What to do if the outdoor unit of the Mijia Air Conditioner Eco EGAT Label No.5 with 1 Star 12000BTU leaks water?

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If the outdoor unit of the Mijia Air Conditioner Eco EGAT Label No.5 with 1 Star 12000BTU leaks water, please refer to the following aspects:
1. The device only supports cooling mode, and the outdoor unit does not generate condensate. If water leakage occurs from the outdoor unit during cooling, it is due to the outdoor unit's pipes being at a low temperature during cooling. When the outdoor air humidity is high, condensation forms on the surface of the cold pipes. The condensate then drips onto the base and is drained out through the drainage hole. This is a normal phenomenon and does not require repair.
2. Water may also come from residual rainwater accumulated on the outdoor unit. When the unit operates or when weather conditions change, the rainwater may drain out through the drainage holes at the base.
3. Check whether the outdoor unit base drainage hole is clear and not blocked by dust or debris, as blockage may affect proper water discharge and cause water accumulation.
4. Ensure the outdoor unit is installed in a stable position with proper drainage design, as incorrect installation or uneven placement can lead to abnormal water flow patterns.
5. If you believe this situation needs to be addressed, you can contact the after-sales service to install a drainage nozzle and drainage hose on the outdoor unit's base.