Xiaomi Electric Kettle 2 FAQ
Overview
Q1: What are the selling points of the Xiaomi Electric Kettle 2?
A: For your reference, here are the selling points of the Xiaomi Electric Kettle 2:
1. The kettle features an upgraded 1.7L high capacity, capable of boiling 8 cups of water in one go, which is enough to meet the needs of the whole family without frequent refills.
2. It incorporates a powerful 1800W heating base plate that enables rapid boiling.
3. The interior surface is made of food-grade 304 stainless steel, which is free from BPA and other harmful chemicals, and features a one-piece structure without screws or solder joints for rust and oxidation resistance.
4. The kettle offers four electric safety protections, including automatic power shut-off after boiling, automatic shut-off when dry-burning is detected, fuse protection, and safe-to-touch electric shock protection.
5. It features a double-layered heat protection body with an intermediate insulation layer that effectively insulates the hot water inside, preventing accidental burns.
Q2: What is the capacity of the Xiaomi Electric Kettle 2?
A: The capacity of the Xiaomi Electric Kettle 2 is 1.7L.
Q3: What is the power of the Xiaomi Electric Kettle 2?
A: The rated power of the Xiaomi Electric Kettle 2 is 1800 W.
Q4: What is the weight of the Xiaomi Electric Kettle 2?
A: The gross weight of the Xiaomi Electric Kettle 2 is 1.6 kg, and the net weight of the product is 1.2 kg.
Q5: What are the dimensions of the Xiaomi Electric Kettle 2?
A: The package size of the Xiaomi Electric Kettle 2 is 287 × 217 × 217 mm, and the product size is 227 × 158 × 262 mm.
Q6: What is the length of the Xiaomi Electric Kettle 2 power cord?
A: The length of the Xiaomi Electric Kettle 2 power cord is about 0.65 m.
Q7: What is the rated voltage of the Xiaomi Electric Kettle 2?
A: The rated voltage of the Xiaomi Electric Kettle 2 is 220 V-240 V, 50-60 Hz.
Q8: Can the Xiaomi Electric Kettle 2 be used with other appliances at the same time?
A: Because of the high current of the Xiaomi Electric Kettle 2, it is recommended not to use the socket with other electrical appliances, and it is suitable to use an independent socket of ≥10 A.
Q9: Does the Xiaomi Electric Kettle 2 have an insulation function?
A: The Xiaomi Electric Kettle 2 is a mechanical kettle and does not have a thermal insulation function.
Q10: Does the Xiaomi Electric Kettle 2 have an anti-dry burn function?
A: The Xiaomi Electric Kettle 2 has a double anti-dry burn function, so please feel free to use it.
Q11: Can the Xiaomi Electric Kettle 2 be used in high altitude areas?
A: Yes, it can be used. The boiling point of water varies with altitude, and the higher the altitude of the area, the lower the air pressure, so it is normal that the kettle may not boil when boiling water.
Q12: Is the Xiaomi Electric Kettle 2 loud when boiling water?
A: The Xiaomi Electric Kettle 2 has a rated power of 1800 W, allowing for rapid heating. You may hear some noise while the water is boiling. This is a normal operating sound that complies with noise standards, so please use it with confidence.
Q13: What is the material of the interior surface of the Xiaomi Electric Kettle 2?
A: The interior surface is made of food-grade 304 stainless steel, which does not contain BPA or any other harmful chemicals and has a one-piece construction without screws and welds. Resistant to rust and oxidation, so you can boil and drink water with peace of mind. You can make direct contact with water, so please feel free to use it.
Q14: Does the interior surface of the Xiaomi Electric Kettle 2 need to be cleaned when it is new?
A: All internal components of the Xiaomi Electric Kettle 2 that come into contact with water are made of food-contact grade materials, so you can simply rinse it with water before use.
Q15: What is the purpose of the holes on the inside of the Xiaomi Electric Kettle 2?
A: The holes on the inside of the Xiaomi Electric Kettle 2 are steam holes, which are used to conduct water vapor to the thermostat at the bottom of the kettle. This is a normal structural design, so please feel free to use it.
Q16: How long does it take to boil a pot of water with the Xiaomi Electric Kettle 2? What is the power consumption?
A: The Xiaomi Electric Kettle 2 takes about 7 minutes to boil a pot of water, depending on the room temperature, water temperature, and local voltage. It takes about 0.2 kWh to boil a pot of water.
Q17: Does the Xiaomi Electric Kettle 2 automatically cut off when the water boils?
A: The Xiaomi Electric Kettle 2 uses a thermostat for precise temperature sensing, and the kettle will automatically shut off after boiling, so there is no need to manually cut off the power.
Note:
If you open the lid to boil water, the power will not automatically cut off.
Q18: Can the Xiaomi Electric Kettle 2 boil water below the minimum level?
