when the child lock is enabled?A: When the child lock is enabled on the Mijia Front Load Washer 7kg, the washer cannot be controlled via the Xiaomi Home App for safety reasons. Q70: How to view the electronic user manual for the Mijia Front Load Washer 7kg?A: To view the electronic user manual for the Mijia Front Load Washer 7kg:1. Open the Xiaomi official website for your region.2. Select [Support].3. Select [User Guide].4. Choose your region.5. Select [Major Appliances].6. Choose Mijia Front Load Washer 7kg. Q71: How to find the SN (Serial Number) of the Mijia Front Load Washer 7kg?A: The SN of the Mijia Front Load Washer 7kg can be found on the back of the door (the door must be opened) or on the back of the washer. Q72: How to check the wash status of the Mijia Front Load Washer 7kg?A: The wash status of the Mijia Front Load Washer 7kg is displayed on the screen and can also be checked in the Xiaomi Home App. Q73: How should laundry be prepared before washing in the Mijia Front Load Washer 7kg?A: Before washing laundry in the Mijia Front Load Washer 7kg, prepare the items as follows:1. Sort clothing by color and wash separately to prevent dye transfer.2. When washing large items, add two or three small items to balance the load and prevent spin imbalance.3. Check all pockets before washing to prevent items such as hair clips, coins, and keys from damaging the laundry or the washer.4. For heavily soiled items, pre-treat the stains with a small amount of detergent before placing them in the washer.5. Before starting a wash program, ensure that the door seal is not pinching any laundry to prevent damage to both the laundry and the door seal.6. Tie up straps, fasten buttons, and zip up zippers on garments before washing.7. Remove metal decorations from clothing. Brush off sand and debris from the surface and folded edges of garments.8. Turn garments that are prone to pilling inside out before washing.9. Remove curtain hooks, rings, and other accessories before washing curtains.10. Place small items (such as handkerchiefs, gloves, socks, and bras) and garments that are prone to tangling or abrasion in a laundry bag before washing.11. Do not exceed the maximum washing capacity for each program on the Mijia Front Load Washer 7kg, as this may affect washing performance. Q74: How to change the program while the Mijia Front Load Washer 7kg is running?A: To change the program while the Mijia Front Load Washer 7kg is running, press the Pause button or the Power button to stop the washer, then select a new program. Q75: Does the Mijia Front Load Washer 7kg remember the last used program?A: After a program finishes on the Mijia Front Load Washer 7kg, the washer defaults to the Smart program when turned on again. If the Mijia Front Load Washer 7kg loses power during a cycle, it will resume with the program that was running when the power was lost. Q76: How to restore the Mijia Front Load Washer 7kg to factory settings?A: The Mijia Front Load Washer 7kg does not support a factory reset. However, the Wi-Fi can be reset by pressing and holding the Start/Pause button for 7 seconds after turning on the washer. Q77: Can the Mijia Front Load Washer 7kg be connected to a hot water supply?A: The Mijia Front Load Washer 7kg cannot be connected to a hot water supply. Q78: Does the Mijia Front Load Washer 7kg automatically turn off after a program finishes?A: After a program finishes on the Mijia Front Load Washer 7kg, the display will show "End" and then turn off. Q79: How to reset the Wi-Fi on the Mijia Front Load Washer 7kg?A: To reset the wireless network: While in standby mode, press and hold the Start/Pause button for 7 seconds until the wireless network icon blinks to indicate completion. InstallationQ1: What should be noted about the installation environment for the Mijia Front Load Washer 7kg?A: When installing the Mijia Front Load Washer 7kg, please observe the following:1. Power supply: All electrical wiring and grounding must comply with the relevant national electrical standards. Protect the power cord and do not place it where it could be stepped on or crushed by other items. Pay special attention to the power cord at the plug, the power outlet, and the connection point on the washer.2. Water supply: The Mijia Front Load Washer 7kg operates at a water pressure of 0.05 MPa to 0.8 MPa. When the water pressure is below 0.05 MPa, the water inlet valve may not function properly, the fill time may exceed the program control time, and an "E4" error may appear on the display. Place the washer as close to the faucet as possible. Before use, check all connections on the water inlet valve and the tap for leaks.3. Installation surface: A hard, flat, clean, and level ground free from water and oil. Avoid direct sunlight and ensure good ventilation. Keep away from heat sources such as charcoal fires and gas stoves. The operating ambient temperature is 0 °C to 40 °C. Do not place the washer in temperatures below 0 °C. There may be residual water in the water valve, drain pump, and water hoses.4. If placing the washer in an alcove or closet, the minimum clearances required are: sides: 15 mm, rear: 30 mm, top: 20 mm, front: 550 mm. Q2: How to level the Mijia Front Load Washer 7kg?A: To level the Mijia Front Load Washer 7kg, please refer to the following steps:1. Press the two ends of a diagonal line on the top of the washer with both hands to check whether it wobbles, and identify which leveling foot needs adjustment.2. Use the wrench to turn the foot bolt counterclockwise to loosen it.3. Turn the leveling foot to adjust it to the desired height (turn counterclockwise to raise the foot, turn clockwise to lower it).4. After adjustment, press the two ends of the same diagonal line on the top of the washer again with both hands to check for wobbling. Repeat until the washer no longer wobbles.5. Use the wrench to tighten the foot bolt to secure the leveling foot.Note:Do not place wooden pieces or any other items under the feet, as this may cause excessive vibration or noise during operation. Q3: How to determine whether the Mijia Front Load Washer 7kg is level?A: After placing the Mijia Front Load Washer 7kg in position, check whether it is stable by pressing the two ends of a diagonal line on the top of the washer with both hands to see whether it wobbles. Repeat the same check on the other diagonal line. If the washer wobbles, adjust the leveling feet until the washer remains stable. Q4: Can the Mijia Front Load Washer 7kg be installed as a built-in unit?A: The Mijia Front Load Washer 7kg can be installed as a built-in unit, but adequate clearance must be maintained. The minimum clearances are: sides: 15 mm, rear: 30 mm, top: 20 mm, front: 550 mm. Q5: How to install the inlet hose on the Mijia Front Load Washer 7kg?A: To install the inlet hose on the Mijia Front Load Washer 7kg:1. Attach the provided water inlet hose directly to a 6-point (3/4 inch) external thread faucet, ensuring a tight seal.2. Connect the other end of the inlet hose to the water inlet valve on the back of the Mijia Front Load Washer 7kg and tighten it clockwise.3. Turn on the faucet and check all connections for leaks. If any leaks are found, tighten the affected fitting by following the previous steps. If the faucet itself is leaking, replace it promptly.Note:Keep the inlet hose in its natural state. Do not bend or stretch it. Q6: How should the drain hose of the Mijia Front Load Washer 7kg be positioned?A: The Mijia Front Load Washer 7kg uses top drainage. When installing the drain hose, do not remove the fixing clamp. Do not lay the drain hose flat on the ground. Ensure the drain hose is securely fixed so that it will not move or fall off during drainage, to avoid property loss due to water leakage. Q7: Can the inlet hose of the Mijia Front Load Washer 7kg be extended?A: The inlet hose of the Mijia Front Load Washer 7kg can be extended. Please contact your local after-sales service for assistance. Q8: What is the maximum length to which the inlet hose of the Mijia Front Load Washer 7kg can be extended?A: There is no specific maximum length for the inlet hose extension of the Mijia Front Load Washer 7kg, as long as the water pressure remains within the required range of 0.05 MPa to 0.8 MPa. Q9: Can the drain hose of the Mijia Front Load Washer 7kg be extended?A: The drain hose of the Mijia Front Load Washer 7kg can be extended. Please contact your local after-sales service for assistance. Q10: What is the maximum length to which the drain hose of the Mijia Front Load Washer 7kg can be extended?A: There is no specific requirement for the maximum drain hose extension length. Please