1. DEFINITIONS

   1. “Plan(s)” shall mean either or all the products/ services package offered by OneAssist from time to time, which products/services may have added on components or features, details of which are mentioned in the Welcome letter kit / welcome email.

   2. “Plan Terms” shall mean the terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).

   3. “Service Partner” means any third-party service provider affiliated with OneAssist.

   2.   “Personal Information/Data” shall mean and include such personal and financial information of the Customer relating to his/her data /or documents, in any medium including financial information such as bank account or credit card or debit card or other payment instrument details, identification document details including passport, PAN card details, driving license, etc.

3. 2. PURPOSE

   1. These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the Plan(s) provided by OneAssist.

   2. These general terms and conditions define the framework and the respective obligations of the parties.

   3. Customer acknowledges receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer activates the Plan by sharing device details or avails of any benefit under any of the Plan Terms or lodges a service request within the term of the Plan, the Customer shall be deemed to have accepted the Terms unconditionally.

4. CUSTOMER CONSENTS AND CONFIRMATIONS

   1. Further, the Customer has and hereby consents to the use of Personal Information by OneAssist for the purpose of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.

   2. I consent to perform Mobile Health Check (MHC) test which includes automated or manual diagnostics to assess functional condition of your device, including but not limited to hardware performance, screen condition, battery health & other relevant parameters and determine the final buyback value.

   3. You consent to retrieving your device’s International Mobile Equipment Identity (IMEI) number, including by dialing *#06# , solely for the purpose of device identification, verification, and fraud prevention.

   4. You acknowledge that the diagnostic process does not access, collect, or store your personal content such as contacts, messages, photos, or files. Any data collected during the process shall be limited to device-related information necessary for eligibility assessment and program fulfillment.

   5. The Customer expressly and without limitation, consents to OneAssist or its service partners recording phone calls between the Customer and OneAssist on the helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its service partners to monitor quality standards,

(iii) training purposes, and (iv) meet legal and regulatory requirements.

6. The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.

7. The Customer hereby consents to receiving period SMS / email communication from OneAssist of information pertaining to its product features / services.

5. PROCESSING OF SERVICE REQUESTS

   1. Any service requets made by the Customer under these Terms and Plan Terms shall be subject to the following:

      1. The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan Terms and communicated to the Customer later;

      2. The Customer having provided OneAssist with full and accurate information in connection with the coverage, as applicable;

      3. The Customer having acted in a bona fide manner to make a service request;

      4. The Customer having complied with the requirements of the Service Partner for the purposes of processing the service requestmay be required from time to time.

   2. Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any service request from the Customer unless (i) the Customer is over the age of 18 years at the time of Plan activation and a resident of India

6. CANCELLATIONS/ RENEWAL/TERMINATION

   1. OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:

      1. agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or

      2. is in violation of applicable law as may be relevant to the use of the Plan(s); or

      3. failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide manner towards OneAssist including by providing false or inaccurate information;

      4. made on behalf of the Customer and which are to be returned/reimbursed/paid as per the terms of the Plan to OneAssist or to its authorized Service Partner.

7. CONFIDENTIALITY

   1. OneAssist shall ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.

8. REPRESENTATIONS AND WARRANTIES

   1. The Customer represents that he/she is completed the age of 18 years and is a resident of India.

   2. The Customer follows the applicable law as may be relevant for the Plan (s) which is availed of by the Customer.

   3. The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate.

9. OBLIGATIONS AND COVENANTS OF THE CUSTOMER

   1. If the Customer receives a benefit as contemplated under any specific Plan Terms and it is later discovered that the service request was dishonest, fraudulent, or false, OneAssist will take steps to recover from the Customer, such payment(s) made to the Customer, either by OneAssist or a third party, as the case may be.

   2. The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).

   3. The Customer undertakes and covenants that he/she shall not use make use of the Plan(s) to or during usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:

      1. belongs to another person and to which the user does not have any right to, or which is confidential;

      2. is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

      3. harm minors in any way;

      4. infringes any patent, trademark, copyright, or other proprietary rights;

      5. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

      6. contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer resource; or

      7. Threatens the unity, integrity, defense, security or sovereignty of India or seditious, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation or violates any other provision of law.

