What to do if the Xiaomi Robot Vacuum 5 Pro turns off automatically?
If the Xiaomi Robot Vacuum 5 Pro turns off automatically, please refer to the following troubleshooting methods:
1. If the main unit is in a non-charging state/pause state for more than 10 minutes, it will automatically enter a sleep state. The robot vacuum indicator will go out in the sleep state. You can wake it up by pressing any button on the main unit. If the sleep time exceeds 12 hours, the main unit will automatically shut down.
2. If the robot vacuum's battery is low and it cannot return to the base station, it will automatically shut down. Ensure the battery has sufficient charge and fully charge it before using it. Check for obstacles around the charging base and whether the device is stuck, preventing it from returning to the base station.
3. If the main unit automatically shuts down in the omni station, it can be caused by poor charging. Check if the charging base station is working properly and if the contacts are clean. It is recommended to wipe the charging contacts of the main unit and base station with a dry cloth.
4. If there is a bug in the system or firmware, it may shut down unexpectedly during operation. Ensure that the robot vacuum's firmware is updated to the latest version.
5. If the device still shuts down automatically after troubleshooting, you can try restoring factory settings or restarting.
6. If none of the above methods work, it may be a hardware malfunction. It is recommended to apply for the after-sales repair.
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