Why can't the POCO F7 Ultra enter the apps?

Thank you for your valuable feedback. We appreciate you bringing this to our attention. We want to assure you that this is not a hardware issue with the phone, so there’s no need to worry. You can continue to use your device with full confidence.
The issue you're experiencing is associated with a third-party application rather than the device itself. We recommend that you check the app in question and upgrade it to the latest version available from the official app store.