contact your local after-sales service for assistance. Q11: Can the drain hose of the Mijia Front Load Washer 7kg be replaced by myself?A: The drain hose of the Mijia Front Load Washer 7kg cannot be replaced by yourself. If the drain hose is damaged, please contact the after-sales service team for assistance. Q12: Can a pedestal be installed under the Mijia Front Load Washer 7kg?A: A pedestal cannot be installed under the Mijia Front Load Washer 7kg. Placing the washer on a pedestal may cause it to fall or become damaged. Q13: How many transit bolts does the Mijia Front Load Washer 7kg have, and how to remove them?A: The Mijia Front Load Washer 7kg has four transit bolts on the back. Use the included wrench to unscrew all the transit bolts from the back of the washer. Hold the bolt caps and pull the bolts out of the bolt holes. Keep the transit bolts in a safe place for future use. To prevent dust from entering, seal the four bolt holes with the transit bolt hole covers provided. Q14: Do the transit bolts need to be removed from the Mijia Front Load Washer 7kg?A: The transit bolts must be removed from the Mijia Front Load Washer 7kg before it can be used normally. Q15: What happens if the transit bolts are not removed from the Mijia Front Load Washer 7kg?A: If the transit bolts are not removed from the Mijia Front Load Washer 7kg before use, the washer will experience excessive vibration, movement, and other issues that prevent normal operation. Q16: What happens if the transit bolt hole covers are not installed on the Mijia Front Load Washer 7kg?A: The transit bolt hole covers on the Mijia Front Load Washer 7kg primarily prevent dust from entering. Not installing them will not affect operation, but dust may enter the washer through the open holes. Q17: What should be noted when moving the Mijia Front Load Washer 7kg?A: When moving the Mijia Front Load Washer 7kg, please observe the following:For a new washer: Simply move the washer to the desired location, then remove the transit bolts and level the washer.For a previously installed washer:1. Short-distance moving (within the same room): Simply move the washer to the desired location and re-level it.2. Long-distance transport:(1). Clean any remaining detergent or fabric softener from the detergent dispenser drawer, ensuring no residue remains.(2). Open the drain pump filter cover or use the emergency drain hose to drain all remaining water from the washer.(3). Reinstall the transit bolts on the back of the washer and ensure they are secured tightly to prevent damage during transport.(4). After transporting the washer to the desired location, remove the transit bolts and level the washer. Q18: Do the transit bolts need to be reinstalled when moving the Mijia Front Load Washer 7kg?A: If the Mijia Front Load Washer 7kg needs to be transported over a long distance, the transit bolts must be reinstalled on the back of the washer and secured tightly. Q19: What is the complete installation procedure for the Mijia Front Load Washer 7kg?A: To install the Mijia Front Load Washer 7kg, follow these steps:1. After unpacking, remove the four transit bolts:(1). Use the included wrench to unscrew all the transit bolts from the back of the washer.(2). Hold the bolt caps and pull the bolts out of the bolt holes. Keep the transit bolts in a safe place for future use.(3). To prevent dust from entering, seal the four bolt holes with the transit bolt hole covers provided.2. After placing the washer in position, check whether it is stable:Press the two ends of a diagonal line on the top of the washer with both hands to check for wobbling. Repeat the same check on the other diagonal line. If the washer wobbles, adjust the leveling feet to make it stable.3. Adjust the leveling feet:(1). Use the wrench to turn the foot bolt counterclockwise to loosen it.(2). Turn the leveling foot to adjust it to the desired height (turn counterclockwise to raise the foot, turn clockwise to lower it).(3). After adjustment, press the two ends of a diagonal line on the top of the washer again with both hands to check for wobbling. Repeat until the washer no longer wobbles.(4). Use the wrench to tighten the foot bolt to secure the leveling foot.4. Connect the inlet hose:(1). The faucet must be a dedicated faucet that meets the required standard.(2). Attach the provided water inlet hose directly to a 6-point (3/4 inch) external thread faucet, ensuring a tight seal.(3). Connect the other end of the inlet hose to the water inlet valve on the back of the Mijia Front Load Washer 7kg and tighten it clockwise.(4). Turn on the faucet and check all connections for leaks. If any leaks are found, tighten the affected fitting. If the faucet is leaking, replace it promptly.5. Install the drain hose using one of the following three methods:(1). Fix it to the edge of the sink: The drain hose must be positioned at a height of 60 cm to 90 cm from the ground. Secure it to the sink edge with a string to ensure proper drainage without affecting water flow.(2). Insert it directly into the floor drain: To prevent siphoning, ensure the vertical pipe above the floor drain is 60 cm to 90 cm high. A 65 cm vertical pipe is recommended. Ensure the drain hose is connected obliquely to the vertical pipe.(3). Connect it to a branch of the downpipe: Connect the end of the drain hose to a branch of the sink downpipe. The branch connection should be no more than 90 cm from the ground.6. After completing the installation, run the Quick program to verify that the installation is correct.7. After completing the installation, it is recommended to download the Xiaomi Home App and connect the Mijia Front Load Washer 7kg to access all of its features. Q20: Does the Mijia Front Load Washer 7kg need to be connected to a ground wire?A: The Mijia Front Load Washer 7kg must be connected to a reliable ground wire to prevent induced electricity from affecting the touch controls. Q21: How to install the base plate on the Mijia Front Load Washer 7kg?A: To install the base plate on the Mijia Front Load Washer 7kg, please refer to the following steps:1. Check whether the base plate is intact and whether the accessory screws are present.2. Before removing the transit bolts, lay the back of the washer down on a soft surface (such as packaging cardboard or foam for protection). Lay the washer flat, expose the bottom, and remove the foam base.3. Install the base plate according to the arrow direction on the plate, and secure the 8 screws to the bottom of the washer body. Verify that the base plate is securely installed. Q22: Can the door seal of the Mijia Front Load Washer 7kg be replaced by myself?A: The door seal of the Mijia Front Load Washer 7kg cannot be replaced by yourself. If the door seal is damaged, please contact the after-sales service team for assistance. TroubleshootingQ1: What to do if the Mijia Front Load Washer 7kg does not work?A: If the Mijia Front Load Washer 7kg does not work, check the following:1. Check the power supply by plugging another appliance into the same outlet to verify that power is available. If the other appliance also does not work, check the household electrical circuit.2. Verify the operating procedure:(1). Turn on the faucet and ensure water is flowing.(2). Ensure the door is fully closed.(3). After selecting a program, press the Start/Pause button to start the washer.