Why is the Xiaomi Robot Vacuum 5 All-in-one dock not picking up dust?
If your Xiaomi Robot Vacuum 5 All-in-one dock fails to vacuum dust, please follow the troubleshooting steps below:
1. Check whether the suction ports of the robot vacuum and the All-in-one dock are blocked by any foreign objects, and clean them thoroughly.
2. Inspect the dust collection channel to see if wet waste, excessive hair, or lint has been drawn in and adhered to the passage. It is recommended to clean these manually, as such debris can easily cause clogging.
3. Check whether the cleaning task is set to vacuuming or mopping. If it is in mopping mode, the All-in-one dock will not suction dust.
4. Ensure that the robot vacuum’s dust compartment is properly installed and not blocked by excessive dust. Reinstall and clean the dust compartment before testing again.
5. Verify that the dust bag in the All-in-one dock is correctly installed, and reinstall if necessary.
6. Check whether the dust bag in the All-in-one dock is full, and empty it if needed.
7. Confirm whether the “Dust Collection” icon in the Xiaomi Home App is grayed out. This can happen if the robot vacuum is not properly docked in the All-in-one dock or if there is a communication issue.
8. If the icon remains grayed out, try moving the robot vacuum, removing and reinserting it into the charging dock, restarting the robot vacuum, or power-cycling the All-in-one dock.
If the problem persists, please contact the after-sales service center for assistance.
Note:
1. Always ensure the dust compartment and filter are properly installed before use.
2. Regularly clean the dust compartment and filter of dust and debris to maintain optimal performance.
3. After prolonged use, it is normal for the All-in-one dock to take longer to complete dust collection, as this helps maintain smooth operation.
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