Home/Support/FAQ/

What to do if the device can search for the Xiaomi OpenWear Stereo but cannot connect to it?

/

What to do if the device can search for the Xiaomi OpenWear Stereo but cannot connect to it?

If the device can search for the Xiaomi OpenWear Stereo but cannot connect to the earphones, the Bluetooth data of the mobile phone is abnormal. Try to delete the previous connection records on the device, press and hold the charging case button for 10 seconds to reset (put both earphones into a fully charged charging case, close the lid for 60 seconds and then open the lid again. Press and hold the charging case button for 10 seconds until the orange light flashes 3 times and the white light flashes slowly). Try to pair again. 
Please refer to the following steps to delete Bluetooth records on the phone
1. Open [Settings];
2. Tap [Bluetooth]; 
3. Tap [Xiaomi OpenWear Stereo].