What to do if the Xiaomi Smart Camera C500 can't be connected to the Wi-Fi network?

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If the Xiaomi Smart Camera C500 can't be connected to the Wi-Fi network, please refer to the following steps to troubleshoot:
1. Make sure the Wi-Fi network is 2.4 GHz, as the Xiaomi Smart Camera C500 does not support 5 GHz networks.
2. Confirm that the Wi-Fi password is correct and does not contain special characters.
3. Ensure that the Wi-Fi network is functioning properly and that the camera is within the router’s coverage area.
4. Verify that your phone is connected to the same Wi-Fi network and that it has a stable internet connection.
5. Reset the camera to factory settings and attempt to reconnect it to the Wi-Fi.
6. If the camera still cannot connect, try using a different Wi-Fi network or a mobile hotspot.
7. If the issue persists after trying the above steps, please contact the after-sales service center for further assistance.