What to do if the PTZ of the Xiaomi Smart Camera C500 Dual does not rotate?

Several factors will make the PTZ of the Xiaomi Smart Camera C500 Dual not rotate, such as outdated or buggy firmware, physical obstruction preventing rotation, and configuration in the APP.
If the PTZ of the Xiaomi Smart Camera C500 Dual does not rotate, please refer to the following details:
1. Power off and restart the device;
2. You can reboot the device in the camera settings in the Mi Home/Xiaomi Home APP;
3. You can calibrate the camera in the camera settings in the Mi Home/Xiaomi Home APP
If the PTZ cannot rotate after the steps mentioned above, please contact the local after-sales service center.