Why can the computer not recognize the Xiaomi Wireless Mouse Comfort Edition?
If the computer cannot recognize the mouse, please refer to the following details:
1. Please ensure that the dongle is correctly plugged into the USB port, or try plugging it into another USB port to see if it can be used normally;
2. Confirm whether the current device is compatible with Windows 10 or above, macOS 10.13 or above;
3. In the [Device Manager] of the system, click on the [Scan for Hardware Changes] icon to rescan the hardware and automatically install the USB driver. After installation, the mouse can be used normally;
4. If the above does not solve the problem, please unplug the dongle, restart the computer, enter the system, and try inserting the dongle again;
5. If the above still does not solve the problem, check if the mouse and dongle have been unbound due to misoperation, and try to rebind them again.
If the above operations are correct and the problem still has not been solved, please contact the after-sales service for handling.
1. Please ensure that the dongle is correctly plugged into the USB port, or try plugging it into another USB port to see if it can be used normally;
2. Confirm whether the current device is compatible with Windows 10 or above, macOS 10.13 or above;
3. In the [Device Manager] of the system, click on the [Scan for Hardware Changes] icon to rescan the hardware and automatically install the USB driver. After installation, the mouse can be used normally;
4. If the above does not solve the problem, please unplug the dongle, restart the computer, enter the system, and try inserting the dongle again;
5. If the above still does not solve the problem, check if the mouse and dongle have been unbound due to misoperation, and try to rebind them again.
If the above operations are correct and the problem still has not been solved, please contact the after-sales service for handling.
Does it help?
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