(4). Check that the child lock is disabled.3. Before water intake begins, a series of clicking sounds and a brief drain cycle may occur as the washer confirms the door is locked. This is normal.4. Ensure no laundry is caught in the door, preventing it from closing.If the issue persists, contact the after-sales service team. Q2: What to do if the Mijia Front Load Washer 7kg shows as offline when using remote control?A: If the Mijia Front Load Washer 7kg shows as offline during remote control, the Wi-Fi may have been accidentally reset due to a missed button press. To fix this, turn on the washer and press and hold the Start/Pause button for 7 seconds to reset the wireless network. The Wi-Fi icon will begin flashing, and you can then search for the device and reconnect it to the network. Also, ensure the Xiaomi Home App is updated to the latest version. The OTA update takes approximately 10 minutes. Do not disconnect the network or power off the washer during the update. Q3: What to do if the Mijia Front Load Washer 7kg stops automatically during operation?A: If the Mijia Front Load Washer 7kg stops automatically during operation, check the following:1. Check the power supply by plugging another appliance into the same outlet to verify that power is available. If the other appliance also does not work, check the household electrical circuit.2. The washer may enter a pause or soak period during operation. Wait a moment, and the washer will automatically resume.3. Check whether the water inlet valve filter is clogged. A clogged filter will impede water flow. Clean the filter.4. Check whether the drain pump filter cover is clogged. A clogged drain pump filter cover will impede drainage. Clean the drain pump filter cover.If the issue persists, contact the after-sales service team. Q4: What to do if the Mijia Front Load Washer 7kg does not take in water?A: If the Mijia Front Load Washer 7kg does not take in water, check the following:1. Turn on the faucet and verify that water is flowing normally.2. Check that the water pressure is between 0.05 MPa and 0.8 MPa. Low water pressure may prevent water intake. Try using the washer during off-peak water usage times.3. Check whether the water inlet valve filter on the Mijia Front Load Washer 7kg is clogged, and clean it if necessary.4. Verify that the delay timer has not been activated when selecting a program.5. Press the Start/Pause button to start the washer.If the issue persists, contact the after-sales service team. Q5: What to do if the Mijia Front Load Washer 7kg takes in water slowly?A: If the Mijia Front Load Washer 7kg takes in water slowly, check the following:1. Check whether the water inlet valve filter is clogged. A clogged filter will impede water flow. Clean the water inlet valve filter.2. Check that the water pressure is between 0.05 MPa and 0.8 MPa. Low water pressure may cause slow water intake. Try using the washer during off-peak water usage times. If the issue persists, consider purchasing a booster pump, but do not set the water pressure above 0.8 MPa. Q6: What to do if the Mijia Front Load Washer 7kg takes in very little water?A: The Mijia Front Load Washer 7kg is a front-loading washer designed for water efficiency, so taking in a small amount of water is normal. The water level typically does not exceed the bottom edge of the door. If the washer is operating normally, you can continue to use it with confidence.If the water level is too low and the washer cannot operate, check the following:1. Check whether the water inlet valve filter is clogged. A clogged filter will impede water flow. Clean the water inlet valve filter.2. Check that the water pressure is between 0.05 MPa and 0.8 MPa. Low water pressure may prevent proper water intake. Try using the washer during off-peak water usage times. If the issue persists, consider purchasing a booster pump, but do not set the water pressure above 0.8 MPa. Q7: What to do if the Mijia Front Load Washer 7kg continuously takes in water?A: If the Mijia Front Load Washer 7kg continuously takes in water, check the following:1. Observe whether the water level has exceeded the door. If it has, contact the after-sales service team for inspection.2. If the water level has not reached the required level, the washer will continue to take in water. Wait for the water level to be reached. If the washer has been taking in water for a long time without reaching the required level:(1). Check whether the water inlet valve filter is clogged. A clogged filter will impede water flow. Clean the water inlet valve filter.(2). Check that the water pressure is between 0.05 MPa and 0.8 MPa. Low water pressure may cause slow water intake. Try using the washer during off-peak water usage times. If the issue persists, consider purchasing a booster pump, but do not set the water pressure above 0.8 MPa.3. Observe whether the drain hose is simultaneously draining water while the washer is filling. If so, the drain hose is positioned too low. Since the Mijia Front Load Washer 7kg uses top drainage, raise the drain hose and secure it to the clip on the back of the washer. Q8: What to do if the water level in the Mijia Front Load Washer 7kg is too high?A: If the water level in the Mijia Front Load Washer 7kg is too high, observe whether the water has exceeded the door. If it has, contact the after-sales service team for inspection. Q9: What to do if the Mijia Front Load Washer 7kg fills and drains water simultaneously?A: The Mijia Front Load Washer 7kg uses top drainage. If the drain hose is laid flat on the ground, the washer may fill and drain water at the same time. Simply raise the drain hose and secure it to the clip on the back of the washer. Q10: What to do if the Mijia Front Load Washer 7kg does not drain?A: If the Mijia Front Load Washer 7kg does not drain, check the following:1. Check the drain hose placement and ensure there are no kinks or bends between the hose and the drain outlet.2. Check whether the drain hose is frozen. If so, wait for the ice to melt before using the washer.3. Check whether the drain pump filter cover is clogged. A clogged drain pump filter cover will impede or prevent drainage. Clean the drain pump filter cover.4. Check whether the drain hose is inserted too far into the drain. Inserting it too deeply may prevent drainage and may cause siphoning. Remove the drain hose from the drain and place it next to the drain opening.5. If using the Spin Only program, ensure the door is fully closed and press and hold the Start/Pause button to start the washer.If the issue persists, contact the after-sales service team. Q11: What to do if the Mijia Front Load Washer 7kg does not drain completely?A: If the Mijia Front Load Washer 7kg does not drain completely, check the following:1. The Mijia Front Load Washer 7kg uses top drainage. A small amount of residual water in the outer tub after each program is normal. You can continue to use the washer with confidence.2. Check whether the drain pump filter cover is clogged. A clogged drain pump filter cover will impede drainage. Clean the drain pump filter cover.3. Check whether the drain hose is inserted too far into the drain. Inserting it too deeply may prevent drainage and may cause siphoning. Remove the drain hose from the drain and place it next to the drain opening.If the issue persists, contact the after-sales service team. Q12: What to do if the Mijia Front Load Washer 7kg wobbles and there is water inside when newly delivered?A: During the manufacturing process, each Mijia Front Load Washer 7kg undergoes a water test. A small amount of residual water inside a new washer is normal. You can continue to use the washer with confidence. Q13: What to do if the Mijia Front Load Washer 7kg does not spin?A: If the Mijia Front Load Washer 7kg does not spin, check the following:1. If using the Spin Only program, verify that the operation is correct. Ensure the door is fully closed and press the Start/Pause button to start the washer.2. Check the drain hose placement and ensure there are no kinks or bends between the hose and the drain outlet.3. Check whether the drain hose is frozen. If so, wait for the ice to melt before using the washer.4. Check whether the drain pump filter cover is clogged. A clogged drain pump filter cover will impede drainage. Clean the drain pump filter cover.5. Check whether the drain hose is inserted too far into the drain. Inserting it too deeply may prevent drainage and may cause siphoning. Remove the drain hose from the drain and place it next to the drain opening.If the issue persists, contact the after-sales service team. Q14: What to do if the Mijia Front Load Washer 7kg does not spin laundry dry enough?A: If the Mijia Front Load Washer 7kg does not spin laundry dry enough, check the following:1. Check the type of detergent used. A low-foam detergent is recommended for the Mijia Front Load Washer 7kg. If a high-foam detergent is being used, reduce the amount.2. Check the spin speed setting. If the laundry is not sufficiently dry, select a higher spin speed and spin again.3. Check whether the drain pump filter cover is clogged. A clogged drain pump filter cover will impede drainage. Clean the drain pump filter cover.4. Check the drain hose placement and ensure there are no kinks or bends between the hose and the drain outlet.5. Check the laundry load. If the load is too light, too small, or consists of a single large item, the washer may be unable to spin completely due to uneven weight distribution.Please load the laundry as follows:(1). Mix large and small items together. Do not spin a single small item alone.