What to do if the surveillance footage of the Xiaomi Outdoor Camera CW100 Dual is blurry and unclear?
If the surveillance footage of the Xiaomi Outdoor Camera CW100 Dual is blurry and unclear, please refer to the following steps to troubleshoot:
1. If the camera lens is dirty or dusty, the surveillance footage will be blurry. Please ensure that the camera lens is clean to ensure a clear surveillance image.
2. Please check if there is fog on the lens, especially when there is a large temperature difference between morning and evening. Wipe the lens and check if the image is clear.
3. There is a protective film on the camera lens. If this film is not removed, the surveillance footage will be blurry. Please ensure that the protective film on the camera lens has been removed.
4. The device supports manual adjustment of the resolution. You can increase the resolution to check if the surveillance footage is clear.
5. Network factors can lead to reduced clarity. Please optimize your network status. In case of a wired connection, attempt to replace the existing cable with a high performance network cable.
6. Infrared light reflection can cause surveillance footage to appear blurry at night. You can adjust the camera's orientation to check if the footage is clear.
7. If the front or side of the lens is close to a reflective surface, such as glass or a white wall, the foreground of the image will appear bright while the background appears dark or faded, resulting in blurry surveillance footage. Please keep the front or side of the lens away from reflective surfaces.
8. Outdated camera firmware can cause unclear surveillance footage. Please update the firmware promptly.
9. If the issue still persists, please contact our local official after-sales service center for further assistance.
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