What to do if the charging case of the REDMI Buds 6 can't be charged?

Please refer to the following troubleshooting steps:
1. Try replacing the charging cable and charger to see if it can be charged. If it can be charged after replacement, the issue is with the charging cable or charger;
2. Use the charging cable and charger with other devices to verify their functionality. If they charge other devices normally, charge the charging case for half an hour and then observe. If the case still can’t be charged, please apply for the after-sales service.
Note:
This issue also can be due to the incompatibility of the charger.