(2). Distribute the laundry evenly in the drum. Tangled or bunched-up laundry may cause imbalance.If the issue persists, contact the after-sales service team. Q15: What to do if the timer on the Mijia Front Load Washer 7kg stops counting down during operation?A: If the timer on the Mijia Front Load Washer 7kg stops counting down during operation, please refer to the following reasons:1. When using the Hygiene or High Temp program with a water temperature above 60 °C, the washer enters a drain cooling phase during drainage. The timer will pause during this phase and resume after cooling is complete.2. When excess foam is detected inside the drum, the washer enters a defoaming process to prevent foam overflow. The timer will pause during this process and resume after defoaming is complete.3. During the spin cycle, if the laundry inside the drum becomes unbalanced, the washer will automatically enter a rebalancing process. During this process, the timer pauses and the washer cannot spin at high speed. Once the laundry is balanced, the washer resumes high-speed spinning and the timer continues counting down. If the washer remains unbalanced for an extended period, try pausing the washer, removing the laundry, shaking it loose, placing it back in the drum, and resuming the spin cycle.To minimize imbalance, please load the laundry as follows:(1). Mix large and small items together. Do not spin a single small item alone.(2). Distribute the laundry evenly in the drum. Tangled or bunched-up laundry may cause imbalance.If the issue persists, contact the after-sales service team. Q16: What to do if the displayed time on the Mijia Front Load Washer 7kg does not match the actual cycle time?A: The displayed time on the Mijia Front Load Washer 7kg indicates the estimated time from the start of the program to its completion. However, the actual time may vary due to certain factors:1. If the water pressure is insufficient, slow water intake will extend the cycle time. It is recommended to use the washer with a water pressure between 0.05 MPa and 0.8 MPa.2. Unbalanced laundry will trigger an automatic rebalancing process, which extends the cycle time. It is recommended to wash multiple items together and avoid washing a single heavy, water-absorbing item alone. Q17: What to do if the Mijia Front Load Washer 7kg does not stop running?A: If the Mijia Front Load Washer 7kg does not stop running, this may be due to the following reasons:1. When excess foam is detected inside the drum, the washer enters a defoaming process to prevent foam overflow. The washer will continue running until the defoaming process is complete.2. During the spin cycle, if the laundry inside the drum becomes unbalanced, the washer will automatically enter a rebalancing process. During this process, the timer pauses, and the washer cannot spin at high speed. Once the laundry is balanced, the washer resumes high-speed spinning, and the timer continues counting down. If the washer remains unbalanced for an extended period, try pausing the washer, removing the laundry, shaking it loose, placing it back in the drum, and resuming the spin cycle.To minimize imbalance, please load the laundry as follows:(1). Mix large and small items together. Do not spin a single small item alone.(2). Distribute the laundry evenly in the drum. Tangled or bunched-up laundry may cause imbalance.If the issue persists, contact the after-sales service team. Q18: What to do if the door of the Mijia Front Load Washer 7kg cannot be opened?A: To open the door of the Mijia Front Load Washer 7kg, two conditions must be met:1. The water level in the washer must have dropped to a safe level.2. The internal temperature of the washer must have reached a safe temperature.When the program finishes, if the internal temperature is too high, wait for it to drop before opening the door. If the door still cannot be opened, try the following:1. Select the Spin Only program to drain the water, then press the Pause button and open the door.2. If the internal temperature is high, wait for it to drop before opening the door.3. If you cannot wait for a long time, open the drain pump filter cover, remove the emergency drain plug, and let the water drain out.4. In an emergency, use a screwdriver to pull the emergency release cord to open the door.Note:The emergency release cord should only be used in emergencies. Do not use it under normal circumstances.If the issue persists, contact the after-sales service team. Q19: What to do if the door of the Mijia Front Load Washer 7kg cannot be closed?A: If the door of the Mijia Front Load Washer 7kg cannot be closed, check the following:1. Check whether any laundry is caught in the door. Pinched laundry will prevent the door from closing.2. Check whether the Start/Pause button has been pressed. When the Mijia Front Load Washer 7kg is not running, the door can be opened freely.3. Ensure the door is fully closed. Apply slightly more force when closing the door.If the issue persists, contact the after-sales service team. Q20: What to do if a newly delivered Mijia Front Load Washer 7kg has water marks, white residue on the door seal, or oil stains inside the drum?A: If a newly delivered Mijia Front Load Washer 7kg has water marks or oil stains, wipe them clean with a towel, then run the Tub Clean program before using the washer normally. During manufacturing, each washer undergoes a water test, so some water stains are normal. Q21: What to do if detergent does not dissolve in the Mijia Front Load Washer 7kg?A: If detergent does not dissolve in the Mijia Front Load Washer 7kg, check the following:1. Check whether the water pressure is normal. It is recommended to use the washer with a water pressure between 0.05 MPa and 0.8 MPa. Low water pressure will cause slow water intake, preventing the detergent from being flushed in.2. Check whether the water inlet valve filter is clogged. A clogged filter will cause slow water intake, preventing the detergent from being flushed in. Clean the water inlet valve filter.If the issue persists, contact the after-sales service team. Q22: What to do if detergent residue remains in the Mijia Front Load Washer 7kg after a cycle?A: If detergent residue remains in the Mijia Front Load Washer 7kg after a cycle, check the following:1. Check whether the water pressure is normal. It is recommended to use the washer with a water pressure between 0.05 MPa and 0.8 MPa. Low water pressure will cause slow water intake, leaving detergent residue.2. Check whether the water inlet valve filter is clogged. A clogged filter will cause slow water intake, leaving detergent residue. Clean the water inlet valve filter.If the issue persists, contact the after-sales service team. Q23: What to do if fabric softener does not dispense in the Mijia Front Load Washer 7kg?A: If fabric softener does not dispense in the Mijia Front Load Washer 7kg, check the following:1. Verify that the fabric softener has been placed in the correct compartment.2. Check whether the fabric softener was diluted with water before being added. Fabric softener is a concentrated liquid and should be diluted with water before use. Without dilution, the softener may adhere to the dispenser compartment and fail to dispense.If the issue persists, contact the after-sales service team. Q24: What to do if the Mijia Front Load Washer 7kg does not clean laundry effectively?A: If the Mijia Front Load Washer 7kg does not clean laundry effectively, try the following:1. Do not mix detergent and fabric softener together in the drum.2. For heavily soiled laundry, select a program with a longer wash time.3. For stubborn stains on areas such as collars and cuffs, pre-treat or soak the stained areas before placing the laundry in the washer. Q25: What to do if laundry becomes discolored after washing in the Mijia Front Load Washer 7kg?A: When using the Mijia Front Load Washer 7kg, sort clothing by color and wash dark and light garments separately. Washing them together may cause dye transfer and discoloration. Q26: What to do if certain areas of laundry are not cleaned properly in the Mijia Front Load Washer 7kg?A: If certain areas of laundry are not cleaned properly in the Mijia Front Load Washer 7kg, try the following:1. For heavily soiled items, select a program with a longer wash time.2. For stubborn stains on areas such as collars and cuffs, pre-treat or soak the stained areas before placing the laundry in the washer. Q27: What to do if the Mijia Front Load Washer 7kg causes damage to laundry?A: If the Mijia Front Load Washer 7kg causes damage to laundry, check whether any sharp objects are inside the drum or whether the damage was caused by zippers or similar items scraping against the laundry. If neither is the case, contact the after-sales service team. Q28: What to do if the Mijia Front Load Washer 7kg does not rinse laundry thoroughly?A: If the Mijia Front Load Washer 7kg does not rinse laundry thoroughly, check the following:1. Check the type of detergent being used. A low-foam detergent is recommended.2. Check the amount of detergent being used. Follow the detergent manufacturer's instructions and do not use excessive amounts, as this will result in insufficient rinsing.3. When setting the program, increase the number of rinse cycles to ensure thorough rinsing.4. A small amount of foam on the door after the cycle is normal. Simply wipe it off. Q29: What to do if the Mijia Front Load Washer 7kg makes excessive noise during washing?A: If the Mijia Front Load Washer 7kg makes excessive noise during washing, check the following:1. If the washer is newly installed, check whether the transit bolts have been removed.2. Check whether the floor is level. The washer must be placed on a firm, flat, and dry surface.3. Check whether the washer is level. An unlevel washer will cause excessive noise. Adjust the leveling feet as follows:(1). Press the two ends of a diagonal line on the top of the washer with both hands to check for wobbling and identify which leveling foot needs adjustment.