What to do if the Xiaomi Outdoor Camera CW500 Dual is frequently offline?
If the camera is frequently offline, please refer to the following methods:
1. Check if the camera's firmware and the Mi Home/Xiaomi Home APP need to be updated;
2. Check if the router has too many devices connected;
3. The router's performance can vary, especially with routers or optical modems (which also function as routers) provided by ISPs. They have poorer transmission distance, speed, and stability compared to other brand routers. Try restarting the router;
4. Check if the camera's power supply is stable and ensure you are using the original adapter;
5. If the device is powered on and the network is fine, check the device's indicator:
(1). Blinking in yellow: The camera is connecting to the network. If you have changed the Wi-Fi name or password, reset the camera and reconnect;
(2). Remaining in yellow: The camera has been reset. Please reconnect;
(3). Blinking in yellow slowly: The camera is upgrading. Please wait for the upgrade to complete;
6. Check the network environment, reset the camera, and reconnect it to the Mi Home/Xiaomi Home APP;
Note:
1. If the 2.4GHz Wi-Fi connection was unstable previously, it is due to strong interference in the wireless environment. When reconnecting, you can choose 5GHz Wi-Fi or a wired connection;
2. If the 5GHz Wi-Fi connection was unstable previously, it is due to too many obstacles between the camera and the router. When reconnecting, you can choose 2.4GHz Wi-Fi or a wired connection;
3. If the wired connection was unstable previously, it is due to poor cable quality and compatibility. You can choose to replace the cable or use Wi-Fi for the connection.
7. Confirm if the camera has an SD card inserted. Remove the card and check if it resolves the issue, as some low-quality SD cards can cause offline problems;
8. Poor-quality cables can lead to connectivity issues, you can replace the cable with a higher-quality one;
9. If you have set an automation scene of Away mode, the camera will turn off when you leave, causing it to go offline.
1. Check if the camera's firmware and the Mi Home/Xiaomi Home APP need to be updated;
2. Check if the router has too many devices connected;
3. The router's performance can vary, especially with routers or optical modems (which also function as routers) provided by ISPs. They have poorer transmission distance, speed, and stability compared to other brand routers. Try restarting the router;
4. Check if the camera's power supply is stable and ensure you are using the original adapter;
5. If the device is powered on and the network is fine, check the device's indicator:
(1). Blinking in yellow: The camera is connecting to the network. If you have changed the Wi-Fi name or password, reset the camera and reconnect;
(2). Remaining in yellow: The camera has been reset. Please reconnect;
(3). Blinking in yellow slowly: The camera is upgrading. Please wait for the upgrade to complete;
6. Check the network environment, reset the camera, and reconnect it to the Mi Home/Xiaomi Home APP;
Note:
1. If the 2.4GHz Wi-Fi connection was unstable previously, it is due to strong interference in the wireless environment. When reconnecting, you can choose 5GHz Wi-Fi or a wired connection;
2. If the 5GHz Wi-Fi connection was unstable previously, it is due to too many obstacles between the camera and the router. When reconnecting, you can choose 2.4GHz Wi-Fi or a wired connection;
3. If the wired connection was unstable previously, it is due to poor cable quality and compatibility. You can choose to replace the cable or use Wi-Fi for the connection.
7. Confirm if the camera has an SD card inserted. Remove the card and check if it resolves the issue, as some low-quality SD cards can cause offline problems;
8. Poor-quality cables can lead to connectivity issues, you can replace the cable with a higher-quality one;
9. If you have set an automation scene of Away mode, the camera will turn off when you leave, causing it to go offline.
Does it help?
Yes
No