What to do if the Mijia Air Conditioner Pro Eco 5-Star 1.5 HP Inverter cannot connect to the Mi Home/Xiaomi Home APP?
If the Mijia Air Conditioner Pro Eco 5-Star 1.5 HP Inverter cannot connect to the APP, please refer to the following steps to troubleshoot:
1. Check if the air conditioner is turned on and in connection status. Turn it on again after 10 seconds of power off, or reset the air conditioner’s Wi-Fi and try reconnecting again;
2. Ensure that the connected Wi-Fi is a 2.4GHz network, as the air conditioner only supports 2.4GHz Wi-Fi and does not support 5GHz Wi-Fi;
3. Ensure the router is not too far from the air conditioner and that the router is functioning properly with internet access;
4. Make sure the router’s SSID and password do not contain Chinese characters or special symbols, and verify that the SSID and password are entered correctly;
5. Try manually setting up a mobile hotspot to see if the issue is related to the router's network;
6. Update the Xiaomi Home/Mi Home APP to the latest version, or uninstall and reinstall the Xiaomi Home/Mi Home APP, and follow the step-by-step instructions in the APP to connect the air conditioner.
If the issue persists after following these steps, please request the after-sales service center for further inspection.
1. Check if the air conditioner is turned on and in connection status. Turn it on again after 10 seconds of power off, or reset the air conditioner’s Wi-Fi and try reconnecting again;
2. Ensure that the connected Wi-Fi is a 2.4GHz network, as the air conditioner only supports 2.4GHz Wi-Fi and does not support 5GHz Wi-Fi;
3. Ensure the router is not too far from the air conditioner and that the router is functioning properly with internet access;
4. Make sure the router’s SSID and password do not contain Chinese characters or special symbols, and verify that the SSID and password are entered correctly;
5. Try manually setting up a mobile hotspot to see if the issue is related to the router's network;
6. Update the Xiaomi Home/Mi Home APP to the latest version, or uninstall and reinstall the Xiaomi Home/Mi Home APP, and follow the step-by-step instructions in the APP to connect the air conditioner.
If the issue persists after following these steps, please request the after-sales service center for further inspection.
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