(2). Use the wrench to turn the foot bolt counterclockwise to loosen it.(3). Turn the leveling foot to adjust it to the desired height (turn counterclockwise to raise the foot, turn clockwise to lower it).(4). After adjustment, press the two ends of the same diagonal line on the top of the washer again with both hands to check for wobbling. Repeat until the washer no longer wobbles.(5). Use the wrench to tighten the foot bolt to secure the leveling foot.Note:Do not place wooden pieces or any other items under the feet, as this may cause excessive vibration or noise during operation.4. Check whether too much laundry has been loaded. Excessive laundry will cause the washer to be noisy. Follow the maximum capacity for each program and do not overload.5. Check whether there are any foreign objects on the laundry, such as zippers or buttons. These objects may scrape against the inner drum during operation and cause noise.If the issue persists, contact the after-sales service team. Q30: What to do if the Mijia Front Load Washer 7kg makes excessive noise during spinning?A: If the Mijia Front Load Washer 7kg makes excessive noise during spinning, check the following:1. If the washer is newly installed, check whether the transit bolts have been removed.2. Check whether the floor is level. The washer must be placed on a firm, flat, and dry surface.3. Check whether the washer is level. An unlevel washer will cause excessive noise. Adjust the leveling feet as described in the previous answer.4. Check whether too much laundry has been loaded. Excessive laundry will cause the washer to be noisy. Follow the maximum capacity for each program and do not overload.5. Check whether there are any foreign objects on the laundry, such as zippers or buttons. These objects may scrape against the inner drum during operation and cause noise.If the issue persists, contact the after-sales service team. Q31: What to do if the Mijia Front Load Washer 7kg makes excessive noise during drainage?A: The drain pump in the Mijia Front Load Washer 7kg produces some noise during drainage, which is normal. If the noise is unusually loud or if there are abnormal sounds, clean the drain pump filter cover. If the issue persists, contact the after-sales service team. Q32: What to do if the Mijia Front Load Washer 7kg makes excessive noise during water intake?A: The water inlet valve in the Mijia Front Load Washer 7kg produces some noise during water intake, which is normal.If the noise is unusually loud or if there are abnormal sounds, check the following:1. Check the water pressure. It is recommended to use a water pressure of 0.05 MPa to 0.8 MPa. Low water pressure will cause louder intake sounds. Try using the washer during off-peak water usage times or install a booster pump.2. Check whether the water inlet valve filter is clogged. A clogged filter will cause louder intake sounds. Clean the water inlet valve filter.If the issue persists, contact the after-sales service team. Q33: What to do if the Mijia Front Load Washer 7kg vibrates excessively?A: If the Mijia Front Load Washer 7kg vibrates excessively, check the following:1. If the washer is newly installed, check whether the transit bolts have been removed.2. Check whether the floor is level. The washer must be placed on a firm, flat, and dry surface.3. Check whether the washer is level. An unlevel washer will cause excessive vibration. Adjust the leveling feet as follows:(1). Press the two ends of a diagonal line on the top of the washer with both hands to check for wobbling and identify which leveling foot needs adjustment.(2). Use the wrench to turn the foot bolt counterclockwise to loosen it.(3). Turn the leveling foot to adjust it to the desired height (turn counterclockwise to raise the foot, turn clockwise to lower it).(4). After adjustment, press the two ends of the same diagonal line on the top of the washer again with both hands to check for wobbling. Repeat until the washer no longer wobbles.(5). Use the wrench to tighten the foot bolt to secure the leveling foot.Note:Do not place wooden pieces or any other items under the feet, as this may cause excessive vibration or noise during operation.4. Check whether too much laundry has been loaded. Excessive laundry will cause the washer to vibrate and shift. Follow the maximum capacity for each program and do not overload.5. Check whether the laundry inside is severely tangled. Pause the washer, remove the laundry, shake it loose, and place it back in the drum to resume the program.If the issue persists, contact the after-sales service team. Q34: What to do if the Mijia Front Load Washer 7kg shifts position during operation?A: If the Mijia Front Load Washer 7kg shifts position during operation, check the following:1. If the washer is newly installed, check whether the transit bolts have been removed.2. Check whether the floor is level. The washer must be placed on a firm, flat, and dry surface.3. Check whether the washer is level. An unlevel washer will cause excessive vibration. Adjust the leveling feet as follows:(1). Press the two ends of a diagonal line on the top of the washer with both hands to check for wobbling and identify which leveling foot needs adjustment.(2). Use the wrench to turn the foot bolt counterclockwise to loosen it.(3). Turn the leveling foot to adjust it to the desired height (turn counterclockwise to raise the foot, turn clockwise to lower it).(4). After adjustment, press the two ends of the same diagonal line on the top of the washer again with both hands to check for wobbling. Repeat until the washer no longer wobbles.(5). Use the wrench to tighten the foot bolt to secure the leveling foot.Note:Do not place wooden pieces or any other items under the feet, as this may cause excessive vibration or noise during operation.4. Check whether too much laundry has been loaded. Excessive laundry will cause the washer to vibrate and shift. Follow the maximum capacity for each program and do not overload.5. Check whether the laundry inside is severely tangled. Pause the washer, remove the laundry, shake it loose, and place it back in the drum to resume the program.If the issue persists, contact the after-sales service team. Q35: What to do if the Mijia Front Load Washer 7kg does not heat water during operation?A: If the Mijia Front Load Washer 7kg does not heat water during operation, check the following:1. Check whether the selected program includes a heating function. If not, switch to a program that includes heating.2. The Mijia Front Load Washer 7kg only heats water during the wash phase. There is no heating during the rinse phase, so the rinse water being at room temperature is normal.If the issue persists, contact the after-sales service team. Q36: What to do if there is foam on the door of the Mijia Front Load Washer 7kg after a cycle finishes?A: If there is foam on the door of the Mijia Front Load Washer 7kg after a cycle finishes, check the following:1. Verify the amount of detergent added. Follow the washer's instructions and add detergent in proportion to the amount of laundry.2. A small amount of foam on the door after a program finishes is normal. Increase the number of rinse cycles when selecting the program to ensure more thorough rinsing.If the issue persists, contact the after-sales service team. Q37: What to do if the door seal of the Mijia Front Load Washer 7kg becomes dirty?A: Each time the Mijia Front Load Washer 7kg is used, some residue may accumulate on the door seal. If not cleaned regularly, this may lead to mold growth or unpleasant odors. It is recommended to wipe the door seal regularly with