Why doesn't the Xiaomi Outdoor Camera CW100 Dual record video after detecting movement?

Question

Accepted Answer

If the Xiaomi Outdoor Camera CW100 Dual can't record video after detecting movement, please refer to the following information:
1. First, make sure the feature is enabled by checking in the Home surveillance settings whether the event notification types are turned on, and ensure that the related AI functions are also enabled.
2. Check whether the cloud service has expired. New users receive a 3-month free trial, and after it expires, if the cloud service is not renewed, the Home surveillance and AI functions will stop working, which will result in no video recording.
3. Check whether an SD card is inserted. If the cloud service is not enabled, you can use an SD card for recording. Verify whether the SD card status is normal, whether it is formatted, or try replacing it with another card.
4. Check whether Night vision function is enabled, as extremely low light conditions at night can sometimes cause motion-triggered recordings to fail.
5. Inspect the lens for dirt or obstructions that can cause recording failure, and try cleaning the camera lens.
6. Check for network issues that can prevent recording or uploading.
7. Ensure that the camera firmware is updated to the latest version.
8. Try restarting or resetting the camera to rule out temporary malfunctions.
9. If the issue persists, contact after-sales service for further assistance.