10. LIMITATION OF LIABILITY

    1. OneAssist shall not be liable for any incidental, consequential, exemplary, special, or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. INDEMNITY

    1. The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees, and subcontractors harmless from all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:

1. any wrongful act or omission of the Customer in relation to the usage of the Plan(s);

2. any willful misconduct, gross negligence, or fraud by the Customer;

3. any failure of the Customer to comply with the applicable law;

4. any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and

5. any third-party claims arising out of the Customer’s use of the Plan(s).

   1. This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms

12. NOTICES

    1. Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either

(a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein. Please refer to the current address on our website www.oneassist.in

13. MISCELLLANEOUS

    1. The Terms will ensure the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.

    2. OneAssist will not incur any liability to the Customer on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.

    3. OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans. Upon such amendment such terms will become applicable immediately and will be intimated to the Customer. If the Customer does not accept the amendment of the Terms and/or the Plan Terms, he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in Clause 6. The alteration of the Terms and/or the Plan Terms shall be deemed accepted where the Customer continues to use service one (1) month after the amendment has taken effect.

    4. The Terms along with the relevant Plan Terms constitute the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings and agreements, either oral or written.

    5. The Agreement shall be governed by the laws of the Republic of India.

    6. All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The cost of such Arbitration shall be borne by the parties in equal parts. The decision of the arbitrator shall be final and binding on the parties.

OneAssist Assured Buyback Program

Service Description and Terms & Conditions

Note: The terms contained herein are specific terms and conditions and should be read in conjunction with the specific features of the product purchased by you as mentioned in the Welcome Letter kit/welcome email. These conditions are in addition to and not in derogation of the standard terms and conditions.

1. OneAssist Assured Buyback (ABB) Program (hereinafter referred to as “Program”) will be fulfilled by OneAssist

2. This Program will commence from 10th June, 2026 and shall subsist till 31st August, 2026 for Xiaomi 17T.

3. This Program will commence from 1st July, 2026 and shall subsist till 31st August, 2026 for Xiaomi 17 & Xiaomi 17 Ultra

4. Under this Program customer(s) will be eligible to get Assured Buyback value on their eligible mobile Device(s), within a period of 12 (Twelve) months from the date of purchase invoice of the said Device. For details kindly refer Clause 8 below.

5. The OneAssist Assured Buyback Value can be redeemed via OneAssist Mobile App any time within a period as specified in Clause 8 below.

6. This Program will be applicable on purchase of select Smartphone(s) being bought from selected stores only.

7. Once the customer is enrolled for this Program, OneAssist will send a welcome/plan enrolment email with details of OneAssist Assured Buyback Program Plan along with the applicable terms and conditions.

8. OneAssist Assured Buyback Value will be subject to the Device meeting the mentioned conditions as per Clause 9 at the time of return. In case the Device does not meet the said conditions, it will NOT be eligible for the Assured Buyback value. In such a case, the exchange value will be subject to re-evaluation (according to the quality assessment) and the customer may opt-in for the revised exchange value being offered by OneAssist.

9. Assured Buyback Values as available under this Program are detailed below.

OneAssist Assured Buyback Value based on the tenure from device invoice date:

ABB value will be calculated on Device Invoice Value Duration will be calculated from Device Invoice Date

Deductibles –

Assessment of Minor or Major Dent or Scratches will be a sole discretion of OneAssist or their authorized representative only. OneAssist only follows industry best practices while accessing the device at the time of redemption.

9. OneAssist shall do the following quality assessment and valuation of the device will be done based on below listed parameters. Customer will get the Assured Buyback Value if the device satisfies all the conditions below.