a soft cloth. Q38: What to do if the Mijia Front Load Washer 7kg develops an unpleasant odor?A: If the Mijia Front Load Washer 7kg develops an unpleasant odor, check the following:For a new washer:1. A burnt plastic smell is normal. This is caused by the door seal rubber at high temperatures and does not affect health. The smell will gradually diminish with use.2. A musty smell may be present due to the water test conducted during manufacturing. Run an empty Tub Clean cycle before first use.For a previously used washer:1. Do not insert the drain hose too far into the drain. Inserting it too deeply may cause siphoning, resulting in water backflow or odor. Place the drain hose next to the drain opening.2. Check whether the door seal has mold growth. Residue accumulates on the door seal with each use and may cause mold or odors if not cleaned regularly. Wipe the door seal with a soft cloth regularly.3. If the Tub Clean program has not been used for a long time, residue inside the drum may cause odors. It is recommended to run the Tub Clean program once every three months. If the washer is used frequently, the Tub Clean cycle can be run more often.If the issue persists, contact the after-sales service team. Q39: What to do if the Mijia Front Load Washer 7kg produces a burning smell?A: If a newly purchased Mijia Front Load Washer 7kg produces a burning smell (similar to burnt plastic), this is normal. The smell is caused by the door seal rubber at high temperatures and does not affect health. The smell will gradually diminish with more high-temperature wash cycles.If a burning smell appears after the washer has been in use for some time, immediately unplug the washer and stop using it. Contact the after-sales service team. Q40: What to do if the inlet hose of the Mijia Front Load Washer 7kg leaks?A: If the inlet hose of the Mijia Front Load Washer 7kg leaks, check the following:1. Check whether the connection between the faucet and the inlet hose is loose. Reconnect it securely using a reliable faucet.2. If the inlet hose connector itself is leaking, contact the after-sales service team for a replacement inlet hose. Q41: What to do if the drain hose of the Mijia Front Load Washer 7kg leaks?A: If the drain hose of the Mijia Front Load Washer 7kg leaks, check the drain hose placement. Ensure it is properly connected to the drain or sink. Do not insert the drain hose too far into the drain, as this may cause water backflow. If the drain hose is cracked or broken, contact the after-sales service team. Q42: What to do if the Mijia Front Load Washer 7kg leaks from the bottom?A: If the Mijia Front Load Washer 7kg leaks from the bottom, check the following:1. Check whether the drain hose is cracked or broken. If so, contact the after-sales service team.2. Check whether the drain pump filter cover is loose or misaligned. Remove the drain pump filter cover and reinstall it tightly.3. Check whether any laundry or foreign objects are caught in the door. Remove the laundry and clean the door seal (hair and similar debris caught in the seal can cause leaks).If the issue persists, contact the after-sales service team. Q43: What to do if the door of the Mijia Front Load Washer 7kg leaks?A: If the door of the Mijia Front Load Washer 7kg leaks, check whether any laundry or foreign objects are caught in the door. Remove the laundry and clean the door seal (hair and similar debris caught in the seal can cause leaks). If the issue persists, contact the after-sales service team. Q44: What to do if the detergent dispenser drawer of the Mijia Front Load Washer 7kg leaks?A: If the detergent dispenser drawer of the Mijia Front Load Washer 7kg leaks, check the following:1. Check whether too much detergent has been added. Use a low-foam detergent and follow the detergent manufacturer's instructions, adding detergent in proportion to the amount of laundry.2. Check whether the dispenser drawer is not properly seated. Remove the drawer and reinstall it. Q45: What to do if the drain pump filter cover of the Mijia Front Load Washer 7kg leaks?A: If the drain pump filter cover of the Mijia Front Load Washer 7kg leaks, this is usually because the filter cover has not been properly installed. Remove the drain pump filter cover and reinstall it tightly. If the issue persists, contact the after-sales service team. Q46: What to do if the sterilization effect of the Mijia Front Load Washer 7kg is poor?A: If the sterilization effect of the Mijia Front Load Washer 7kg is poor, verify that the correct program has been selected. You can also increase the temperature setting to enhance the sterilization effect. Q47: What to do if the Mijia Front Load Washer 7kg freezes?A: The Mijia Front Load Washer 7kg should not be used in temperatures below 0 °C. If the washer has frozen, disconnect the water and power supply and stop using it. Wait for the ice to melt before resuming use. Q48: What to do if the Mijia Front Load Washer 7kg runs without taking in water?A: Before starting a wash cycle, the Mijia Front Load Washer 7kg will run briefly without water to measure the weight of the laundry and determine the appropriate water level. This is normal. You can continue to use the washer with confidence. Q49: What to do if the display screen of the Mijia Front Load Washer 7kg does not light up?A: If the display screen of the Mijia Front Load Washer 7kg does not light up, check whether the household power supply is functioning properly. Plug another appliance into the same outlet to verify that power is available. If the other appliance also does not work, check the household electrical circuit. If the other appliance works normally, contact the after-sales service team. Q50: What to do if the display screen of the Mijia Front Load Washer 7kg shows incomplete information?A: If the display screen of the Mijia Front Load Washer 7kg shows incomplete information, turn off the washer and restart it. If the issue persists, contact the after-sales service team. Q51: What to do if the Mijia Front Load Washer 7kg has no power?A: If the Mijia Front Load Washer 7kg has no power, check whether the household power supply is functioning properly. Plug another appliance into the same outlet to verify that power is available. If the other appliance also does not work, check the household electrical circuit. If the other appliance works normally, contact the after-sales service team. Q52: What to do if the circuit breaker trips when the Mijia Front Load Washer 7kg is plugged in?A: If the circuit breaker trips when the Mijia Front Load Washer 7kg is plugged in, check whether other high-power appliances are connected to the same circuit. It is recommended to use a dedicated circuit for the washer. Also verify that the power outlet has a ground wire. If there is no ground wire, contact an electrician to install one. If the issue persists, contact the after-sales service team. Q53: What to do if the Mijia Front Load Washer 7kg gives an electric shock (tingling sensation)?A: If the Mijia Front Load Washer 7kg gives an electric shock, check whether the household has a proper ground wire. If not, contact an electrician to install one. If the ground wire is properly installed, contact the after-sales service team. Q54: What to do if the buttons on the Mijia Front Load Washer 7kg are not responding?A: If the buttons on the Mijia Front Load Washer 7kg are not responding, check the following:1. Check whether there is water on your hands or on the buttons. Wipe them dry and try again.2. Check whether the child lock is enabled. When the child lock is enabled, the buttons will not respond. Disable the child lock by pressing and holding the Spin button.3. The program display area is for display only and cannot be used for input. Use the program buttons to select functions.If the issue persists, contact the after-sales service team. Q55: What to do if the Wi-Fi indicator on the Mijia Front Load Washer 7kg is not working or not lit?A: If the Wi-Fi indicator on the Mijia Front Load Washer 7kg is not lit, verify that the remote control function has been enabled. Press the Steam and Temperature buttons simultaneously to enable the Wi-Fi function.The Wi-Fi indicator has four states:1. Not lit: Wi-Fi is disabled.2. Steady on: Connected successfully.3. Slow flashing: Waiting for connection.4. Fast flashing: Network configuration error. The Wi-Fi needs to be reset. Press and hold the Start/Pause button for 7 seconds to reset. Q56: What to do if the Mijia Front Load Washer 7kg cannot connect to the Xiaomi Home App?A: If the Mijia Front Load Washer 7kg cannot connect to the Xiaomi Home App, check the following:1. The Xiaomi Home App