The phone cannot connect to a Wi-Fi network
If your phone cannot connect to the Wi-Fi network, please refer to the following troubleshooting steps:
1. If you know how to configure the router, it is recommended to first try resetting the router, regardless of whether other devices can connect to it in normal;
2. The phone uses DHCP for network connection by default. If you haven't changed the connection method, ensure that the router's DHCP service is enabled;
3. Verify that the wireless network SSID is in English characters;
4. If other devices can connect to Wi-Fi, check if there is any third-party security software installed on the phone. Try uninstalling it and then restarting the phone to see if it resolves the issue;
5. Go to [Settings] >> [More connectivity options] >> [Reset Wi-Fi, mobile networks, and Bluetooth] >> [Reset settings]. Restart the phone after resetting, and then try connecting again;
6. Please back up your data, and perform a factory reset. Upgrade to the latest system version, and then try connecting again;
7. If your router has MAC address filtering enabled, add your device's MAC address to the whitelist. In newer versions, the phone defaults to using a random MAC address for Wi-Fi connections to protect your information. If MAC address filtering is set, go to the WLAN interface, tap the arrow on the right side of the Wi-Fi you want to connect to, select [Use Device MAC] under [Privacy], and add the device’s MAC address to the whitelist.
If the above methods do not resolve the issue, it is recommended to visit the after-sales service center for further inspection.
1. If you know how to configure the router, it is recommended to first try resetting the router, regardless of whether other devices can connect to it in normal;
2. The phone uses DHCP for network connection by default. If you haven't changed the connection method, ensure that the router's DHCP service is enabled;
3. Verify that the wireless network SSID is in English characters;
4. If other devices can connect to Wi-Fi, check if there is any third-party security software installed on the phone. Try uninstalling it and then restarting the phone to see if it resolves the issue;
5. Go to [Settings] >> [More connectivity options] >> [Reset Wi-Fi, mobile networks, and Bluetooth] >> [Reset settings]. Restart the phone after resetting, and then try connecting again;
6. Please back up your data, and perform a factory reset. Upgrade to the latest system version, and then try connecting again;
7. If your router has MAC address filtering enabled, add your device's MAC address to the whitelist. In newer versions, the phone defaults to using a random MAC address for Wi-Fi connections to protect your information. If MAC address filtering is set, go to the WLAN interface, tap the arrow on the right side of the Wi-Fi you want to connect to, select [Use Device MAC] under [Privacy], and add the device’s MAC address to the whitelist.
If the above methods do not resolve the issue, it is recommended to visit the after-sales service center for further inspection.
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