The Xiaomi Oscillation Electric Toothbrush Pro produce a certain level of motor noise during use, which is considered normal. The sound level remains under 62 decibels, ensuring a quiet brushing experience. However, if you experience abnormal vibration or unusual sounds, such as rattling, grinding, or unstable oscillation, this indicates a potential issue.
To resolve this issue, please refer to the following steps:
1. First, check if the brush head is installed correctly. Remove and reattach the brush head securely;
2. Next, inspect the brush head and bristles for wear or damage. If this is the case, replacing it with a new one will resolve the issue;
3. If the abnormal vibration or sound persists, please contact local after-sales customer service for further assistance.