only supports 2.4 GHz Wi-Fi networks. It does not support 5 GHz or mixed 2.4 GHz/5 GHz networks.2. Check whether the router is working properly and the network is stable.3. Check whether the Wi-Fi name or password has been changed. Try resetting the device to reconfigure the Wi-Fi settings.4. Check whether the Xiaomi Home App is using a hub gateway (Xiaomi Home App >> [Profile] >> [Hubs & gateways]; this feature must be disabled).5. Check whether the router has too many connected devices. If the Mijia Front Load Washer 7kg has a weak signal (check in the Xiaomi Home App: Mijia Front Load Washer 7kg >> tap three dots icon in the top-right corner >> [Device network] >> [RSSI]; a value below 60 indicates a weak signal).6. Press and hold the Start/Pause button for 7 seconds to reset the Wi-Fi on the Mijia Front Load Washer 7kg, then reconnect.If the issue persists, contact the after-sales service team. Q57: What to do if the Mijia Front Load Washer 7kg cannot complete a firmware update?A: If the Mijia Front Load Washer 7kg cannot complete a firmware update, check whether the network is stable and the router is functioning properly to ensure a smooth connection. Q58: What to do if the Mijia Front Load Washer 7kg cannot switch wash modes in the Xiaomi Home App?A: If the Mijia Front Load Washer 7kg cannot switch wash modes in the Xiaomi Home App, turn off the washer and restart it, then try to switch to the desired mode again. Q59: What to do if the Mijia Front Load Washer 7kg cannot switch wash modes on the control panel?A: If the Mijia Front Load Washer 7kg cannot switch wash modes on the control panel, turn off the washer and restart it, then try to switch to the desired mode again. Q60: What to do if the Mijia Front Load Washer 7kg does not turn off automatically after a program finishes?A: The Mijia Front Load Washer 7kg is designed to turn off automatically after a program finishes. If it does not turn off automatically, check whether the display shows any error codes and refer to the troubleshooting section of the user manual. If no error code is displayed and the washer remains on for an extended period, unplug the washer and contact the after-sales service team. Q61: What are the normal sounds produced by the Mijia Front Load Washer 7kg during operation?A: The Mijia Front Load Washer 7kg produces the following sounds during normal operation:During water intake: The water inlet valve produces a humming sound, which is normal.During operation: The motor produces a humming sound, which is normal.During drainage: The drain pump produces a pumping sound, which is normal.At startup: The door lock produces a clicking sound when it engages, which is normal. Q62: What to do if the Mijia Front Load Washer 7kg causes water to backflow?A: If the Mijia Front Load Washer 7kg causes water to backflow, this is due to siphoning caused by the drain hose being inserted too far into the drain. Remove the drain hose from the drain opening to resolve the issue. Q63: What to do if the Mijia Front Load Washer 7kg cannot be turned on or off?A: If the Mijia Front Load Washer 7kg cannot be turned on or off, first check the power supply by plugging another appliance into the same outlet. If the other appliance also does not work, check the household electrical circuit. If the power supply is normal, ensure that your hands are dry and free of water when operating the controls. If the issue persists, contact the after-sales service team.Also, check whether there is water on the control panel or your hands, and wipe them clean before operating. Q64: What to do if there is always water remaining in the detergent dispenser drawer of the Mijia Front Load Washer 7kg?A: If there is always water remaining in the detergent dispenser drawer of the Mijia Front Load Washer 7kg, check whether too much detergent has been added. Excessive detergent can block the water flow. Remove and clean the dispenser drawer, clean the water inlet, and then resume use. Q65: What to do if the exterior of the Mijia Front Load Washer 7kg is damaged?A: If the exterior of the Mijia Front Load Washer 7kg is damaged, please consider the following situations:1. If the exterior is dirty, wipe it with a damp cloth.2. If the exterior appears scratched, check whether the scratch is on the protective film. Remove the film and inspect again.If the issue persists or the exterior is dented or deformed, contact the after-sales service team. Q66: What to do if the control panel of the Mijia Front Load Washer 7kg is damaged?A: If the control panel of the Mijia Front Load Washer 7kg is damaged, contact the after-sales service team. Q67: What to do if the door of the Mijia Front Load Washer 7kg is damaged?A: If the door of the Mijia Front Load Washer 7kg is damaged, contact the after-sales service team. Q68: What to do if the inner drum of the Mijia Front Load Washer 7kg is damaged?A: If the inner drum of the Mijia Front Load Washer 7kg is damaged, unplug the washer immediately and stop using it to prevent any safety hazard. Contact the after-sales service team to arrange an inspection and repair. Q69: What to do if the accessories of the Mijia Front Load Washer 7kg are damaged?A: If the accessories of the Mijia Front Load Washer 7kg are damaged, contact the after-sales service team. Q70: What to do if the drain hose of the Mijia Front Load Washer 7kg is damaged?A: If the drain hose of the Mijia Front Load Washer 7kg is damaged, contact the after-sales service team. Q71: What to do if the inlet hose of the Mijia Front Load Washer 7kg is damaged?A: If the inlet hose of the Mijia Front Load Washer 7kg is damaged, contact the after-sales service team. Q72: What to do if accessories are missing from the Mijia Front Load Washer 7kg package?A: If the standard accessories included with the Mijia Front Load Washer 7kg are missing, contact the after-sales service team. Q73: What to do if the leveling feet of the Mijia Front Load Washer 7kg are damaged?A: If the leveling feet of the Mijia Front Load Washer 7kg are damaged, contact the after-sales service team. Q74: What do the error codes on the Mijia Front Load Washer 7kg mean, and how can they be resolved?A: The Mijia Front Load Washer 7kg displays error codes on the screen when issues occur.Please refer to the following list of error codes, their meanings, and the corresponding troubleshooting steps:The error code "E1" means drainage timeout. Please refer to the following solutions:1. Check whether the drain hose is blocked.2. Clean the drain pump filter cover.3. Check whether the drain hose is installed correctly.4. Contact the after-sales service team.The error code "E2" means the door is not closed. Please refer to the following solutions:1. Check whether the appliance door is not closed. Make sure it is closed properly.2. Contact the after-sales service team.The error code "E3" means unbalanced load. Please refer to the following solutions:1. The laundry is heavily unbalanced or tangled. Rearrange the laundry and try again.2. If the load is one heavy item, it is recommended to add more items and wash again.The error code "E4" means water fill timeout; please refer to the following solutions:1. Check whether the water tap is turned on.2. Clean the water inlet valve filter cover.3. Check whether the water pressure is too low, or use the machine outside of peak water usage hours.4. Check whether the drain hose holder is removed or whether the drain hose is positioned incorrectly, causing siphoning.5. Contact the after-sales service team.The error code "E6" means the water level is too high. Please close the tap, and contact the after-sales service team.The error code "E8" means a water temperature error. Please contact the after-sales service team.The error code "F1" means a water level error; please refer to the following solutions:1. Wait for the interference to disappear, turn off the machine, and unplug it. Wait a few minutes, then plug it back in and restart the machine.2. Contact the after-sales service team.The error code "FC2" means a computer board communication error. Please refer to the following solutions:1. Wait for the interference to disappear, turn off the machine, and restart it. Wait a few minutes, then plug it back in and unplug the machine.2. If the washing machine fails to complete the OTA upgrade due to a power outage or loss of network connection, resulting in an FC2 fault code, please attempt the upgrade again.Scenario 1: Wi-Fi icon flashes after unplugging for one minute and powering back onThis indicates the machine is automatically re-attempting the upgrade. Please wait approximately 5 minutes. Once the upgrade is complete, the machine