   1. The internal components should be in perfect working conditions, implying

      1. Device should switch on and is able to make calls/connect to the network

      2. Device must pass through all the tests as per the MHC (Mobile Health Check) via OneAssist Mobile App

      3. Battery should not be swollen, and no parts and components should be missing

   2. External Conditions should be flawless, implying

      1. On Body: No Cracks, Scratches or Dents. No Body Bent/Bulge/De-Shaped. Any Minor or Major Scratches and/or Dents will be assessed by OneAssist in its sole discretion and may lead to re- evaluation of exchange value

      2. On Screen: No Cracks, No Minor or Major Scratches, Screen not coming out of body, No Touch-

Screen issue, No Discoloration. The display should not have any spots or dead pixels

3. There should be no broken, cracked, or damaged parts, including screen, body panel, buttons etc.

4. No parts, buttons, panels, components should be missing

   1. No Unauthorized Modifications should have been done to the device, implying

      1. Device should not be rooted, cloned or software hacked

      2. Device should not have water damage or be repaired from any unauthorized source

      3. IMEI, on dialing *#06#, must match with information already provided at the time of membership registration

      4. Brand/Model/Variant should be same as mentioned in the Plan at the time of purchase of the new Device

   2. Original Ancillaries need to be produced, implying

      1. Original Invoice

      2. Original Brand Box

      3. Original Charger, Earphones and any other accessories in the brand box need to be provided in working condition

14.   Process for redemption:

1. OneAssist Application - Redemption of the OneAssist Assured Buyback Program is available only on the OneAssist Mobile App.

2. ABB Membership Details - Customer should login to the OneAssist Mobile App with the registered mobile number, to view the details.

3. Initiate Redemption – Customer clicks on ABB membership in the OneAssist application and initiate the redemption process. The ABB redemption process will continue only if the MHC is successfully completed.

4. Mobile Heath Check – To verify the functionality of all the major device components and show the results to the customer

5. Answer a few Questions - The customer will have to answer a few additional questions to get the applicable Assured value of the device.

6. Serviceable Pin Codes - This Program will be available in select Serviceable Cities pin codes as agreed between Authorized Sales Partner and OneAssist Consumer Solutions Private Limited.

7. Enter Bank/UPI Details – Customer will be required to enter his/her bank details or UPI details where the amounts need to be credited.

8. QC Video Upload/Approval – Customer Uploads, QC video via OneAssist App, Realtime validation and approval at OneAssist.

9. Schedule Pickup – The Customer may schedule the pickup of the handset accordingly. Logistics partners will visit the customer’s requested location and will carry out the detailed device quality check (QC) in the presence of the customer; and share the final exchange price with the customer. The final exchange price may vary from the initial quoted price based on the actual condition of the device at the time of exchange.

10. Amount Redemption – Once the Customer hands over the device to the Logistic partner, the redemption

amount shall be credited instantly to the Customer’s registered bank account.

11. This Program is non-transferable and valid for eligible Devices only.

12. The Customer will have to select the pin-code & address from where they want the device to be picked up within 7 days to continue the redemption process. In case the customer does not schedule the pickup within 7 days, then the initial service request will expire. And the customer will have to reinitiate the redemption process through OneAssist App.

13. In no event shall OneAssist and/or its authorized partners be liable for losses or any incidental or consequential damages arising out of or in connection with this Program or other product specific or third- party offer(s)

14. OneAssist including its authorized partners shall not be liable for any loss or damage due to act of God, governmental actions, other force majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.

15. Participation in this program is voluntary and constitutes acceptance of these terms and conditions; and customer(s) agrees to receive communication(s) from OneAssist and or its authorized partners and/or its event management company relating to the Program and for the purpose of ensuring order fulfilment and obtaining customer feedback.

16. In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material by OneAssist relating to the Program, these Terms and Conditions shall prevail over all such other instructions, rules and conditions.

17. Any dispute relating to the Offer or the terms and conditions shall be subject to the jurisdiction of the courts in Mumbai only.

ANNXURE – I Deductibles for Assured Buyback Redemption

Major & Minor Dent

Major & Minor Scratch

Screen Damage/Not working

Box/ Accessory / Invoice – Not available

FREQUENTLY ASKED QUESTIONS

Q. Assured Buyback (ABB) Program?

A. ABB provides an assured buyback value for eligible Xiaomi smartphones when redeemed within 12 months from the invoice date, subject to eligibility and quality checks.

