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Why are the Xiaomi Dual-mode Wireless Mouse 2 button and scroll wheel functions abnormal, causing the cursor not to move?

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Why are the Xiaomi Dual-mode Wireless Mouse 2 button and scroll wheel functions abnormal, causing the cursor not to move?

To solve the problem, please refer to the following steps:
1. Ensure the mouse is properly connected to the computer;
2. Verify that no keyboard keys are stuck, as this can interfere with mouse function;
3. Inspect the bottom lens of the mouse for any obstructions or dust that could affect cursor movement;
4. Make sure the mouse pad is clean and free of dirt, which can impact cursor movement.
If these steps do not resolve the issue, please contact the local after-sales service center for further assistance.