will function normally. Do not unplug the power during this period.Scenario 2: Wi-Fi icon does not flash / unable to power on after unplugging for one minute and powering back onPlease open the Xiaomi Home App >> tap the [...] icon in the upper right corner >> [Firmware update], and tap the [Update] button to manually trigger the update. Once the update is complete, the machine will power on normally.Note:Please do not disconnect power or the network during the upgrade process to avoid another upgrade failure.3. If the problem is still not solved, please contact the local official after-sales service center for further assistance.The error code "C * * " ( * * represents a number) means a motor stall error. Please remove the power plug and restart the machine. If the issue persists, contact the after-sales service team. Q75: What to do if the label on the Mijia Front Load Washer 7kg is peeling?A: The label on the Mijia Front Load Washer 7kg may peel due to changes in temperature and humidity. This does not affect the washer's performance, and you can continue to use it with confidence. Q76: What to do if there is water inside a newly delivered Mijia Front Load Washer 7kg?A: To ensure quality, each Mijia Front Load Washer 7kg undergoes a water test before leaving the factory. A small amount of residual water inside is normal. Before first use, run the Tub Clean program to clean the interior before using the washer normally. Q77: What to do if the door seal of the Mijia Front Load Washer 7kg has an odor?A: If the door seal of the Mijia Front Load Washer 7kg has an odor:For a new washer: A rubber smell from the door seal of a newly purchased Mijia Front Load Washer 7kg is normal. Run the Tub Clean program before first use and leave the door open after use to ventilate. The smell will diminish over time.For a previously used washer: The door seal of the Mijia Front Load Washer 7kg has a drainage channel that may accumulate residue. If not cleaned for an extended period, mold may develop and produce an odor. Wipe the door seal drainage channel clean with a soft cloth. Q78: What to do if the door seal of the Mijia Front Load Washer 7kg turns white?A: If the door seal of the Mijia Front Load Washer 7kg turns white, this is caused by the high-temperature, high-humidity environment inside the washer during transportation. This is normal and does not affect the washer's performance. To resolve this, apply a small amount of petroleum jelly (or another oily cleaning agent) to the door seal surface to dissolve the white residue, then wipe the door seal clean with a damp cloth. Q79: What to do if there is oil on the surface of the door seal on a newly delivered Mijia Front Load Washer 7kg?A: The oily substance on the surface of the door seal of a newly delivered Mijia Front Load Washer 7kg is applied during manufacturing to prevent the seal from sticking. This is normal and does not affect the washer's operation. Simply wipe the door seal clean with a towel, then run the Tub Clean program. Q80: What to do if the Xiaomi Home App shows the region as Singapore when connecting the Mijia Front Load Washer 7kg?A: The Xiaomi Home service is based in Singapore, so the App displaying the region as Singapore is normal. You can change the region to the region where the Mijia Front Load Washer 7kg is located through the App settings. Care & MaintenanceQ1: How to clean the exterior of the Mijia Front Load Washer 7kg?A: To clean the exterior of the Mijia Front Load Washer 7kg:1. Unplug the washer before cleaning.2. Wipe the exterior and control panel with a soft cloth and a household cleaner that does not contain abrasive or corrosive ingredients.Note:Do not spray water directly on the exterior of the Mijia Front Load Washer 7kg, as this may cause damage. Q2: How to clean the inner drum of the Mijia Front Load Washer 7kg?A: To clean the inner drum of the Mijia Front Load Washer 7kg, wipe it with a soft cloth or brush, then run the Tub Clean program completely. Q3: How to clean the water inlet valve filter of the Mijia Front Load Washer 7kg?A: To clean the water inlet valve filter of the Mijia Front Load Washer 7kg, please refer to the following steps:1. Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.2. Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.3. Use a brush to clean the inside and the outside of the threaded connector.4. Reinstall the water inlet valve filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Note:This appliance needs to be used in environments with an ambient temperature above 0°C. Q4: How to clean the drain pump filter cover of the Mijia Front Load Washer 7kg?A: To clean the drain pump filter cover of the Mijia Front Load Washer 7kg, please refer to the following steps:1. Open the filter cover at the bottom of the appliance, pull out the emergency drain hose, and remove the plug to let water drain.2. After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.3. Check and make sure the inside of the drain pump is not blocked.4. Clean any residues and stains from the drain pump filter cover.5. Put the drain pump filter cover back to its original position.6. Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover. Q5: How to maintain the Mijia Front Load Washer 7kg?A: The Mijia Front Load Washer 7kg should be maintained regularly after extended use. Keeping the washer clean improves its performance and prevents unnecessary repairs.The maintenance methods are as follows:External cleaning:1. Unplug the washer before cleaning.2. Wipe the exterior and control panel with a soft cloth and a household cleaner that does not contain abrasive or corrosive ingredients.Water inlet valve filter cleaning:1. Turn off the water tap and unplug the power cord. Loosen and remove the water inlet hose from the back of the washing machine. Cover the port with a cloth to prevent water from spraying out.2. Pull out the filter cover from the water inlet valve hole with nipper pliers and clean it thoroughly.3. Use a brush to clean the inside and the outside of the threaded connector.4. Reinstall the water inlet valve filter cover. Turn on the water tap and make sure there is no water leakage at the connection.Drain pump filter cover cleaning:1. Open the filter cover at the bottom of the appliance, pull out the emergency drain hose, and remove the plug to let water drain.2. After all the water is drained, reinstall the plug and put the emergency drain hose back to its original position. Turn the drain filter counterclockwise to open it.3. Check and make sure the inside of the drain pump is not blocked.4. Clean any residues and stains from the drain pump filter cover.5. Put the drain pump filter cover back to its original position.6. Turn the drain pump filter cover clockwise to secure it and reinstall the drain cover.Inner drum cleaning:1. Wipe the inner drum with a soft cloth or brush.2. Run the Tub Clean program once every three months to clean the inner drum. Q6: How to clean the detergent dispenser drawer of the Mijia Front Load Washer 7kg?A: To clean the detergent dispenser drawer of the Mijia Front Load Washer 7kg, pull the drawer out to its fullest extent, then gently press the left side and pull the drawer out completely. Be careful when removing the drawer, as it may contain residual detergent or fabric softener. Clean the drawer with a soft cloth or brush. Q7: How to clean the door seal of the Mijia Front Load Washer 7kg?A: After each wash cycle, lint may accumulate inside the door of the Mijia Front Load Washer 7kg. Clean the door seal with a soft cloth or brush. Do not remove the door seal during cleaning. Clean the door seal regularly. After each wash cycle, leave the washer door open to ventilate and prevent odors. Q8: What to do if the Mijia Front Load Washer 7kg is not used for an extended period?A: If the Mijia Front Load Washer 7kg will not be used for an extended period:1. Drain all remaining water from the washer by running the Spin Only program, which drains water most quickly.2. Turn off the faucet and disconnect the inlet hose.3. Unplug the washer and leave the door open to allow air circulation and prevent mold growth. Q9: Can drum cleaner be used with the Tub Clean program on the Mijia Front Load Washer 7kg?A: Drum cleaner can be used with the Tub Clean program on the Mijia Front Load Washer 7kg. The drum cleaner should be placed directly inside the drum. Q10: How often should the Tub Clean program be run on the Mijia Front Load Washer 7kg?A: It is recommended to run the Tub Clean program on the Mijia Front Load Washer 7kg once every three months. If the washer is used frequently, the Tub Clean program can be run more often.