Q. Who can enroll in the program?

A. Customers purchasing eligible devices within the offer period from authorized sales partners

Q. How the plan will be activated on my device?

A. Plan will be activated on your device automatically from the backend post the completion of offer period

Q. How can I check if my device is eligible for ABB program?

A. Whatsapp link/QR code will be shared to check the device eligibility & T&C.

Q. Is the program transferable?

A. No. The program is valid only for the registered customer and enrolled device.

Buyback Value

Q. How much buyback value can I receive?

A. 70% of invoice value if redeemed within 90 days; 60% if redeemed between 91–365 days from the date of device purchase (Invoice date)

Q. How is the buyback value calculated?

A. The value is calculated on the original invoice value of the device and adjusted for applicable deductions.

Q. What happens if my device does not meet ABB conditions?

A. The device may be re-evaluated and a revised exchange value may be offered based on its actual condition.

Eligibility & Device Condition

Q. What functional conditions must the device meet?

A. The device must power on, connect to a network, pass the Mobile Health Check (MHC), and have no missing components.

Q. Can devices with scratches or dents qualify?

A. Yes, but deductions may apply. Minor dents/scratches may attract a 5% deduction and major dents/scratches may attract a 10% deduction. Damage device will not be eligible for ABB program

Q. Are rooted or unauthorized repaired devices eligible?

A. No. Rooted, cloned, hacked, water-damaged, or unauthorized repaired devices are not eligible.

Documents & Accessories

Q. What items should be provided during redemption?

A. Original invoice, original box, charger, earphones (if supplied), and all original accessories.

Q. Are deductions applicable for missing items?

A. Yes. Missing invoice, box, or accessories may attract a deduction of ₹500 each.

Redemption Process

Q. How do I redeem my ABB benefit?

A. Log in to the OneAssist App, complete MHC, answer device questions, upload QC video, enter bank/UPI details, and schedule pickup.

Q. What is Mobile Health Check (MHC)?

A. A diagnostic process that evaluates device functionality, screen condition, battery health, and other key parameters.

Q. When will I receive the payment?

A. The amount is credited after successful device handover and verification by the logistics partner.

Q. Is pickup available across India?

A. Yes, Pickup is available only in selected serviceable cities and pin codes ***.

Q. How do I check buyback eligibility of my device

A. Click on the link below or scan the QR code

https://wa.me/918861826286?text=Check%20Eligibility%20for%20Xiaomi%2017T%20Assured%20Buyback%20Offer

                                                                               OR

Q. If customer is not willing to share his/her bank detail will there be an option of UPI transfer?

A. Customer can use UPI from 1st Aug 2026 onwards

Q. What is the TAT for QC engineer visit?

A.

Q. What is the escalation matrix in case TAT is breached?

A. 1800 123 3330 – OneAssist customer care number

Q. List of pin codes served by OneAssist?

A. All Pick- up will be done by OneAssist

Q. Will OneAssist honour the 60% claim on invoice value.

A. Oneassist will honour it at Invoice value. Invoice amount cannot be more than SRP.

Q. If name on invoice and Bank account holder name do not process? Eg: Parents buying devices for their children.

A. OneAssist will honour the payment details which is given by the customer at the time of redemption process

Privacy & Policy

Q. Does OneAssist access my personal photos, contacts, or messages?

A. No. Diagnostics only collect device-related information required for assessment and eligibility verification.

Q. Can I cancel the plan and receive a refund?

A. No. The ABB plan is part of a launch offering and no refund is applicable.

Quick Reference – Eligibility Checklist

• Device powers on and passes Mobile Health Check (MHC)

• No cracks, severe dents, display issues, or missing components

• IMEI matches enrollment records

• No rooting, hacking, water damage, or unauthorized repairs

• Original invoice, box, and accessories available in good condition

• Redemption initiated only within 365 days of invoice date

• Pickup location falls within a serviceable pin code