A: When heating water, the water level must not fall below the minimum mark or exceed the maximum mark (indicated on the inner liner). If the water level is below the minimum mark, the kettle may boil dry, potentially shortening its lifespan or causing damage. If the water level exceeds the maximum mark, there is a risk of scalding from water spraying out during boiling.
Q19: Will the Xiaomi Electric Kettle 2 produce limescale when boiling water?
A: The Xiaomi Electric Kettle 2 does not have a filtration function, so when using tap water, limescale will be produced in the kettle. We recommend using purified water with the Xiaomi Electric Kettle 2 for optimal results.
Q20: How to deal with the scale generated by the Xiaomi Electric Kettle 2?
A: If limescale forms or the water appears cloudy after boiling, this is due to the hardness of the tap water and the presence of calcium carbonate and magnesium carbonate. To minimize limescale buildup, it is recommended to use purified water (filtered by a water purifier) and avoid using the kettle to boil milk, soy milk, or tea. If limescale accumulates inside the kettle, you can clean it using a commercial descaler or by adding an appropriate amount of descaling agent.
Q21: Will the exposed copper piece on the base of the Xiaomi Electric Kettle 2 be electric?
A: The exposed copper components are grounded, will not be energized, and are designed to prevent leakage, meeting safety standards.
Note:
Do not touch the internal copper piece with a metal foreign object to prevent electric shock!
Q22: Does the Xiaomi Electric Kettle 2 support networking?
A: The Xiaomi Electric Kettle 2 does not have a network function and does not support App operation.
Q23: How to clean and maintain the Xiaomi Electric Kettle 2?
A: 1. Please operate the appliance strictly according to the instructions to avoid damaging the lid, switch, or other components.
2. Avoid repeated dry boiling to prevent damage to the thermostat and heating element.
3. Do not fill the kettle above the maximum water level mark; doing so may cause leakage or scalding.
4. It is recommended to remove limescale and stains every 2–3 months. If the local water is hard, increase the cleaning frequency to maintain hygiene.
5. Do not add water while the kettle is powered on and heating, as this could lead to dangerous accidents.
6. If the kettle will not be used for an extended period, store the power cord inside the base, and clean and pack the kettle before storing it in a dry place.
Troubleshooting
Q1: What to do if the power base of the Xiaomi Electric Kettle 2 gets wet or exposed to moisture?
A: Please promptly wipe away any water from the bottom of the base and place it in a well-ventilated area. Do not connect it to power until the electrical components and internal wiring at the bottom are completely dry. Strictly avoid connecting the base to power while there is accumulated water or if it has been submerged, to prevent electric shock or other safety hazards.
Q2: Is it necessary to unplug the Xiaomi Electric Kettle 2 when it is not in use?
A: It is recommended to unplug the power supply when not in use to ensure safety.
Q3: Why are there rust spots on the bottom of the Xiaomi Electric Kettle 2?
A: The small spots appearing on the bottom are usually limescale deposits (such as yellow stains, pitting, or rust-like marks). You can try cleaning them by soaking the area in citric acid or edible vinegar; if that does not work, try scrubbing with sandpaper or a white scouring pad. Minor rust-like marks are common in daily use and do not pose a risk to human health.
The principle behind stainless steel rusting: Stainless steel is a crystalline solid composed of atoms arranged in a regular pattern. In addition to iron, it contains metals such as chromium, nickel, and titanium. Chromium and nickel provide rust resistance by forming a protective layer (passivation film) that prevents the steel from rusting. Water hardness varies by region (categorized as hard or soft water), and hard water produces impurities when heated.
Q4: What to do if the Xiaomi Electric Kettle 2 fails to heat up, emits a burnt smell, and shows no response when placed back on the base?
A: This is the anti-dry-boil protection function of the Xiaomi Electric Kettle 2. Please wait for it to cool to room temperature naturally before using it. If it still does not work, please contact after-sales service.
Q5: Why does the lid of the Xiaomi Electric Kettle 2 open slowly?
A: The Xiaomi Electric Kettle 2 features a dampened lid-opening mechanism. This design is intended to prevent hot water from splashing out and causing injury when the lid opens, thereby avoiding potential safety hazards. The opening process occurs in two stages: the first stage opens the lid to approximately 35 degrees, which is convenient for daily pouring; the second stage requires manually opening the lid further to approximately 65 degrees to facilitate cleaning the interior of the kettle.
Q6: Why does the Xiaomi Electric Kettle 2 not cut off when the water is already boiling?
A: It is normal for the Xiaomi Electric Kettle 2 to boil water for 10-20 seconds after it starts to boil in order to ensure that the water is fully boiled.
Note:
If you open the lid while boiling water, the power will not be cut off automatically.
Q7: Why does the Xiaomi Electric Kettle 2 spill water when the water is heated to boiling?
A: Please check if the added water exceeds the maximum water level. If the maximum water level is not exceeded, please contact after-sales service for assistance.
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