Why does the camera not record videos or lose videos when using the Xiaomi Home Secure?
If there are changes in image in the recording interface, please refer to the following details:
1. Check whether the Xiaomi Home Secure is expired. After the expiration, the videos will not be uploaded to the cloud;
2. Check whether the home surveillance or SD card has recorded videos;
3. Check whether the icon of uploading videos in the Xiaomi Home Secure is turned off;
4. Determine when did the problem happen and whether the problem persists;
5. Check whether the router has blocklist or forbidden link. You can try to use the link or delete the setting of blocklist and try again;
6. Restart the device after powering off and reset the router (Do not reset the optical modem. Resetting and configuring the optical modem is complicated, causing the home network to become paralyzed and unusable.);
7. Check whether the Mi Home/Xiaomi Home APP and the device firmware need to be updated;
8. You can use your phone as hotspot to connect to the camera and check the network issue. If the hotspot can be used, the home network has abnormalities and please contact the carrier.
You can also refer to the following details to check the abnormalities of the Xiaomi Home Secure:
1. If the camera is connected to the network that needs secondary verification, the videos will not be uploaded to the cloud;
2. If the camera is in sleep mode or the status of powering off or disconnecting, the videos will not be recorded;
3. If the Xiaomi Account or the camera is shared with others, the videos will be deleted mistakenly;
4. Check whether the privacy policy is withdrawn;
5. If you subscribe the Xiaomi Home Secure, the videos will be deleted automatically in a cycle of 7 days. For instance, if you subscribe the Xiaomi Home Secure on Monday, the videos of Monday will be deleted on the next Monday and the videos from Tuesday to the next Monday will be stored.
If the above methods are useless, please refer to the following details:
1. Please supply the log file in the SD card. You can use a card reader on the computer, extract the log files and make them a compressed package;
2. You can upload the log in the Mi Home/Xiaomi Home APP;
3. Whether the optical modem is used and supple the model of it;
4. Please supply the screenshot of the interface of no videos of the Xiaomi Home Secure;
5. Please supply the customized name of the malfunctioned camera in the Mi Home/Xiaomi Home APP.
1. Check whether the Xiaomi Home Secure is expired. After the expiration, the videos will not be uploaded to the cloud;
2. Check whether the home surveillance or SD card has recorded videos;
3. Check whether the icon of uploading videos in the Xiaomi Home Secure is turned off;
4. Determine when did the problem happen and whether the problem persists;
5. Check whether the router has blocklist or forbidden link. You can try to use the link or delete the setting of blocklist and try again;
6. Restart the device after powering off and reset the router (Do not reset the optical modem. Resetting and configuring the optical modem is complicated, causing the home network to become paralyzed and unusable.);
7. Check whether the Mi Home/Xiaomi Home APP and the device firmware need to be updated;
8. You can use your phone as hotspot to connect to the camera and check the network issue. If the hotspot can be used, the home network has abnormalities and please contact the carrier.
You can also refer to the following details to check the abnormalities of the Xiaomi Home Secure:
1. If the camera is connected to the network that needs secondary verification, the videos will not be uploaded to the cloud;
2. If the camera is in sleep mode or the status of powering off or disconnecting, the videos will not be recorded;
3. If the Xiaomi Account or the camera is shared with others, the videos will be deleted mistakenly;
4. Check whether the privacy policy is withdrawn;
5. If you subscribe the Xiaomi Home Secure, the videos will be deleted automatically in a cycle of 7 days. For instance, if you subscribe the Xiaomi Home Secure on Monday, the videos of Monday will be deleted on the next Monday and the videos from Tuesday to the next Monday will be stored.
If the above methods are useless, please refer to the following details:
1. Please supply the log file in the SD card. You can use a card reader on the computer, extract the log files and make them a compressed package;
2. You can upload the log in the Mi Home/Xiaomi Home APP;
3. Whether the optical modem is used and supple the model of it;
4. Please supply the screenshot of the interface of no videos of the Xiaomi Home Secure;
5. Please supply the customized name of the malfunctioned camera in the Mi Home/Xiaomi Home APP.
Does it help?
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